Connect blackberry protect with desktop software

Hy.
I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Blackberry protect won't work on the 8310.
http://appworld.blackberry.com/webstore/content/20844/?lang=EN
See Supported Devices section.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Similar Messages

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Connector specific error - blackberry bold 9790 - desktop software version 6.1 and outlook 2010

Hi there
I've recently upgraded my business partners' outlook from 2007 to 2010. In doing so we've had a corrupt profile which we have had to delete and then replace with a new one. In doing so his outlook started working again but now his blackberry isn't synching the calendar entries.
Here's the basics:
- Bberry model - Bold 9790
- Bberry operating system - Blackberry's latest (7.1 I think)
- Blackberry desktop software 6.1 - this is intentional as we have found in the newer version of hte desktop software that we cannot map our teamsite calendar from outlook and sync the entries
- Outlook version 2010
- Calendars we are trying to sync are a personal one from a pst folder and a teamsite one from sharepoint linked to our microsoft exchange set up.
The error we are getting is a 'connector specific error'
I have worked with him to create the PTtrace.log and tif.log files. I've gotten reams of pages; but the errors on todays date (when the problem began) have come up with error 4238, 113, and 12. We have tried un-installing and re-installing 6.1 as well and no luck. We have re-set the configuration setup and re-mapped folders; chosen the new outlook profile, etc and still keep getting same error.
I'm now starting to think that there is a problem with the mapi profile as a start and wonder if outlook needs to repair itself or whether we are getting the error because of a duplicate entry somewhere (though if you asked me to tell you where from the logs I couldn't identify it).
I'm litterally tearing my hair out because my poor business partner lives and dies by his blackberry. Really want to try to get this resolved; but need some help and suggestions as I've tried most of the main causes and fixes.
Any assistance would really be appreciated so I can put him and myself out of our misery.
Thanks in advance.
Cel

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this resolved, but just in case!
Thank you for the thorough report...that helps tremendously. Sadly, though, none of the errors you listed reveal anything useful when I search the public KBs...perhaps you will be more lucky
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Even though it sounds like you may have done all or part of this, I encourage you to research the process in this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Your suspicion about the MAPI Profile may well be warranted, in which case this KB might be useful.
KB02083 How to create a Microsoft Outlook MAPI profile
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize. I get an error message: "A program error occurred at line 1548 in ./O|Access.cpp. Please report ..."
I have reloaded the desktop softare a couple of tiems after doing a full wipe.
Any ideas?

Hi and Welcome to the Community!
From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software"

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software" please help.

Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Password failure after connecting with Desktop software

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Blackberry Bold 9900 would not sync with Desktop Software for MAC

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.
All answers would be much appreciated
Thanks
Dimitris

Hi dimitrisuk,
Welcome to the support community!
Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367
This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q
Let me know if that helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

PB will not communicatel with desktop software

Ok, this is driving me nut! For whatever reason, when I hook PB to usb, the desktop software fails to communicate with the PB. The software does recognize that the PB is connected, but can not get it to recognize anything else. I have tried dturning off PB then connecting it, that does not work either. Keep getting same error over and over. "Blackberry Desktop Software can not communicate with the connected device." Gives options to retry, update or cancel. I have actually gotten it to work 2 times out of about 25-30 attempts. The last time I got it to work, all syncs worked flawless. Retried to do this process again about 3 hours later, and guess what NOTHING works again. Have tired changing the file sharing properties and desktop manager, did not help. Can not figure this out PLZ advise
Chuckie

Hello chuckie,
Uninstall the Desktop Manager from your computer and ensure your PC reboots.
Download a new installation package from www.blackberry.com/desktop and ensure your PlayBook is not connected when installing. After the installation completes, reboot your PC.
After the reboot completes, launch the Desktop Software and then connect your PlayBook.
Ensure you eject your PlayBook when you are ready to disconnect it.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Conflict with Desktop Software in XP

I have just taken possession of a Blackberry Torch 9800 but am unable to connect it to my home computer through Blackberry Desktop Software.
The software and the phone both load perfectly well onto my XP desktop in the office so we know that there is nothing wrong with the phone itself.
The problem appears to be a conflict on my computer, which is a standard Dell computer running on Windows XP ( service pack 3).
So here is the problem.
1) I access the Blackberry site and download the Blackberry Desktop Software which apparently loads and launches as normal. I say "apparently" because whenever I come to close it, it will not close and I need to go to Task Manager to shut it down.
2) It asks me to connect the Blackberry to the USB which then kicks into its "Found New Hardware" wizard, uploads a couple of drivers and then stops, alleging a fault. On checking, one of the drivers fails to have installed itself correctly.
And that's it. Game over. I have never got beyond that.
What I have tried:
1) A complete removal ( i.e. not just using the uninstall tool but also using regedit etc to clear out all RIM files ) and a re-download. No different.
2) As above, but booting up the pc with the blackberry plugged in.
3) A complete removal and insert the disk which came with the phone. It did not autorun I found an .exe file and it kicked into the intializing Blackberry User Tools sequence which hung half way through and got nowhere.
4) I copied the drivers from my Windows XP machine at work and then transferred them to my home pc in an attempt to fool it. It wasn't fooled.
5) I cleaned up the registry with a professional piece of software (Regcure). The computer runs quicker, but no difference was made to this problem.
Have you a suggestion, please?

