Connect API Down for Nearly 6 Days!

Does anybody else use the Connect API for Connect Pro Hosted?
Our API access has been down for 19 hours now - I have multiple tickets opened with no response.
-Adam
Update 4/15: Working on 48 Hours now. It seems to me that a hosted service that stays down for days at a time may not be such a good deal.
Update 4/16: 3 days of unavailability for a hosted product is unacceptable - by any measure. Is there any truth the rumors I heard that Adobe is on a company shutdown this week forcing most employees to take mandatory vacations? If so, this seems like a stupid idea now doesn't it?
Update 4/19: After a 6 day downtime, we were able to get the problem fixed by hunting down an email address from the last time we had a major outage. Our ticket in the support system still sits, unanswered, for 6 days. In what world is acceptable for an unplanned outage to last 6 days?

I am somewhat new to the whole api / xml parade. I type the calls manually to be able to set items outside of a curriculum to be prerequisites for a particular item inside of a curriculum.
Now, all of a sudden, it's not working as expected. When I rebooted just to check now if I do an "sco-info" call it says resource not found?!
Does this mean the api is down?
What are the obvious symptoms that it's down?

Similar Messages

I can't RDP my VM anymore suddently after shutting it down for one day

I can't RDP my machine suddenly after shutting it down for one day. can anyone help please ?
If it's this reliable we don't need it but we will make this decision later. we prepared this machine for demo today spending one week on it and today when we need it, its not working. typical microsoft product.

Hi,
Which region is that VM in? In addition, what error messaga have you recieved when you connected into the VM?
Firstly, I recommend you to check the quick glance of the VM to make sure that all the parameters are displaying. If not, please restart it to see if the issue persists.
In addition, you can refer to the article below for troubleshooting:
[Forum FAQ] How to troubleshoot common RDP
issues for Windows Virtual Machines in Azure
Best regards,
Susie
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Itunes support deauthorized myaccount and ignores all emails for 5 days. 6 emails have gone unanswered except for automated responses. Does ITunes support exist anymore? Calls to apple support tell me they can only chat with ITunes which is down for 4 day

My ITunes account had an unauthorized charge. I changed my password and notified ITunes support. They disabled the account, told me to chnge the password and then they would re enable the account. I emailed back that the password was changed, they have not answered or re enabled the account. I have emailed the non-existent person who disabled the account and ITunes support 5 times but the only response has been an automated one. Calls to Apple support only and I was told the ITunes chat for them has been down for 4 days. No answers and no way to get a human respond and no way to get the ITunes account turned back on. Does anybody actually work at ITunes support? Is there anyway to get a human on the phone or chat directly at ITunes support to re enable the account? I am totally fed up with this complete lack of support or response.

Find another app to make an inexpensive purchase from. I know there's stuff for like 99 cents.
If you can make that purchase, but not one with Blood Brothers, then what does that tell you?

Haven't been able to connect to itunes for 3 days. Says connection error but im connected to the internet

I haven't been able to connect to itunes for 3 days. It says theres a connection error, yet I am connected to the internet. I have redownloaded itunes and still get this message.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

My signal booster has been down for 4 days i

My signal booster has been down for 4 days, I have tried several times to try and talk to someone from my land line, after 15-20 minutes on hold I give up.My mobile phone is a much needed item where I live LL42 1RR Thanks--Les

My signal booster has been down for 4 days, I have tried several times to try and talk to someone from my land line, after 15-20 minutes on hold I give up.My mobile phone is a much needed item where I live LL42 1RR Thanks--Les

Barnet exchange down for nearly 2 weeks

Anyone else suffering because of this? I haven't had a connection for nearly 2 weeks and BT keep missing deadline after deadline. I'm currently using hot spot which I just found out about, it's slow but better than nothing.

there are no reported faults with your exchange and exchanges are not down for that long other wise there would be over 25000 customers complaining just on that exchange
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

DSL down for 3 days... Richmond VA area

We frequently have issues with our Verizon DSL. Constant disconnects, sometimes up to 15 times in a day. Now it just plain doesn't work at all. The DSL light on our modem has been solid green for 3 days, but no Internet light. We have tried 3 different modems, all with the same results. We called tech support yesterday and the nice Indian man told us it was a problem with the central office and to just be patient. When we asked if he had any information regarding a timeframe when it might get fixed he said he did not. We have had technicians come out to the house numerous times in the past for DSL issues, only to say "I can't find any problems, here's a new modem to try" and the connection issues still persist. We currently pay for both a DSL connection and a dial-up service just so we have something to fall back on temporarily when our DSL inevitably craps out. This is a bit ridiculous to me. Why should we have to pay extra for dial-up just to insure we can use the internet because your DSL service is so unreliable? Why pay for something that hardly ever works at all? Because you're the only high-speed option in our area besides DirecTV's satellite Internet service, and even their own technicians say it's worse than DSL. I can't find anything online stating that there is an outage in our area at the moment. Obviously your residential customers are very low priority since it's been out for 3 days and no one knows when it will possibly be fixed. I can only assume working on the Internet is a 9-5 job with weekends off so we're probably screwed until next week since today is Friday. I can promise you when we get a chance to move to an area that provides some other service besides Verizon DSL, we will be switching and never looking back. I have never seen such an unreliable Internet service. Dial-up is much more stable than your DSL, but is not convenient for us since it can only be used by one of us at a time. The AT&T DSL that I had back in California worked more often than not. I cannot say the same for Verizon. It's nothing but a headache and I cannot wait to change services if something else ever becomes available in our area.

Got a call saying they fixed the problem at the CO and our Internet should be working again. Surprise, it's not. What a joke.

