Connect to Desktop Software

Last week I hooked my Torch up to the computor and did my usual back up and sync with MS Outlook. Yesterday, the Desktop software could not find my Torch. I am not aware of any changes made to anything. Have tried all I know and need some guideance.

Hello.
Here's some more information on the slow sync. Try opening the device manager in Windows before you connect the USB cable then scan for hardware changes. It's an easy way to verify the type of USB port and what speed its running.
If you have tried multiple ports and cables and the device takes longer than usual to connect it may be the USB port on the device. Make sure you make a visual inspection and clear any debris.
Thanks,
Bifocals
KB11883 Unable to view the BlackBerry media card using Windows Explorer
KB31810 Differences between a USB charge only cable and a data charge cable
KB13331 BlackBerry® smartphone or BlackBerry Playbook tablet will not connect to a Windows® based computer due to USB Power Management settings
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
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Similar Messages

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
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Problems connecting to desktop software

Your carrier: Vodafone UK
Model info and OS version: 8110 v4.5.0.180
File free before battery remove/replace: 12595211
Did a battery pull fix your issue? No
Apps installed and their version if possible: Facebook, MapMyRun
BT device model/version: None connected
Details
Windows 7 64 bit, current fixpack
Blackberry Desktop 7.1.0.41
Windows recognises the device. Drivers are up to date and I have chnaged USB power management settings as outlined in the knowledgebase, disabled selective suspend plus set software to run as an administrator. I have tried different USB cables and all three ports
After lots of tries (including starting with the battery out) I have managed to connect once today (not sure how), and it took almost an hour to transfer 2 35MB files to the newly encrypted media card - painful. After that it didn't want to play any more!
When I connect now I am prompted for a password, and either a backup is attempted, which I can't cancel, or it sits in the "connecting" forever.
Any clues?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Wrong Phone Number Listed when connected to desktop Software (and a few other probs)

I just downloaded the New Desktop Software. When I connect my Tour, it displays the wrong phone number.
I got this phone from a friend. It has been wiped and all. I wonder why it displays her phone number instead of mine. My phone calls out and recieves calls and messages just fine. It aggreavates me though. below is the screenshot of it. please help
http://i694.photobucket.com/albums/vv308/dixie_boysles/screen.jpg
-Blackberry Tour 9630
-5.0.0.484 OS
US Cellular Customer

I am having the same problem.

No connection between Desktop software and Blackberry

All of a sudden on Thursday the phone and the desktop software stopped talking. I've been through all of the suggestions in the 'Troubleshooting the Desktop Software' page and the phone still won't connect. The desktop manager is simply showing 'Connect your Blackberry Device'.
Running XP Pro SP3, Desktop Software 6.1.0.35.
The phone is a Blackberry 9300 running software version 6.0 Bundle 2475 (v.6.0.0.546, Platform 6.6.0.207).
Thanks for your suggestions.

So, it's now been a week since this stopped working and three days since I posted here about it.
Is there anywhere else I can go to get this fixed, since apparently Blackberry simply don't give a fig?

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Curve 8900 not connecting to Desktop Software version 6.0.0.40

I am not able to connect my Curve 8900 to the BlackBerry Desktop Software Version 6.0.0.40. When I connect via USB it asks for the password and then it says connecting in the bottom right corner - it never connects. I also have the Blackberry Device Manager version 6.0.0.11 running at startup but it does say that the device is connected. There are no errors in the device manager. I am running Windows XP SP3.

No one else replied, but I seem to have solved the problem, more or less, so I thought I'd report back. See previous message for the setup.
1) First attack - make a concerted effort to truly undelete the 2 old versions of Desktop Manager. The typical list of "how to cleanly uninstall" (link above) is incomplete. This document is much better: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206 .
The part that matters is near the bottom, under Additional Information. Basically, take a shovel to the Registry and start digging out absolutely every reference to "Research In Motion" using the Edit/Find. I added to that recommendation a search on "BlackBerry" and even, for good measure, all the Roxio software (and removed the Roxio folders just like the Research In Motion folders). I can't say which part did the trick, but I could see some of the Install and Uninstall list items go by.
This finally killed the zombie entries in the Add/Remove Programs list, and prevented the Windows Installer attempts on unfindable .msi files.
2) Problems: In killing Roxio, I may have accidentally munged a Sonic registry entry. When I installed the Desktop Manager fresh from the CD, it complained about a registry-style confusion with Sonic software. It allowed me to continue past that point anyway.
I can't fix that, but I will be swapping in new PCs in a couple of months and can live with whatever reduced functionality might be involved.
When I started the Desktop Manager for the first time, I could see Windows Installer popups fly by in the background, but none of them stayed open, and perhaps that will be a one-time problem. Otherwise, if related to the Sonic issue, at least it's not a functional problem that prevents me from using the Desktop Manager.
3) I can now connect to the Desktop Manager via USB, but am unable to successfully update the device software. It goes through the backup process apparently successfully, but issues an error message about "Fatal error" before installing much (any?) of the new software. Seems to be a benigh error - phone still works. Because this will be reinstalled on a clean PC in a couple of months, I can pass on upgrading the device software until then.
4) All I care about is the ability to synch the contact and calendar data and, by god, that seems to be working!!! And it's much faster than my older BB.
If you're reading this, it's because you have an ongoing nightmare... You have my sympathy.

