Connect BB Bold 9900 with HS 700

I bought the HS 700 to phone while driving. It works fantastic, but from one day to the other it stopped working.
Now I have no idea how to fix the problem.
I tried to restart the phone - nothing.
I charged the HS 700 - nothing.
I have tried to connect the Phone and the headset as often as possible - nothing.
Does anyone her have an idea, what to do?

Hi LeslielG,
Welcome to the BlackBerry Support Community.
Can you please verify that the appointments being deleted during synchronization are still on your BlackBerry® Bold™ 9900 smartphone? If they have been removed due to the Keep Appointments setting, the synchronization will try to remove them from Microsoft® Outlook® as well. This KB article provides more information on this. "Calendar items occurring in the past are being deleted from the calendar application on the computer" http://bbry.lv/KKQSel
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

Can not setup email account on Bold 9900 with office 365 POP PORT 995

Hellow Please your support. I can not add an office 365 POP account wih SSL 995 portpop3: outlook.office365.com SSL port 995smtp: smtp.office365.comSSL port 587On a computer the setup go throught with no problem. If there a way to set the port when add an email account ?

Microsoft told you that? Very strange. Did you even try the wizard? Oops...Oh shoot...you are on an old legacy BB device with BIS. Sorry, forgot about that. EAS does not work with BIS, but if they face OWA to the internet for this email, it can integrate with that. I'm pretty sure that Office365 faces OWA.
I don't remember about configuring POP...I gave it up years ago. Only use IMAP and EAS now, no need for ancient POP. But here are some references:Article ID: KB31310 BlackBerry Internet Service and Microsoft Office 365 servicesArticle ID: KB04478 Integrate POP accounts with the BlackBerry Internet ServiceArticle ID: KB03133 How to integrate a Microsoft Outlook Web Access email address on BlackBerry smartphoneArticle ID: KB04804 Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 accountArticle ID: KB18567 BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account which is using Microsoft Exchange 2007, 2010, or 2013Article ID: KB02858 Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service accountArticle ID: KB23361 Microsoft Outlook Web Access authentication methods supported by BlackBerry Internet ServiceGood luck and let us know!

Synchronising Calender on my Bold 9900 with PC running Windows 8

I cannot synchronise my calender either by wifi or manually. My emails work fine and synchronise. I am using Windows Live Mail. When i try to synch manually I get a message headed "The organiser applications on your computer are not supported" with a further message saying refer to www.blackberry.com/desktops/docs/ for a list of supported applications. This page no longer exists. My PC is an HP Pavilion 23 which came with Microsoft programmes, so i can't really understand what's going wrong. Any suggestions please?
Solved!
Go to Solution.

As to being supported soon I have no idea.
As to being able to sync your calendar to your phone, you would either need to purchase a copy of Outlook and use the Hotmail connector available or move your calendar to another service such as Google which supports synchronisation over the air.

Blackberry Bold 9900 would not sync with Desktop Software for MAC

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.
All answers would be much appreciated
Thanks
Dimitris

Hi dimitrisuk,
Welcome to the support community!
Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367
This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q
Let me know if that helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Why I'm giving up my Q10 to go back to the Bold 9900

