Connect iPhone to iTunes with broken display screen

My iPhone has a broken display screen and I can't connect with my iTunes because it says I have to log into my phone.  I can't log into my phone because it is not working.  I tried pressing the home button and then acting out the motions of entering my password, but nothing is happening.  I have my replacement phone and I'm trying to reset my broken phone, but I can''t do that until I log into iTunes.  If someone can advise me on what to do, it will be greatly appreciated.  Thank you.  By the way, I am doing this on a PC computer.

Try putting the phone in DFU mode and then doing the restore. This article should help.
~Lyssa

Similar Messages

  • HT1766 how to connect an iphone to itunes with broken screen

    How can i get my iphone to connect to itunes when the screen is black and i can not get my phone to respond to itunes to be able to back up the phone through itunes.

    1. Charge with AC adapotor for at least 30 minutes
    2. Reset phone:  Press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears
    3. If no response to above, there is a major hardware problem that needs warranty evaluation by Apple or an Apple authorized service provider.

  • IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?

    IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?

    Hey 11doski,
    Thanks for the question. After reviewing your post, it sounds like the display has a dark screen. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iPhone: Hardware troubleshooting
    Display has no backlight or dark screen
    Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    Try turning iPhone off and then on again.
    While connected to the iPhone charger, try to reset the iPhone.
    If the low-battery screen appears, charge the iPhone.
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • I have an iphone 5. I have no idea of the ios version in it. Recently i broke my iphone screen and its showing up nothing. it was never synced to itunes or to any pc. When i tried to connect iphone to itunes in my pc it was asking was passcode which

    I have an iphone 5. I have no idea of the ios version in it. Recently i broke my iphone screen and its showing up nothing. it was never synced to itunes or to any pc. When i tried to connect iphone to itunes in my pc it was asking for passcode which i had forgotten ages ago. Suggest me the possible ways to recover my iphone.

    Since the screen doesn't work, it will be challenging to get it working, even thru iTunes. You will need to ask yourself if you want to invest more money in it or get a new one, especially since the contents will be lost since you don't know the passcode. Apple will gladly replace the screen for a cost that represents a significant portion of the price of a new. Once the screen is done, you may or may not be eligible for the free iPhone 5 Battery Replacement Program.
    Or, if you decide to salvage it and are strong of heart and firm of hand, you can replace the screen yourself for less. See here and note they carry kits with all needed tools and parts.

  • IPhone stuck in recovery mode. screen stuck at "connect iPhone to iTunes"

    my phone has  been stuck in recovery mode for two days and will not restore. when i disconnect my phone from the laptop, the screen stays on the picture of the iTunes logo and the USB cable saying to connect iPhone to iTunes. And again, when i connect the iPhone to iTunes, the restore fails. if anyone knows how to make my screen go back to normal or successfullt restore my phone, it would be greatly appreciated.

    i have same problem as your with my iphone 4S after update new firmware from itunes. iphone restart then stuck on recovery mode . i have try 3 different comp. read all the thread on apple, nothing gonna fix that . oh also change 2 usb cable, just dont know what else i can do.

  • When connecting iphone to itunes its displaying (ex8000003)

    when connecting iphone to itunes its displaying (ex8000003) how do i deal with this error

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  • How to connect my iphone to iTunes with my imac so i can mannage my songs and other documents on my phone

    how to connect my iphone to iTunes with my imac so i can mannage my songs and other documents on my phone

    Launch iTunes on your Mac, plug your phone in, select it in the sidebar, select what you want to sync under the various tabs, hit the sync button. If the sidebar is not visible, go up to the "View" menu & select "Show Sidebar".

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    JS

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    You are correct, the iPhone 3G cannot be updated past iOS 4.2.1...the end of the line for that model iPhone. Thus, any apps that require a higher iOS version will not install or run on your phone.

  • I put more wrong passcodes and then write "Iphone is disabled | Connect to iTunes". When i connect to iTunes, appear a error where write that I can't connect iPhone to iTunes because must to put a password on iPhone . HEEEEELP !

    I put more wrong passcodes and then write "Iphone is disabled | Connect to iTunes". When i connect to iTunes, appear a error where write that I can't connect iPhone to iTunes because must to put a password on iPhone ( but I can't connect iPhone to iTunes because is blocked) HELP me PLEASE ! And give you more details if you want .
    Sorry for my english but I am from Romania and I don't know very good .

    Forgot an iPhone Passcode? How to reset the iPhone passcode
    iPhone and iPod touch- Wrong passcode results in red disabled screen
    Please get the iPhone iOS 4 user guide.

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    Dawn

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  • How can i connect iphone to itunes.. i want to restore because my finger mistakes that click Reset all content and setting.. so iphone are empty.. all foto and data lost, right.. how can i use my iphone again..

    how can i connect iphone to itunes.. i want to restore because my finger mistakes that click Reset all content and setting.. so iphone are empty.. all foto and data lost, right.. how can i use my iphone again.

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    http://support.apple.com/kb/HT1766
    Tell us the result if you will try.
    <Link Edited By Host>

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