Confusing lost password form behaviour

I have a client ecommerce site using the following features of business catalyst:
a secure zone for customers, and associated registration/login/lost password forms
a newsletter sign up / (email marketing list subscription form)
The issue is if a visitor to the website registers their email with a marketing list via the newsletter form, they can then use the 'lost password' feature to trigger a password reset email... which serves no purpose as they are not subscribed to any secure zones in the first place and have no username to log in with.
This has confused many customers who have only registered for the newsletter, and come back to the site later thinking they have an account who then use the password retrieval form.
Is this something I can work around? It just seems like a bug with BC - it really shouldn't be emailing a password reset when there isn't a username.
Extra information: Just for completeness sake I went through the process of:
registering for a list
requesting a password reset
resetting (setting?) the password - resulting in confusion: I can't login, then
attempting to register an account (which will subscribe me to a secure zone) with that email.
I was able to create an account but received the message: Your record has an existing password. This will be emailed to you. [******] - has been ignored. Obviously the password is not emailed to me, it emails another password reset link.

Yes. Ok, let's go through a story in full detail, with URLs
Customer signs up to newsletter on (only one form on this page) http://www.smittenmerino.com/vip
Customer comes back at a later date, maybe thinking they already have an account, maybe thinking when they signed up to the newsletter that it was an account.
Customer goes to login page/page requiring login http://www.smittenmerino.com/account/ and thinks 'oh gosh. what's my password' and clicks the 'forgot password link'
Customer arrives at the lost password form (only one form on this page) http://www.smittenmerino.com/account/lost and submit their email address successfully
Customer receives the password retrieval email, (note: the username tag for this email will be sent to them as blank), and depending on their determination, they might click the password reset link and add to their confusion and frustration.
Step 4. should not be possible, they should receive the error message that there isn't an account with that username/email address.

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