Hi,
I wanted to take this opportunity to detail my experiences and frustrations with the Q10 and why I have decided to return to the Bold 9900. I'd like to stress that these opinions are my own. I recognize that the industry has a whole has embraced the touch screen concept. But I believe this change isn't right for everyone as I hope to demonstrate below.
I am a very stanch supporter of the traditional Blackberry. I work in IT for a nearly 2,000 user organization. We have 36 IT people on staff and I am the only one still using a Blackberry. I choose to remain with my Bold 9900 for the sole reason that it is the most efficient device I have ever used. Every operation I'd ever want to perform with the device is only 2 or three physical clicks away and perhaps just as importantly, thanks to having physical buttons, those actions are performed in exactly the same way every time. It becomes muscle memory and can be performed regardless of the current state of the device. When the Q10 was announced, you'd be hard pressed to find someone more excited then me. I very much wanted this phone to succeed.
I have now been using the Q10 for a few days now and have encountered a number of what I personally consider show stopper functionality issues. These are issues that I believe are not simply related to my lack of familiarity with touch screens but an issue innate to the touchscreen concept itself. Some issues could be resolved through software updates while others simply cannot.
I have detailed a few of the more pressing frustrations I have below.
- First and foremost, I use an application on the 9900 called "ShortcutMe" by Fonware. This application allows you to write custom macros and assign them to any key on the keyboard. This provides a massively increased efficiency. From any application I'm in, I can press the same 3 physical buttons to have the phone launch anything I want (End Key to get to the main menu, space bar to activate shortcut me, the letter that matches up to the macro). For example, I have macros to quickly launch the flashlight as well as more complex macros to automatically toggle between enabling and disabling Caller ID. I decided to swtich devices when I discovered that Shortcutme now exists for OS10. Immediately after purchasing it however I received an email from Fonware stating that Blackberry currently doesn't allow access to any of the API's required for the macro functionality to work. They apologized. Because of these closed APIs, I can no longer map all of the functions I use the phone to physical keys which completely negates one of the biggest benefits there are to having an always present physical keyboard
- In messages, if you want to select "mark prior read" you can't because due to the nature of a touch screen, there is no concept of highlighting an object. A compromise exists where you click and hold on the date and then select "mark as read" from a popup menu that appears. However, this only appears to work for the start of each day. If you want to select all messages before a message in the middle of the day, you cannot. Additionally, the compromise forces you to select messages one at a time by tapping on them. I often receive bursts of automated alert messages that could be 30 or more messages in a row. With a track pad, I was able to quickly select just those messages mark them as read. I see no way of completing the same task as quickly with a touch screen
- A purely touchscreen interface demands restraint on behalf of the developers when building UI elements to provide a consistent experience. For example when you hold the phone in your hand, your thumb naturally rests on the keyboard and is within reach of all the keys, and where the trackpad and physical keys were. It would also be within reach of the bottom right of the screen where the back button often -- but not always -- is. For example, if you scroll through your messages and select one to read, the back button is at the bottom of the screen in easy reach. However, if you now try to reply to a message, the cancel button (which performs the same operation as back) is now at the physical top of the screen which requires you to completely shift how you're holding the phone to reach.
- Like all touchscreens, if your finger is slightly touching some other portion of the screen and you try to select an option, the phone doesn't respond until shift the phone in your hand so that you're so that you're only touching the button you intended. This results in unintended actions that simply cannot occur with a non-touch screen device.
- You can no longer access internal memory as a USB mass storage device. I wanted to copy a traditional telephone ring tone to the phone (because one is no longer included) but could not simply copy the file to the device through Windows Explorer. I had to insert my microSD card before this was possible.
- Blackberry is not allowing apps to run in the background which means my two must have apps (Shortcutme and Bebuzz) don't work as intended. In the case of Bebuzz, you're forced to leave an active frame opened with it to function.
- The applications shortcuts functionality no longer exists. For example, I can no longer press L to get to the calendar or hold K to lock the device. Instead it searches the device. On OS7, I could get to the same functionality by first pressing s. However, it was much more common that I wanted to jump between applications so why this is not a toggleable option is beyond me. (Admittedly, I do know why. OS10 is a completely different code base which means all of the subtle optimizations made to the legacy code base no longer exist and they are starting from scratch.)
- Memopad was replaced by Remember. Memopad was by design a simple application that served only one purpose -- quickly make notes about something quickly. Memopad was instant. Blackberry Remember admittedly has many more features but those features come at a cost of efficiency and usability. If these features were desired, they could have been made available in a separate app. There is a reason that notepad exists on Windows despite almost all systems also shipping with Word or similar. Also, when you do finally use the Remember application to enter text, you only get a tiny portion of the middle of the screen to actually see your entry. On the Bold 9900, you can see 12 lines of text. In remember, that is reduced to just 5.
- It is possible to use every function of the Bold 9900 with one hand thanks to the trackpad. This is far more difficult with the Q10. For example, try selecting and copying text that exists at the top of the screen on the Q10 with one hand.
- Playing solitaire and other card games on the Bold 9900 is simple enough to do and can be done with one hand and with little physical motion. Trying to play Solitaire on the Q10 is more cumbersome as it requires two hands in order to comfortably reach both sides of the screen. You also end up blocking the card you are trying to select with your finger. This may seem like a more esoteric example but its representative of the kinds of issues you have when trying to use a touch only interface
I could go on but I think it's clear where my frustrations lie. Blackberry has decided to abandon their most distinguishing competitive edge (the keyboard) and instead embrace the touch screen concept just like everyone else. And that is a shame.
If anyone shares any of these frustrations, please reply to this message and share your experiences. I'm curious if I am as unique in my opinions as it sometimes feels like.
Thanks
- Robert Vance

