Connected to Internect but itunes store won't connect

If anyone can help that would be great. I've run through the troubleshooting guides and nothings worked. I made sure itunes was being allowed by the firewall and made sure the port was open...what do I do? Please find below the diagnostic report.
Thank You
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 4700c
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 27C59C60FB81423C
Current user is an administrator.
The current local date and time is 2009-06-07 19:48:36.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {55C419FD-8242-41A1-9CBB-FDE838D710CE}
Description: Linksys Wireless-B USB Network Adapter v2.8 #3 - Packet Scheduler Miniport
IP Address: 192.168.1.105
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Jun 07 19:35:35 2009
Lease Expires: Mon Jun 08 19:35:35 2009
DNS Servers: 24.25.5.148
24.25.5.148
24.25.5.147
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: localhost:7171
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-06-04 20:22:24.

Welcome to AD!
+Using Proxy: Yes+
+HTTP Proxy: localhost:7171+
Try turning off your proxy settings in IE.

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Everything's fine, but iTunes store won't update.

Hey all,
I produce a podcast on a weekly basis, and everything in the iTunes store worked beautifully for the first 13 episodes, but the last two episodes haven't shown up in the iTunes store yet (it's been three weeks). I haven't really changed anything else about the feed, so I'm not sure what triggered this problem. The episodes are working fine in my feed (http://www.earstohearpodcast.com/feed), and subscribers are able to download the new episodes in iTunes, but they aren't showing up on my page in the iTunes store.
I ran my feed through feedvalidator, and it said it was a valid RSS feed. I'm not really sure what else could be the problem, so if anyone has any suggestions, they would be greatly appreciated.
Here is the link to my podcast in iTunes:
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=209667115
Thanks!
Jill
Ears to Hear ~ An Indie Music Podcast
http://www.earstohearpodcast.com
17" MacBook Pro Mac OS X (10.4.9)

Don't worry too much. It's not you--it's the iTunes directory. Look at any of your favorite podcasts, and none of them are updated with the latest episode(s) as well.
I've seen this happen before, and just be patient. It will update once they finish whatever behind-the-scenes stuff their working on, and/or get back from holiday vacations!
Even the front page of the directory hasn't updated. It changes every Tuesday...but not this past Tuesday.
Jon
The Rest of Everest Video Podcast
www.therestofeverest.com

HT6119 I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

I buy a new iPhone s5 When I enter to iTunes Store The iTunes Store won't connect. I have a Apple ID But. I am from Algeria Plz how can iTunes Store connect

What have you tried to fix it ? If you haven't already done so then see if any of the following fix it :
- log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in
- close the iTunes store app via the multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the iTunes store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
- soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Itunes store won't connect. I can get my APPS

Itunes store won't connect, I can get my APPS and library. when I run the diognostics it states "Secure link to Itunes store failed" but it has validated the internet connection. When I click on the help it tells me my computer is not hooked up to the internet. I had updated my Windows Security and I think that is what messed it up..... any idea's on what settings to change???

You will have to remove all Apple programs associated with iTunes:
i iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (iTunes 9 or later)
Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.
Reboot the computer then reinstall iTunes. Everything should work normally.

I have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.

have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.
How do I get to play all of my music that should be stored either on the computer or in the cloud?

Hi,
Initially your music should be in your iTunes library on your computer. Once match completes its scan, your music will have been matched or uploaded. I suggest that you add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate or waiting. What is the status of your tracks that are not playing.
If space is not an issue, I suggest that you keep the music on the internal hard drive otherwise you can delete the tracks and play from cloud. In both instances, you should maintain a back up of all your music on a separate hard drive.
Jim

TS4123 iTunes Store won't connect.

So my iTunes store won't open. It's just the continuous line with "Accessing iTunes Store" above it. I followed the directions here (http://support.apple.com/kb/TS4123) and the anti-virus it's finding is disabled. I'm kinda at a loss here since I can't update my iOS.

Okay ... most likely left-over registry key entries relating to PC Tools that weren't removed by the uninstall.
We'd better try resetting the Winsock registry keys. (That should clear the entries away.)
Let's try wiclee's instructions from the following post:
Re: i cannot connect to itunes on my laptop

Itunes store won't let me connect

For the past week the Itunes store won't let me connect. It says "itunes requires Safari 4.0.3 or later to be installed to use the itunes store within itunes...use software update"
I checked my software update and it says I have the latest version of Safari (I download it last week as well).
Any ideas? I purchase music from itunes almost weekly so this is a real pain right now.

iTunes could not connect to the iTunes Store. The network
connection was refused. Make sure your network settings are correct and your network connections active, then try
again. Network Dignostics are as follows:Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation XPS-Z
iTunes 7.0.2.16
Current user is an administrator.
Network Adapter Information
Adapter Name: {57D93D1E-D893-487D-BF78-F6918D859FA4}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 192.168.1.97
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Wed Nov 29 20:35:13 2006
Lease Expires: Thu Nov 30 20:35:13 2006
DNS Servers: 192.168.1.254
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
What must I change?

TS1717 itunes store won't open to matter what I do! HELP how do I fix this?

