Connected to internet but have gray screen and can't access web pages

I am connected to the internet. I am able to search via google but when results come up the screen is gray and I acan't select any of the results?

Always a good idea to close Safari in your multitasking menu as well by double-clicking the home button and holding down an icon until they have the minus signs. Safari and Mail both seem to start to get glitchy if they are running in the background for a while.

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I have an iPhone 4 and just did a software update and now my phone won't turn in. It looks like it wants me to connect to iTunes but I'm traveling and can't access my account...or don't know how. Help!

I did a software update and cannot get my phone to turn off, on, or anything. It shows a gray apple and then an iTunes icon with a USB cable picture. I am not able to connect to my iTunes account because it's on my home computer (I'm traveling). It won't let me add my laptop because it says I have it tied to too many computers already and I can't deauthorize any of those computers because I don't know what they are, and I'm traveling. Can anyone help make my phone usable again? Preferably with contacts in tact.
Pleeeeease!

A drop or two of water may have been enough to cook it. If it was bad enough to prompt you to put it in a bag of rice, then I'd venture to guess it was more than a drop or two.
Try putting it back in the bag of rice and leave it there for several days.
If that doesn't fix it, then you're more than likely looking at paying for an out of warranty replacement.
Water and delicate electronics don't generally get along well.

Have gray screen and unresponsive iBooks 2 program upon downloading Wilson textbook on life. No way to turn pages. When using new York times app it shuts down and goes to home screens.

Loaded iBooks 2, downloaded e.o. Wilson textbook on life. Opened book and only get gray screen without any way to turn pages. As top menu does not appear cannot even switch to another book. This occurred on 3rd time of trying to open book, First two times would result in iPad switching back to home screen. This last issue also happens when trying to open new york times app.

Shut down all programs that are running in the background.
1. Double-click the Home button to see Apps in background
2. Hold the Apps down for a second or two until you see the minu sign
3. Tap the minus sign to close program
4. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo
Suggest you perform Step 1 to 3 at the end of every day.

My iPod was made on Windows, now I have a Mac and can't access the music on the iPod to carry over to new iTunes. What to do?

I am unsure whether it can be reformatted? On the summary when I plug in the ipod (pretty sure it's a nano 4th gen) it shows the format as Windows. However now I have a Mac, I can't access the music library on the ipod, and I'm not game to try 'export' as I don't know what it will do, and I won't sync as I will lose that music library. I am thinking of making an appointment to see the Apple staff at the shop but I'm not sure if I will need to get a new ipod in the end??

Hello Colley Man,
Thank you for using Apple Support Communities.
One of our experienced users posted this "how to" expaining how to sync your iPod to a new computer.
Syncing to a "New" Computer or replacing a "cra... | Apple Support Communities
Regards,
Jeff D.

I have an IBook G3 900mhz 14 inch screen and can't access the Internet

This is making me crazy. I never had a problem getting on the Internet before Videotron wifi. I have taken the iBook, today, to McDonalds-no problem, to our shopping center-no problem, so I know air port is working. When I called Videotron support I got a lot nothing in the way of help. As the iPad works, the iPhone works it must be my iBook.
I see that the Videotron wireless router uses a different encryption: WPA2-PSK and my only choice on the iBook is WPA Personal; that this might be the problem.
Do you think this is the problem? If yes, can I change the iBook?
Does anyone know how to reset the D-Link router to match the iBook?
Please help!

Hi Ivan,
Thanks for the info. I thought that was the problem, but could not find any data. I think my choices now are:
1. Find an AirPort Extreme card for my iBook
2. Purchase a USB wifi adapter that works with OS 10.4.6
3. Purchase a used MacBook
I'm tending toward a MacBook. I am retired now and can't spend a lot of money so please advise on which used Intel model would give me the best cost/benefit.
On the router that the iBook works on, it is a Router provided by Bell United States in our cottage in Florida and it is supposed to be equivalent to the D-Link but we are home now so I don't know the model. I can use my iBook here in Rivière -du- Loup at McDonalds the shopping center, etc. Just not with the new Videotron D-link Router. Videotron has the router locked so I can not access the router's web page to change the encryption. Additionally, Videotron doesn't want to do this for me or give me the password so I can change it.
Thanks, a really big thanks. Also, I wanted to give 10 points but hit the wrong button, sorry, I'll try to change it.
Bill

Keep getting time out connection error when my macair tries to connect to Internet, but my iPad, phone and PC connect straight away. It happens on and off what could be the problem?