Hi,
From the history of MSJAV, we can see Microsoft Java Virtual Machine was unsupported since 2004. According to my test, the windows installer installation has no issues. So can you install other program based on windows installer instead of Microsoft Java Virtual Machine as a test. If only the Microsoft Java Virtual Machine failed to install the program, I will suspect that Microsoft Java Virtual Machine originally does not support such actions by design.
Will you see the mapped driver on client PC from windows XP mode?
Make sure you have turned of UAC on the client PCs. When you say "manually map the drive" do you mean "type \\server-ip" on the address bar from "My computer"?
"open my computer
in the address bar type \\server-ip
input credentials
find the shared drive
right click and click map network drive "
From the feedback from other users encounter similar issues but on windows installer installation, disable integration features (under Windows explore\Tools option in a running VM), login to the VM and try again. Also change the network adapter from shared to bridge mode to check the result.

BB Storm inability to backup with Desktop Software

My wife and I have our own BB Storm, with separate Windows Vista Ultimate logins. She is successful at backing up her Storm with the BB Desktop Software under either windows login, however I cannot backup my phone with the BB Desktop software under either windows login.
I receive an error message when the backup process in taking place:
When the backup process reaches "browser data cache" and below reads "backing up databases" an error box appears reading "error backing up databases".
I've had several issues with our phones - numerous times I have pulled the battery for 2 minutes on each phone to perform a soft reset. I've wiped the handheld several times on both phones. I've uninstalled and reinstalled the BB Desktop Software numerous times. I've spoken with BB tech support, was escalated to their Tier 2 tech support, and even then they couldn't fix previous issues. Luckily I've managed to resolve most Storm problems on my own, but I could use some help with this one.
Thanks.
Solved!
Go to Solution.

Hi and welcome to the forums,
Clear you browser cache by starting the browser, selecting options, browser cache and the clear each
category:
Do a battery pull:
No data will be lost when doing the following: pull the battery while the device is ON. Replace after a minute, Let the device reboot 1-3 min, Then hook the BB to the USB port and see if the problem is fixed.
Thanks
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Help!! Can't sync contacts with Desktop Software

Has anyone figured out how to get around the error message that says you can't sync contacts because it can't access the database? I have un-installed PocketMac and the desktop software, and then re-installed it, but it still will not sync. My address book also doesn't show up in the applications. Any help would be greatly appreciated!!

tnschic, Greetings, and welcome to the BlackBerry.com Support Forums.
What application are yo usycing with?
Entourage 2004? http://www.blackberry.com/btsc/KB19470
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Sync 9360 with desktop software fails with calender

I have a blackberry 9360 and the lates desktop software on windows 7. I can only syncronize my contacts on Outlook 2010, but it fails to sync calender items. When I try to change the settings, it does not give the option to sync with outlook. The only options are <none>, <ascii> and <yazoo>.

Hi and welcome to the forums!
I would suggest the following:
Use this link to uninstall the current DM
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download DM 4.5 without Media manager. MM is very unstable:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download these USB drivers for 4.5
BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
File size: 12.33545 MB
Date posted: 24-June-07
Download Software
Here is the manual:
http://na.blackberry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.pdf
Cold boot the PC. Turn of all virus checkers and firewalls.
Install the DM and configure for Outlook 2003.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,
Start the DM and plug the BB into the USB cable
Sync.
Thanks,
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Synchrony problem with Desktop software

When I try to connect my BB9003 with my PC with Windows 8, I cannot synconize. It says : CRADS Database Error : (C:\users\jacques\Appdata\local\ Reaserch in Motion\BlackBerry Desktop\XCPCSync.OEM\Sync SDK209.601\Translators\RimBB\Contract{3CC232FA4FAD4706B6565A2CF16C8192}.adt) is not open.
What could I do ?
Jacques Gautron

Hey jacgautron,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To resolve this issue we will need to gather some logs to find out what is causing the synchronization error. Please contact your network service provider and ask to be transferred to BlackBerry.
I appreciate your patience.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Connect blackberry protect with desktop software

Similar Messages

Maybe you are looking for