Connect drops every time phone rings

I have BT BB1, but I use BT analogue for phone calls (I have pay for free 24 x 7).
However everytime the phone is used, by BB connect drops.
Any ideas?

No doubt a microfilter problem. Either one is faulty, you have them configured incorrectly or you have an unfiltered telephone somewhere; Skybox is usually favourite for not being filtered as people forget it is connected to the telephone system.
If you have a microfilter problem somewhere then you are also likely not getting the best speed out of your broadband either. Usually, I find that customers broadband speed improves, as well as stability, once the filter issues are resolved
I'm a noob here so can't point you in the direction of relevant help page (yet), although I think someone did it already in a previous post.

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Infinity connection drops every time I use the lan...

So I've discussed this on here before with no joy (https://community.bt.com/t5/BT-Infinity-Speed-Connection/connection-drops-every-time-I-get-a-call-on... and I've tried swapping out all the equipment with no success. It is driving us mad now....we have to unplug the landline if we're going to use the Internet for a protracted period, just in case!
Advice please: where do I go from here? When I use the broadband section to report a fault I end up in a dead-end of self-help docs.
Do I report it as a phone line problem (and pay for an engineer to visiit) even though the phone line tests out OK?
Solved!
Go to Solution.

Well, that will teach me to be so optimistic..
So I'm now £129 lighter and using a new line...and the broadband doesn't drop out everytime the phone rings..
BUT it drops out periodically all the time now.. AND the speed is much less than before (I get 30 Mbps on a good day..15 Mbps is typical ,and it was less than 10 Mbps today before it dropped out completely). This may sound churlish to some but I work from home sometimes and the drop in speed, coupled with the frequent disconnections, is making it unworkable...
So I've reported the fault and despite the very nice Indian woman telling me that '15 Mbps is typical for wireless' after going through a very lengthy script, I am not happy. Wireless/Wired = makes no difference..I've tried...
Since its worse than before I've asked whether than can switch me back to my old line..the call raised on the 11th was marked as resolved today although I've still no resolution even though I was promised an answer within 24 hours..and have been promised that again today...and nobody rings me on my contact number that I give them (and is in my MyBT profile) but spurious 'we tried to contact you' messages are left on my home answerphone while I'm at work...
Resolved
Broadband fault VOL011-***********
*sigh* according to the official checker I should be getting better....
(edited to remove the actual fault code since it is deemed a security risk)

TS1398 I am having trouble with safari dropping most Internet connections most every time I'm on. This is a first generation iPad. Can this be cried?

II am having trouble with safari dropping most Internet connections most every time I'm on. This is a first generation iPad. Can this be cried?

This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
http://www.youtube.com/watch?v=yPmT5Xbb8p0

Internet drops when cordless phone rings

My internet is dropped every time my phone rings. I never had this problem before I connected the airport extreme to my Imac. How do I fix this? What's wrong?

Hello mrmikal. Welcome to the Apple Discussions!
My internet is dropped every time my phone rings. I never had this problem before I connected the airport extreme to my Imac. How do I fix this? What's wrong?
Most likely the problem is that you are operating both the AirPort's wireless network and the portable phone in the same 2.4 GHz radio band. This is a known problem and, as you found out, the main symptom is loss of connectivity during a phone call.
There are several potential fixes for this:
o Change radio channels on either the AirPort or the phone.
o Change radio bands on either the AirPort or the phone. The newer 802.11n AirPort will operate in either the 2.4 or 5.0 GHz bands. There are also portable phones that operate in either the 900 MHz or 5.8 GHz bands.
o Use a non-portable phone.

The signal drops every time i lock the screen.

I have a wierd problem with my Iphone5. The signal drops every time i lock the screen. It seems to happening only when the battery is under 20%.. After i restart my iphone the problem disapear, but after a time it happends again. I have ios 6.0.2. Anybody help?

When the phone goes into sleep mode (screen locked), after a few seconds of inactivity, the wifi will disconnect. This is by design to help further battery life. Once you wake the phone up, it connects. Nothing wrong with the phone, working like it is supposed to. The only way to wifi connected all of the time is to have the device connected to power.

Why did my screen crack while charging? It hasn't been dropped, every time I charge it a new crack appears I'm tired of this it's only a year old!

Why did my screen crack while charging? It hasn't been dropped, every time I charge it a new crack appears I'm tired of this it's only a year old! If its not covered under warranty never again will I go apple I've had nothing but issues so far.

We can't answer that. Maybe the battery is bad and is swelling inside the phone. Maybe someone else dropped it and didn't tell you about it.
Make an appointment at the genius bar and see what they say.
If it's over a year old, then it's not covered under warranty.

Broadband connection drops when a phone call is re...