Azure trial sign-up down for seven days now? Spinning infintely in "Payment Information"

Hello, Finally resorting to a forum post as the trial sign-up seems to have been down for about a week now. Are my eyes seeing right?
I go to the sign-up page
I sign in to my Live account.
I go through mobile verification.
The upper section collapses, the payment section expands, and I see a blue line move back and forth for 20 minutes, until it finally times out and redirects me to a login page.
Is this working for others? It has been down so long that I start to wonder whether there is something wrong with my Live account (although I have actually tried two different accounts).
Thanks,
BGU

Hi BDU2,
Appreciate your interest on Azure.
I understand that you are finding difficulty subscribing for a Free trial account. We haven't seen any issues reported with similar issues atleast in the recent days.
As a workaround recommend you to try subscribing in the Internet explorer by enabling the private browsing and let us know if this works.
Recommend you to raise a
service request and select
Having issues with sign in or signing up for an account? and select the support type as Unable " I cannot Sign up for New a New Account "
Regards,
Shirisha Paderu

Power down for the day

Hi, when I'm done with my laptop for the day, should I just close it or should I be shutting it down with the power button?

Hi A,
Either way is fine. There is no "correct" way. I used to just let mine sleep all the time, for years. Now I shut it down for security reasons.

Mail down for 2 days

At this moment mail is down for more than 2 days. My wife has the same problem (other account). It's very urgent to solve this. I use this account for my work. Help!

What a joke... we'd strongly suggest that after this email fiasco...to have backup email outside of Apple/Mac especially when it comes to business. We run everything through Mac; but after this, no more. From here on out our clients and associates will be made aware that we now have another email address and they are welcome to use that at anytme; and especially should Mac have another hiccup like this. And from what I've been reading online... Apples invincability to bug or viruses is coming to an end. And that is very sad. -- Sauers Media Group

My internet connection went down for 24 hours when it resumed I had lost all my history and bookmarks and I can't get them back.

Since my internet connection went down I've lost all my bookmarks and history. When I try and save pages to Bookmarks I'm unable to. I've also lost some of my taskbar items

Firefox 3.6+ versions have a feature to allow the user to hide the Menu bar.
Hit the '''Alt''' key to temporarily show the Menu bar, then open View > Toolbars and select Menu bar, so it has a check-mark. 
The F10 can also be used on most PC's to temporarily reveal the Menu bar.
https://support.mozilla.com/en-US/kb/Menu+bar+is+missing

HT5262 hello i have a ipod 2g and it has been stuck on the connect to itunes for 3 days straight now what should i do

I need help on my ipod touch 2g it has been frozen the last two days it froze on the connect to itunes logo

Try a restart (I've had to do this myself, yesterday).
If that doesn't work, try connecting it to iTunes (as it suggests).
If that doesn't work, you could try waiting for the battery to drain and then the iPod will turn off. Then put it on charge as see if that sorts it out. (It should).

4G Inconsistent and down for 2 days straight (Downtown Boston)

Hi there,
I just recently purchased the iphone 5 and for the past few days I cannot get 4G network. My apps do not work on 3G hence why I paid the premium for the new 4G LTE enabled iphone 5. Is there a reason for 4G being down in Boston or is it just me?

i have a 10gb HD and have roughly 4gb of free space left.
Then that should not be the issue.
my fan kicks in more often when i have the laptop plugged in. i was thinking it could be my power source, but i'm unsure.
This is actually "normal" for later model TiBooks with two fans as one is dedicated to the power supply, but a 400MHz has only one fan, for the CPU, centered at rear. Still, I'm sure the heat from the power supply increases the temp of the whole unit, causing the CPU fan to run more.
the HD won't be erased if i run that utility on it will it?
No, not if you follow my directions. There are other buttons you can click in DU which will erase your HD, but they are clearly labeled as "Erase" and variations of that.
I have a Norton's utilities CD i got when i got the laptop some years ago, but my Mac Tech at work told me it was somewhat useless for any OSX related problems.
It's actually worse than useless; it could cause catastrophic issues with your HD. Whatever you do, DON'T USE IT. Some folks here would suggest going a step further and trashing that CD; if you know anyone who runs only OS9 or earlier (no OSX installed), you might give it to them, otherwise it really is useless if you don't use it and worse than useless if you do.

"Desktop apps" in Dev Center Down for Several Days

Hello,
For some reason, we are unable to access our list of "Desktop apps" in the Dev Center. We are experiencing the same message for the past few days:
https://appdev.microsoft.com/StorePortals/en-US/Home/IndexForDesktopProduct
"We can't access your list of certified apps. Please try
again later."
Also, the entire "sysdev" website is also down:
https://sysdev.microsoft.com/
Can someone tell me if they are experiencing the same problem? Does anyone know when these pages / sites will be back up?
Thanks,
J

Hi, glad to see your question. We are experiencing the same problem since 12/26. Do you have the answer already? Thanks.

Every 8 days when in sleep mode my fan runs up to high speed. Have to shut down to stop it. Tried SMC reset no use. Even powered down for a day when speed up was due, 8 days later ran up to high speed when asleep. How do I fix this

I was previous running Lion but upgraded a week ago the Mavericks but the fault it still there. Nearly always happens in middle of the night as when I get up in the morning fan is running at high speed.

Try the troubleshooting steps using the Test Account. The theory is if the Test Account works OK then you know you have an issue with your standard user account. If the problem persists with the Test Account then you know it's a global issue and can begin eliminating items. I would start by eliminating non essential peripherals such as printers, time machine etc. You may find you have a problem with one of those or some app or some setting.

Connect API Down for Nearly 6 Days!

Similar Messages

Maybe you are looking for