Hi Robert,
I have a similar background and thought process as yourself. I have been a die hard Blackberry guy. I have had
(2) 8250's (with the side roller)
(2) 8330 Curve
8900 Torch
(3) Playbook's
My kids (2) 9360 Curve
9900 Bold
Tried the Z10 and now the Q10.
I am normally very patient with technology. My rule is that I do not use the device until I have read the ENTIRE manual before I use it for the first time.
After using the Z10 for 2 weeks and the Q10 for a week, I will be going to a Samsung Galaxy S4. I am incredbily frustrated and not even sure that the S4 is the right solution.
Nothing can beat the track pad for efficency. My 9900 is simply bogging under the pressure of my use (over 5000 contacts and hundreds of pages of notes). I even deleted everything I can off the 9900 to make it last as long as I could.
The Q10 simply lacks the refinement we were promised. At it's core, it is not effecient and I cannot see how they will make it better. Calendar additions used to be 2 clicks, now it is 5 and I have to wait for things to load. On top of that, my bridge does not work properly (no contacts, no email, no calendar, no notes).....what is the point?
Here is what I cannot do well or at all
Select specific text
back out of certain areas without closing the app and going back in
Easily tell what email address I am sending from (I have 5 address for various reasons)
Shorcuts (that might just be me not doing enough research)
Easy notes (although I did find an app, but it will not hook up with my Outlook)
Google Maps
Enter Calendar events quickly
Mark multiple messages read or unread
Turn my phone off and have the alarm go off in the morning (Bedside mode is the new "OFF")
Entering Bedside mode is not easy (That I have found)
While I am on the subject of the Playbook, it has become very slow and almost unusable. Even something as simple as bringing up the keyboard or turning down the volume has a huge delay.
I have even developed and built a company on using the Playbook, but am now thinking of abandoning the entire platform....I live near Waterloo (the home of Blackberry).
I am VERY frustrated and do not know what to do. I feel like I cannot go back to the 9900 due to the slow downs and lock ups that I was experiencing. I WILL NOT go to iPhone (my kids have had several iDevices), my only choice seems to be the S4......
Nathan

Device manager 5.0.1 vs Bold 9900

I received a new Bold 9900 with Device Software version 7.0 and I use Desktop Manager 5.0.1 because I like to manage my PST from my device which the later DM versions don't offer anymore. Is the DM 5.0.1 compatible with the 9900 with device software version 7?
When I plug in the device to my PC, the DM crashes with the message "BlackBerry Desktop Manager has encountered a problem and needs to close." I can go back to my old phone and the Desktop manager works fine.
I tried installing the latest device softawre on the machine thinking that it may have some drivers that may help but no luck. (9900M_PBr7.0.0_rel2216_PL5.0.0.680_A7.0.0.440_AT_T.exe)
Any ideas?

The easiest way to open device mananger is
once you login to FM, in the topology diagram, right click on switch icon and choose Device Manager, this would automatically open the DM for that switch.
or type the ip address of FM server in the browser, login to FM web client. on top there is a download link choose Device manager.