Hi
I am new to this forum so please let me know if I don't supply all the necessary information.
For a couple of months now we have had a consistent problem with the broadband connection dropping when an incoming phone call is received, prior to this it had been fine for a long time. After making the normal user checks, as recommended by BT, the problem persisted. A BT engineer visited my house and was able to reproduce the fault at the master socket. He traced the line back, via the manholes under the street to a connection box outside the village. After working hard for four hours he seemed to have fixed the fault and was able to demonstrate streaming video uninteruppted by an incoming call. He told me that he had solved the problem by re-routing the line, he also replaced the mark 2 router with a mark 3 router. Twenty four hours later the problem returned and is again absolutely consistent - even with just the router connected to the master socket the broadband light will go out when an incoming call is received. On phoning the helpline I was told that there was a problem at the exchange, which should be fixed within 24 hours, but it wasn't and I didn't hear back. Further investigation showed that both of these issues had been marked as resolved. We are a long way from the exchange and have had a history of problems with both the line itself and the exchange. In the past the hard working BT engineers have always managed to get things sorted out when they have visited.
This time I am struggling, as I can't seem to find the right approach to BT to persuade them to build on the work that the engineer who came out so recently did - I always seem to end up describing the problem from the beginning and then being told that it is my internal wiring that is at fault, nobody will acknowledge any of the work that has been done by the engineer that visited or the person that approached the exchange.
Sorry for such a long post, but it is very frustrating - I have considered changing the phone number so that nobody can make any incoming calls, but then I would have no phone!!
Any ideas would be gratefully received.

Hi John
Thank you for your very prompt response. Clicking on that link does not show up any problems in my area or with my line. I have limited technical knowledge, but what you say about high resistance does fit the facts. We have had a lot of problems over the years, most of which have been traced back to faults between the box at the edge of the villagae and our house - we have had the line replaced more than once, although I'm not exactly sure what that involved. In the past the fault that recurred was very slow speed and dropping of the broadband connection, this is different now in that the speed is actually now quite good for our area, but the connection drops when a phone call is made or received. I did have the fault logged with BT, but it has now disappeared from "track faults" without being resolved.
When everything is working it is a very good service. My friend in an isolated village in North Wales had BT broadband as soon as his local exchange was enabled. It has provided faultless service ever since, at a higher speed than I can get on the outskirts of a major city.
Thanks for the support, it has made me feel much less isolated - I'll keep reporting it.
Regards
Richard

My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem?

My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem? We always used to FaceTime. And now all of the suddenly we can't.

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

Wireless connection drops after time. Please assist.

Hi
My problem is that my wireless connection drops every 5-15 minutes.
I don't know all the relevant info to give. If there's something I can post that will help let me know and I'll reply.
I've used netcfg to configure my network. I have a Canyon CN-WF511 wireless card.
I load the following 3 modules in my rc.conf; rt2500pci rt2x00lib rt2x00pci. I think those are the only ones pertaining to my network card.
When it drops I just netcfg -a then netcfg default (profile name) and it works for another few minutes.
Below is my network profile.
CONNECTION="wireless"
INTERFACE=wlan0
#IP="dhcp"
#DHCP_TIMEOUT=20
IP="static"
IFOPTS="192.168.0.2 netmask 255.255.255.0 broadcast 192.168.0.255"
GATEWAY=192.168.0.1
#DOMAIN=localdomain
#DNS1=192.168.0.1
ESSID=default
SECURITY=none
SCAN="YES"
TIMEOUT=15

The easiest solution might be to setup NetCfg somehow with your wifi card and access point. Have you tried that? Can you find your card's chipset on the wiki?(chances are that your particular chipset will need a firmware put into /lib/firmware. Again that's found on the wiki on the NetCfg or Wifi page, I forget which sorry.) Those are two places where I'd look for good information.
By the way, your rc.conf is way out of date. You should look at updating it by using the recent rc.conf.pacnew file that you'll find in the /etc directory.

When using iPhone with Ford automobiles' Sync, the connection drops each time the ignition is shut off. In order to restore, the bluetooth must be turned off on the iphone, then restarted. Any suggestions?

When using iPhone with Ford Automobiles' SYNC, the connection drops each time the ignition is shut off. To restore, you must turn off the bluetooth on iPhone, then restart each time. Any suggestions?

There is an update avaialbe for Ford systems to correct bluetooth problems. You need to update your system.

WAP551 and Apple Macbooks - connections drop every 10 minutes.

WAP551 and Apple Macbooks - connections drop every 10 minutes. The Apple Macbooks are from 2007 till 2013. WAR551 are up to date and in cluster mode (3 WAPs).Here is a LOG from an Apple Terminal:
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 13:34:44.536 <airportd[26500]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 13:34:44.588 <airportd[26500]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 13:34:44.665 <airportd[26500]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 14:20:54.383 <airportd[33885]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 16:53:21.174 <airportd[53703]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 16:53:21.227 <airportd[53703]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 18:23:20.964 <airportd[69818]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Thu Apr 10 18:23:20.981 <airportd[69818]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 10:06:43.91 <airportd[72219]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 10:06:43.139 <airportd[72219]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 10:06:43.178 <airportd[72219]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 10:06:58.28 <airportd[72219]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:13:02.157 <airportd[91270]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:13:02.200 <airportd[91270]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:13:02.256 <airportd[91270]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:13:02.369 <airportd[91270]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:42:59.251 <airportd[94105]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:42:59.305 <airportd[94105]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 12:42:59.412 <airportd[94105]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 13:04:10.168 <airportd[95448]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 13:04:10.296 <airportd[95448]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 13:04:10.336 <airportd[95448]> _doAutoJoin: Already
>> associated to "YETU". Bailing on auto-join.
>> Fri Apr 11 15:02:21.138 <airportd[95448]> _doAutoJoin: Already

Did you try upgrading them to the latest (1 week ago released) firmware update 1.1.0.4?

