Connected to internet but pages wont load!!! HELP!!!
Hey,
First time using this forum so Ill try my best to explain my situation.
I have a Blackbery curve 8520. Up till recently it worked perfectly however it has since failed to load websites even when connected to the internet. My BBM works perfectly however. I have re-registered, rebooted and made sure the Data services are on. I have contacted my network provider and they have said that it is a blackberry issue rathr thean a network one.
ANy help is greatly appreciated, I really dont want to listen to those automated messages on the helpline anymore.
Thanks
Solved!
Go to Solution.
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you will need to re-contact your mobile service provider for formal support...for, the last time, they fobbed you off...even if the problem is at RIM (btw...BB is a device, RIM is the company that makes BBs), your support channel still starts with your carrier...they have the power to escalate your case into RIM at no cost to the end user...there is no other path by which you can receive free formal support from RIM...indeed, these forums aren't even RIM support, but rather are user-to-user.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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