Connected to router but cannot get on the internet

Hi,
I have connected my sons laptop to home hub 3 and it is showing connected to router but when we try to connect toonternet we get error message,have tried connecting to lots of different web pages without any joy.
Laptop will connectto other wireless when we are not at home. Really not sure where we are going wrong.
Can anyone help?
Thanks

Couple of things to check:
1) Are you using the wireless passkey that is on the Homehub label to log on with?
2) It could be that your computer has IPv6 selected. Try disconnecting it as follows:
Select Start
In the search field type.ncpa.cpl and press enter.
In the new window right click on your wireless network connection and select properties
In “This connection uses the following items” section remove the tick beside Internet Protocol Version 6 (TCP/IPv6) then press OK
Left click on Internet Protocol IPv4, click properties . Check the options to obtain IP addres and DNS server address automatically.
Once done try and connect to internet.

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PING www.l.google.com (72.14.203.103) 56(84) bytes of data.
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~~~~~~~~~~~~~~~
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Let me start by mentioning that when I hit the 'reply' button to write this post, it took more than 6 min for the page to appear. During that time, the 'connected time' displayed to the right of the 'radar' icon slid in and out dozens of times (indicating a dropped connection). If you have the 'magic' broth, I'd be happy to drink it.
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Connected to router but cannot get on the internet

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