Confusion over activities statuses

Hello,
I am trying to get some understanding of the status field on planned activities and completed activies within an opportunity.  I selected an email address link on my opportunity and filled out the information for the email and clicked the send button.
The planned activities section shows the email as an activity with a status of OPEN.
First question: if the email was sent, why it showing up as planned activity and not as a completed activity?
Then next within planned activies I selected the action CLOSE.  The email then went from planned activties to Completed activities but it showed up as  OPEN completed activity. 
Second question:  Why would a closed planned activity show up as an OPEN completed activity?  Shouldn't all completed activities automatically have a status of COMPLETED?
Thanks
Angie.

Hello Angie,
the status profile in customizing is the point you need to check.
Please check first which status profile is used for your email transaction type.
If you have done this check this status profile. Maybe there is only one status allowed?
Good luck.
Kind regards
Manfred

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