My Canon MP620 appears to be connected, yet every time I try to print something, it says error. I have tried to unplug and track the error, but I cannot figure out why. Please help! this is such an inconvenience!

My Canon MP620 appears to be connected, yet every time I try to print something, it says error. I have tried to unplug and track the error, but I cannot figure out why. Please help! this is such an inconvenience!

What Mac model? What Mac OS version?
FYI, this forum is for Apple hardware made before 1999.

I have been trying to share file between my Mac Book Air and PC Laptop.Sometimes my Mac sees the PC and tries to connect but every time the connection fails. It says server may not exisit or network problem. I have apparently no network problem. Thanks fo

I have been trying to share file between my Mac Book Air and PC Laptop.Sometimes my Mac sees the PC and tries to connect but every time the connection fails. It says server may not exisit or network problem. I have apparently no network problem. Thanks for any help you may provide

hi,
somewhere on the windows machineshould be something like "network setup wizard". exactly where it is and what it is called i cannot remember off the top of my head, windows help is actually slightly useful here, it should have a link to it.
all the options checked on the mac are only what services the mac is offering to other machines, they have nothing to do with the services it can access (mostly...).
oh yeah, to actually connect to the pc after you have turned its sharing on, use the finder, or, when it does not show the pc (this happens on and off, possibly a refresh problem apple...) choose go --> connect to server and enter smb://<pc's name or ip>
to find the ip, the easiest way i think is
start --> run --> cmd ->> ipconfig
Andrew
Message was edited by: Andrew Dicker

Connection drops 10+ times a day...

Hey, i have been with BT for over 5 months now and over the las month my connection has been dropping no less than 10 times a day.
Every time i looses connection i reset the modem, such a pain there has to be a reason. what should i check?
i have BT Total Broadband Option 3.
These are my stats, Could anyone help?

welcome to the forum
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
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Why does my signal drop every time I try to use an application.

I've got a UFO style 802.11g, which I unfortunately kept up to date with the updates.
For well over a year now I've had my gear set up like this, airport in the den, my wife's older Imac in the den with it, the printer in the den as well and my Imac across the house. Now, everything in the den connects like cake. Always up, always a great signal.
My Imac across the house has always had it's ups and downs, we've got a stone fireplace and out kitchen in between. Basically, it's 3 rooms away. A whole bunch of walls and corners for the signal to bounce off of. So, I know, not an ideal set up. But it's worked ok for a good long time.
So, a few months ago I performed the recommended update. It said that it would increase connection quality. So I thought, hey, this might help me out! At first glance my connection seemed great! I never lost a bar, not while I was looking anyway. Then I started noticing that occasionally I switch a webpage or some such and it would tell me that I wasn't connected to the internet. What? I look up and I've got all the bars, so I try again and get through... then I notice the bars just flat out go dead. Now I can't connect again. Odd.
Ok, so I start paying attention and it just drops out at random... now, the signal used to fluctuate up and down fairly regularly before the update. I'd researched the problem and found out all the things that can interrupt my signal, and basically I've got em all in between my Airport and my Imac. I could live with that, because it would slow down, but it stayed connected for the most part. This was something new.
Ok, back to the problem at hand. Now I see the signal is either all bars or none. No 2 bars, no 3 bars. Here or gone. And while I'm paying attention, I notice that practically every time I click on something, from my mail app to a preview image the signal drops to nothing. Seemed a coincidence at first, but know I'm certain that it isn't.
So, random complete signal loss and complete signal loss when I use and app. Really not pleased.
Ok, so I figured maybe there's a fix on the way, but I've heard nothing of it. I installed the most recent update, absolutely no effect. Oh, and this one too was supposed to provide better connectivity. Where? I'm not seeing it! Everything in the den works just as well as it ever has. That's one of the things I've loved about Mac for more than 10 years. Easy to use and reliable. But this, this is just a big old pain.
I've tried to extend the network unsuccessfully with the Express. I've got another option to try with that, so my fingers are crossed. But I just don't get why my network is now worse than when I set it up when the only change that's been made have been the updates that I installed at Apple's insistence that my signal would actually be better.
Sorry for being so long winded, and for anyone who made it this far... is there anything that I can do? I really do prefer to have my office in the room that it's in, but it doesn't help me at all when I have to move my Imac to use it online.

This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

Connect drops every time phone rings

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