Connect Software won't connect to router after resetting router on any of my computers

I had to do a reset of the router. I have done it with the button on back and through the web based interface. I have followed all directions on uninstalling connect after restarting the router. I get an error that says it does not know if it is connected to the internet.. Well it isn't. I have tried numerous times and the connect will not install. I would like to get it back the way it was when I originally installed it. The key does remember the admin and password but it only allows me to get to the web based interface.
I have tried everything I know to get the key to work again to no avail.
Could someone please tell me what I am missing when I try to use the connect software after resetting the router?
Thank you so very much!!!!

So as per the concern you mentioned that Cisco Connect Software won't connect to the Internet after resetting the router... So could you inform us the model number of the Router that you are using it in the Network...
As well as please inform us that who provides you Internet means who is your ISP ( Internet Service Provider ) ? Check if you can go online from the modem connected directly to the computer... If you can browse the Internet then check whether there is any manual IP address given to your computer or not...

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