Trying to Install Blackberry Protect on Bold 9900

Hello,
I have a bold 9900 with 7.1.0 software installed.
I downloaded and installed blackberry protect from app world, however, i am unable to activate the software.
I cannot find the icon anywhere on my device. Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
Is there a way to install blackberry protect on my device? If so, step by step instructions will be grealty appreciated.
I found a third party software online named gadget trak but it cost $20 per year. I rather use software designed by blackberry for copatability and security reasons.
Your advice is grealty appreciated.
Happy New Year

brokernum1 wrote:
  Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
No, BlackBerry10 does not install to and cannot be installed to a 9900.
And, BB10 is not required for Protect to run.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
You will be looking for an icon of a goldish-yellow shield, or sometimes it is a black shield.
If you still don't see it:
1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Can't connect to Amazon mp3 with Bold 9900

I have just got a bold 9900 and it's great. However, I can't seem to connect to amazon mp3 to download music through the music store. It allows me to sign in to amazon then just a long wait while it connects. Sometimes i get a message saying it cannot connect to amazon, sometimes it just stays on connecting until i cancel it. Any help greatly appreciated.

I have just got a bold 9900 and it's great. However, I can't seem to connect to amazon mp3 to download music through the music store. It allows me to sign in to amazon then just a long wait while it connects. Sometimes i get a message saying it cannot connect to amazon, sometimes it just stays on connecting until i cancel it. Any help greatly appreciated.

"IPCP: timeout sending Config-Requests" while tethering on mac with bold 9900

I used to connect my mac with my Blackberry bold 9900 on Rogers network, It was working but I don't what happen but I can't no more connect and it returns this message in ppp.log file...
Serial connection established.
Using interface ppp0
Connect: ppp0 <--> /dev/cu.BlackBerry-MyPIN
CHAP authentication succeeded
IPCP: timeout sending Config-Requests
IPV6CP: timeout sending Config-Requests
Connection terminated.
Serial link disconnected.
Someone have an idea?
Marc

Unable to connect on PC version!

What to do if black berry bold 9900 contacts not fully syncing with macbook pro?

what to do if black berry bold 9900 contacts not fully syncing with macbook pro?

thanks for the advice
I have an I phone 4S that is having almost the same problem, and only some of the newly added contact of the phone are added to the address book, so not a big difference, and its not a solution to get read of all products only because we use apple.

Bluetooth connection of PB impossible with Bold 9790

Just got the Bold 9790 (with OS7), and was trying to bridge it to my PB. I was able to pair the two devices, but then they're unable to detect each other.
I tried all possible solutions:
- unpair them and re-pair
- hard reset on both.
Nothing helped.
Anyone had similar issue ?
Thanks

Have the same problem with my HTC desire hd, is paired but cannot connect.

Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

Helo Everyone
I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
Thank you all as i await your kind solution.
Solved!
Go to Solution.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

PC WILL NOT RECOGNIZE THE bb bOLD 9900

i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?

diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Bold 9900 - Volume Up button jamed

Goodday to all
my blackberrry 9900 bold is having a problem with it's music volume keys. when i want to increase the the volume of a song, the phone's louderspeaker volume continues to go louder automatically, and a while later after i already turnt up the volume. it sometimes also skips a song with me pressing the key.
how do i stop this ? please it is so irritating.
thank you.
ethan

bkirby02 wrote:
I recently purchased a new Bold 9900 for ATT. I contacted ATT today to confirm I had Blackerry Internet Service enabled so I could receive RIM push notification for email (yahoo email).
I have confirmed in my device that Blackberry Internet Service is connected via Mobile Network.
When I go to the setup, Email Accounts, I cannot get into Internet Mail Account. I can only get into the Enterprise Account.
I have unplugged the battery and re-inserted but this doesn't do anything.
I have tried to log on to mobile.blackberyy.com and have looked for communication > email but I do not see the communication option listed. Please help as I need this feature desperately!
Hi @bkirby02! Welcome to the BlackBerry Support Community Forums!
Since you purchase it new I don't think there is an IT policy that's stopping you to setup your email.
IT's more likelty that ATT has not correctly provisioned your BlackBerry for BlackBerry data services.
Contact them again and make sure they resend your service books and reprovision your data.
Goodluck and let us know!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

BB Bold 9900 APP ERROR 200.....HELP!!!

I have a BB Bold 9900 and has the white screen with App Error 200 Reset screen, I have tried taking the battery out and plugging it into computer to reset it but comes up with the update screen and then says repair and then says No BB device updates available...what do I do now as just have an exspensive brick????? thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB30100 "JVM 200" appears on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
You also might want to do an OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Connect BB Bold 9900 with HS 700

Similar Messages

Maybe you are looking for