Confusion over the speed available on BT site.

Hello,
When I check the broadband options available for my home phone number I receive the following:
You can get faster speeds with BT Faster Unlimited Broadband
2.6Mb* - Download speed
900Mb* - Upload speed
Alternatively choose BT Broadband
5.5Mb * Estimate download speed
4Mb-6.5Mb - Download speed range
I purchased BT Broadband and have had it installed for 1 month now and after various phone calls with the support department I can not get my broadband speed any faster than 1.6Mb download and 0.33 upload. As you can see it would appear I should be getting 5.5Mb and after talking to the BT sales team they agree but when I speak to the support department they say I should be getting 2.6Mb (which would be better than the 1.6Mb I am getting)
Please can someone help me understand what speed I should be getting and what is the fastest speed possible for me.
*As you can see there are some probles with the estimated upload speed shown where it shows a 900Mb upload speed instead of 0.9Mb.
Thank you.
Colin.

Hi,
Thanks for your reply.
The stats are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 16:08:03
Downstream:
1.844 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.9 dB / 19.0 dB
Line attenuation (Down/Up):
52.5 dB / 31.5 dB
Output power (Down/Up):
18.0 dBm / 12.5 dBm
FEC Events (Down/Up):
15522557 / 111
CRC Events (Down/Up):
26307 / 109
The BT Wholesale speed diagnostic test shows the following:
1. Best Effort Test: -provides background information.
Download Speed
1.83 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.83 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.66 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I have been connected to the test socket for around a week and moved back to a more convenient socket last night and I still get the same speed.
Thank you.
Regards,
Colin

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