Ever since I got a new computer with windows 7 my itunes store would not open, so I couldn't buy anything and more importantly I couldn't get updates.
It claimed there was something wrong with my internet connection, but there's nothing wrong with the wifi connection.
a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
It hasn't updated with ANY of the ios updates for my phone hasn't been updated in over a year.
I reset my phone a few nights ago to get rid of old photos and videos so I could just get new ones instead of manually going and deleteing them all, but now it won't connect to my itunes. So I can't sync it and get my phone back to use.
It's just show a blank screen that says 'iphone'. I don't know why it won't connect or is rejecting our wifi signal or whatever crap is preventing it from loading properly if at all.
I have tried running it in safe mode, making a new account, turning off the firewall, uninstalling then reinstalling itunes, getting another drive,
going command prompt and typing in one thing (says it worked, but itunes still wouldn't open) and another thing (again still wouldn't open/load itunes store at all)
and several more things, if I click itunes store the bar will say "accessing itunes store" but not matter how long I wait or how many times I try it never accesses or opens or loads the store.
I use my phone a lot, for working and personal family whatnots, and daily tasks, but since itunes store won't connect and it can't get any connection my phone is unusable, the only thing I can do with it is call emergency numbers.
what am I supposed to do?

a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Itunes Store won't load.......!!!! PLEASE HELP!!!

Itunes Store won't load!!! I've been trying to access Itunes for like the past, I don't know, two weeks maybe, and every time I go to it, it doesn't cooperate. It usually won't load at all, but in the off chance it does, this really weird basic screen shows up. There are no pictures, or icons like in the normal Itunes, just a bunch of boxes and links that you click on. And, the kicker is the fact that even when I click on it, nothing happens. I've tried reloading the page, disconnecting and reconnecting my Internet connection, even going as far as to run diagnostics, and reinstalling the newest software 3 times!! Nothing is working!! Please help, I would be very grateful!!!!!!!

I have the same problem. I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load. After waiting a (very long) period of time I get the following screen:
Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen. All of my other computers can load iTunes perfectly fine. This error occurred directly following the iOS 5 update for my iPhone. Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two. I have
cleared catche, cookies, everything
uninstalled and reinstalled all Apple software and components (and end processes)
completely deleted my iTunes library
tried creating a new account, but can't even do that becuase I can't connect to the store
tired de-authorizing and re-authroized the account
signing-out and signing back in
disabled parental controls
made sure I WASN'T behind a proxy server
I
Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5). The only thing I haven't done is wipe my harddrive, which seems to be the only option now.
Somebody please help.

ITunes Store won't work

My iTunes store won't load.
It used to load.
When my sister got her iPod a long time ago, she set up an account to buy music from the itunes store. It worked then.
I don't know what's happened since then, but we don't know the password, or account name.
But it doesn't matter, because when I try to log on with this account (which I made to post this) it gives me the same message as when I click on Genius or iTunes store...
Message:
"_*iTunes could not connect to the iTunes store.*_
Make sure your connection is active then try again. "
I've looked at the troubleshooting options, and flushed my DNS. Deleted Norton completely, same with another antivirus, and windows firewall is disabled, and allows iTunes.
Can anyone give me any help? I have an acer computer running Windows Vista Home Premium. I've got the latest (9.0.1?) itunes, that I just downloaded. But even before that, I had between 7-8 and it would NOT work.

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

ITunes Store won't work after 7.2 installation!!!

I just installed iTunes 7.2 and now there iTunes store won't work! It says there's a connection problem and to check the connection. Normally when it says that, Internet Explorer doesn't either (but this time IE does work, I've been on apple support all day trying to fix this!!) I've tried everything it said to do and it's still not working!!! I had just installed 7.1 days before (I had the installer, I just never got around to installing it until I got a reminder for 7.2) and everything was fine. Then after I installed 7.2 I was told that the store wasn't working and we thought it was cuz IE wasn't working. Please help!!!!!
Windows XP

I just had the same problem and the advice in the discussion titled "cannot connect to iTunes store" posted by dcbrendle fixed my problem.
Good luck

Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
This should take all the music off your phone .Then you can resync the music back on to it.
If this doesn't work maybe a restore to factory settings and start from scratch is the way to go

My itunes store won't open and i don't know what to do.

please help!

Hi...
My itunes store won't open
Try reinstalling iTunes > http://www.apple.com/itunes/
And try here > Can't connect to the iTunes Store
edited by: cs

Itunes store won't open. It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

itunes store won't open. It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

Hi Guys:-
If this SAME problems is effecting us all then suspect its not IPS problem as we all get problem at 995.6MB.
I would think that there is some kind of software conflict. If we all having this problem just think of how many users have the same but are not on this discussion board, bet you its 100s and 100s.
Not possible for me to visit store now but will monitor your responce's.
Good luck guys, lets make um give us a fix:- I will call them tomorrow and see what they say:- should point support to this Discussion page and they can answer us !
Cheers and good luck also

ITunes Store won't open on iTunes

I got my iPod Nano tuesday, i loaded lots of CDs on it and got a $25 iTune card but the iTunes store won't load up. I also tried signing in but the store still wouldn't open.

Hi again Nancy Drew, if you don't have iTunes, you'll need to go here:
http://www.apple.com/itunes/store/
If you already have iTunes, have a look at this topic:
http://discussions.apple.com/message.jspa?messageID=3508985#3508985
I tried to respond but you have a few posts going; it's getting confusing
Try responding in that thread.
Someone here will be able to get you on the right track; you'll be buying music on iTunes and destroying your eardrums in no time...

Connected to Internect but itunes store won't connect

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