Having trouble connecting to Internet with my MacBook Air. It can be fine for a few hours thins goes off and all I get it the message couldn't connect due to time out error connection. It can't be my broadband because I don't have the same problem with my other devices. Is my mac air breaking down?

looks like this is your network connection settings problem, you'd better only keep one network adaptor online and linked, if you do not understand how to setup windows routing, this is completely not firefox problem. buddy. wish you goodluck.

Gray screen and can't do anything.

I have a 2008 MacBook pro. A few days ago I did a forced shutdown and now all I get at startup is a gray screen. I am unable to do a safe boot, boot off the installation disk, single user mode or verbose mode. All attempts to do any of those things did not lead to any change to the gray screen. The only thing I can get my MacBook to do is zapping the pram, but that didn't make a difference. Any help would be more than greatly appreciated. I do have everything backed up to my time capsule so i have no problem if I need to reformat the harddrive. Thanks in advance for the help.

Boot from your SL DVD. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now reinstall OS X. This will not erase your hard drive. You will not lose your files.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

HT1926 I tried to download the latest version of iTunes but now seem to have lost everything and can not access my library at all. Instead i keep on receiving the message 'Application has failed to start because MSVCR80.dll was not found. I cannot access

I tried to download the latest version of iTunes but failed half way through. It suggested that i reinstall we I tried. However, i now get this message which states "Application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix the problem"
I have tried this but with no success. I have therefore found that I cannot access my iTunes library at all now.
What should I do.

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99792)

Add Device sees wireless but printer is wired and can reach the HTTP page on wire

I installed my new Officejet 8000 Pro A809 with an ethernet but when I run the HP "Add Device" Wizard, it trys to install it as wireless even though I select wired and the install fails.
I can see the http page for the printer and it shows all sane information about my printer so I believe the ethernet is actually working.
I am running WinXP with the FW off. The printer is on the same switch as my PC & of course I can see the http page
In the wizard, although I selected "Wired" of course the wire is working, the "Found Network Printers" page shows that its connection is wireless. None-the-less I click next and a screen comes up for "Starting Network Services" & it rolls though topology, wireless strength, etc. and to sending an SLP request to the IP then it fails & shows an picture of a wireless signal and a big red X.
The HP Home Network Diagnostics Utility says that software to connect to printer over network is missing BUT I ran the Wizard all the way though a second time, I selected that my device was not online and it finished OK. I ran the UPDATE from the Utility & it did a security update; I rand it again and it did not find any.
Although my FW is off, I checked the ports that the FW Guide says are needed:
I can telenet to the printer on ports 9100 & 92200
I cannot telnet on ports 137,139 or 427
Ideas?
Thanks!
Larry Holt
This question was solved.
View Solution.

OK, plugging the Ethernet cable into the printer should turn off the printer's wireless radio, but in case it did not, click the button near the blue light (or go to Setup > Network > Turn off wireless radio on the front panel).
Now, don't bother with the Add Device wizard, let's just add it manually:
Verify that you can browse to the printer's internal web page by its IP address. If you cannot, disable your security system's firewall (not Windows firewall, it is usually not in the way).
1. Click "Start" button --> Printers and Faxes.
2. Under Printer Tasks, click "Add Printer".
3. Click "Next" button on the Add Printer Wizard window.
4. Select "Local printer attached to this computer". Deselect "Automatically detect and install My Plug and play printer". Click "Next".
5. Under Select a Printer Port option, select "Create a new port" and select "Standard TCP/IP Port" and click "Next" button.
6. In the "Welcome to the Add Standard TCP/IP printer port wizard" make sure that the printer is turned on and connected to same network that your computer is connected to. Click "Next" button.
7. Under "Add Standard TCP/IP Printer Port" enter the printer's IP address. Click "Next" then click "Finish".
8. Now, select HP from the list of manufacturers, select your printer from the list of Printer models and click 'Next' button.
9. If you can't find your printer, you'll need to find the install CD and use the "Have Disk" option to select one of the hp*.ini files. Alternatively, you can select another HP printer model from the same type.
10. Add the print spooler name and click "Next".
11. Click "Next"
12. Click "Next" and then "Finish"
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Grey screen and can't access time capsule

