Confusion with DX80 directory and contacts

Question

We just received two new Cisco DX80.
I have to say I am a bit confused by many thing, one being the directory/contact. When the endpoint is registered on the CUCM (9.1.2), synched with Exchange and Jabber CUP server, a "Cisco UCM account" and "Cisco Directory Credential" are setup on the DX80... which directory and contact list is it using? and can we control it?
When I am in Jabber and search for people, I can only find people in my Jabber contacts. When I am trying to add contact I can't find any
When I'm on the "phone", the contacts seems to be my Exchange contacts. So depending on when I'm on the DX80 phone or on Jabber application, the contact list are different which is confusion. Consitency accross application would be nice. If the mail contact is using Exchange contact I would find it normal but that two Cisco UC applications are using different contact lists, I find it very confusing.
When I'm on the "phone" and use Directory, which directory is it looking into?
I have to say that overall the first DX80 experience is quite confusing

Answer 1

Hello Matthieu,
yes, I agree with you, it is not ideal, its multiple applications which seem to behave different them selfs,
have different localization (the phone part is here for example localized, where the jabber part is not)
and then in addition they behave different depending on the deployment, configuration, services and status, ....
We are looking into a bigger roll out and these are definitely things we are investigating about how to deply
especially to improve usability and limit the need for support requests