Password failure after connecting with Desktop software

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
Please help !!
I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Error Msg - Verify Internet Connection (BlackBerry Desktop Software)

I'm getting an error on one of our BlackBerry 8900 Curve.... "Reload Software 513"
I've tired updating the software with and with out the battery on the device while its plugged to my PC. As BlackBerry Desktop Software starts to download modules I get the error.... "An error has occurred while downloading software for your device. Please verify your Internet Connection or try again later, if the problem persists."
I've been having this issue since yesterday morning. By the way, I do have internet connection.
Anyone else run into this issue and was able to resolve it?
G.~

Use this method to upgrade the OS, make sure that Desktop Manager is is not loaded or running.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
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App error 606 and can't connect to desktop software either

hello,
today my blackberry (bold 9780) rebooted and once it restarted i got the app error 606, which i can reset over and over again (no help). i've googled and found out there were more people who've come across this problem. there were a lot of suggestions to use the dekstop software to backup and reinstall. but now i can't even connect to the desktopmanager, and the 'update' button isn't working either. i'm using a macbook pro (10.5.8) by the way. what can i do?
thanks.

Hey,
I already had it fixed. I know you can reset it via desktopmanager and there are some problems with new macs. But my mac isn't new (so no 64bit problem) and it wouldn't recognize it begin with. I never found out it had something to do with the fact that i never connected it before.
What I did was go to the store, had it send away.. So blackberry did the reset job for me. I got it back in 4days which made it less **bleep** haha.
I immediately connected it to my mac, and all was fiine.. So some can reset even with an error and some don't.. Hope this says enough.

BlackBerry Desktop Software shuts down when connecting secondary device

All,
I have a main and a secondary phone (used for local SIM when traveling abroad)
After I backup my main device I connect my secondary device to be able to "Restore" and have all my contacts sync on both, but alas, once the secondary device is trying to connect the Desktop Software just shuts down without giving any error
The Backup process itself works great
I use the same cable, same USB Port, both devices have a charged battery and work great on a day to day basis
Main Device: BlackBerry 9900
Secondary Device: BlackBerry 9870
Desktop Software Version: 7.0.0.59 (May 16, 2012 Bundle 60)
Laptop OS: Windows XP Professional SP3
Thanks

I'm not familiar with this particular package, but with similar packages from other carriers there's usually a setting that lets the program control your Network - it may only say Wi-Fi.
The BlackBerry drivers include a Dial-Up connection which is probably getting shut down by the software which kills Desktop Manager.
If you turn off that option, the problem should go away (reboot probably a good idea).
Jerry

Applications/Installation won't show up in Desktop Software

Hello, I'm using a Torch 9860 FW 7.0.0.585 which is connected via Desktop Software 6.1 with a Windows PC (Outlook 2003/XP Prof SP3). This morning I encountered a weird problem. Connecting my BB with my PC I decided to check the installed applications since I updated the FM yesterday evening (via my device software updater).
Great surprise ! Exept some Apps (WhatsApp, a Barcode scanner, GPS Logger) no other apps or FW installations were shown. The day before the whole FW installations an all 3rd paty apps where shown in an neat, long list - now: nothing exept these few apps. I tried to reinstall the Desktop Software und reconnected my device - but to no avail.
Did somebody encounter a similar problem ?
I'm a little bit anxious about changing say the installed language packages or other FW preferences since I know no other way then to use the application button in the desktop software to do this. In the current state this would be impossible.
I would be very grateful for some hints or tips.
M.
Solved!
Go to Solution.

If you performed the suggested firmware upgrade, then it won't now be showing in the Applications screen of the Desktop Software. Nothing strange there.
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Need some Desktop Software Connection help.....PLEASE

Here's the deal. I've had my berry for a while, no problem. I used to be able to connect to my computer and use the desktop manager to swap photos, ring tones, music, etc between my comp and berry. I had some computer issues which involved me changing the power supply and video card as well as adding some ram.
Everything works fine, printer, mp3 player etc.
When I plug in my berry it doesn't do anything. It recognizes the memory card I have. But when I open up the media manager, it tells me there is no device installed, and all it sees is my media card.
Now everything works perfect on my wife's laptop (she has a berry too), but it doesn't work on mine. We both run old school 4.2 desktop software as well as the new 4.7+os.
I have uninstalled and reinstalled 4.2 twice, and it doesn't recognize my phone. I even go to connection settings and all it shows is COM ports. I found a USB option, but then it searches for the device and finds nothing.
So I decided to upgrade to desktop software 4.7. Downloaded it, installed it, and the same **bleep** thing happens. Doesn't recognize anything. Says I'm not connected. I'm starting to get really pissed off at this crap. I've never had any trouble before. I put 30 songs on here, and tons of pictures on my memory card...not a skipped beat ever.
I can easily go to my wife's laptop, plug in, and install/delete what I need and I'm done. The problem is none of my music/pics are on her laptop. SO I 'm having to bring them via Flash Drive to her laptop, and then install the items..but no luck on my comp.
I went to the control panel and did "add hardware" it showed a blackberry device was connected but it gave me the following error (using both versions of the desktop software)
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Please help before I get really frustrated and toss my berry.
Message Edited by imotionsrt4 on 06-02-2009 09:53 PM
Message Edited by imotionsrt4 on 06-02-2009 09:53 PM

Have a look at this KB article to see if any of the solutions help out.
http://www.blackberry.com/btsc/KB02640
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Blackberry desktop software doesn't connect with address book

blackberry desktop software version 2.4.0 doesn't connect with address book on a mac os lion (10.7.4). Sync contacts not possible. Use a BB 9500 v5.0.0.841 (plateform 4.2.0.380). Any solution ?

You have both Desktop Software and Link set to open when a device is connected to your Mac. You need to go to the settings of Desktop Software (I don't recall exactly what to do but there should be some settings in the top right corner) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that Link is set to open. That should resolve your issue.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Connect to Desktop Software

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