I have an imac about 3 or 4 years old with time capsule which i think was backing up wirelessly, as i would look on time machine and see the tiles of different dates.
anyway got the grey screen and tried safe mode and disconnecting peripherals and got nowhere
so im trying to boot or restore from time capsule and its not working
i restart then press option then choose recovery HD with time capsule connected with a usb and it just has the apple icon and the spinning wheel forever.
using mountain lion ? the last o/s
help

ok removed usb , i re installed ethernet and restarted holding option and then choosing recovery HD but still aplle icon and spinning wheel
can i boot from original disc if i have upgraded OS twice

When I boot up I get a complete white screen and can't access any thing including task bar. When I right click and hit properties it says it is a Firefox docum

I downloaded a video in a zip file, when it started the whole window went white. When I right click on the screen under properties it tells me it is a Firefox document. I rebooted to fix the problem and I saw a brief view of my wallpaper and desktop icons then back to the white screen. When I boot up or log in to the admin account (guest account is fine) I get a pure white screen. I cannot access any thing including the task bar. The only way out is to reboot and the problem repeats. I have booted with my anti virus program and it finds no problems. When I exit the anti virus program there is the brief view of the desktop and back to the white screen. HELP, I don't want to lose everything because I have to reload the OS.

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).
*https://support.mozilla.org/kb/how-to-use-full-screen
If you are in full screen mode then hover the mouse to the top of the screen to make the Navigation Toolbar and Tab bar appear.<br />
Click the Maximize button (top right corner of the Navigation Toolbar) to leave full screen mode or right-click empty space on a toolbar and choose "Exit Full Screen Mode" or press the F11 key.

Have double bar and can not refresh the page.

I've been trying to get the double line out but no such luck. Can not see enough of the line to find anything of the other/ refresh / etc. lines of the task bar.

thanks for marking the question answered, it wiil help others
Enjoy the phone

IPad really slow and can't load web pages

I tried to ask this question from my iPad mini, but it was not possible to type in this field, so apparently support is another page that I can't load. Suddenly iPad won't load web pages, and is really slow...I already cleared safari cache and history...what now? have not updated to ios8.

Hello LizBMac,
Thanks for using Apple Support Communities.
If your Wi-Fi network is loading images slowly, then I recommend that you follow the information in the article linked to below.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Take care,
Alex H.

Ipad states too many redirects and will not access web page

I am trying to access a webpage used previously on my IPAD; recently updated software IOS7 this week and now says" can not access page too many redirects", what do I need to do for correction?

Safari 6
Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
Remove website data.
Safari > Preferences > Privacy > "Remove All Website Data".
http://support.apple.com/kb/TS3320

Extensions grayed out and can't access plug-ins

I've used the water mark plug-in before and it worked just fine but now when I go to window>extensions, the "extensions" are grayed out.
Macbook pro 17" with OS X 10.6.4.
Photoshop 12.01, mode RGB, 8-bit/channel.
Watermark 2.0.6. (2.0.5 didn't show up so I loaded the newer version before I noticed extension were grayed out)
The plug-ins are listed under "about plug-ins"
I use Font Agent Pro4.140 and installed the plug-in for Photoshop.
Extensions manager shows Watermar installed.
There is no Extensions Manager under "Help" in Photoshop.
I have no idea what to do to get to my plug-ins.

It took me all day to fix this problem but right now the extensions are visible again.
Deleting Photoshop preferences didn't fix it.
Uninstalling Photoshop and then re-installing didn't work.
So I uninstalled the complete CS5 suite and hope that I got rid of everything before reinstalling the whole suite. I applied updates, installed plug-ins and it now works. What a pain. I am not very happy. I've never had to do this before and I would really like to know what turned the extension off so I don't have to go through this again. Now I am ready to personalize my short cut keys, etc.
Catherine.

Connected to internet but have gray screen and can't access web pages

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