Connected to TC but Airport Utility can't see it

My TC arrived today and it is all setup. I just noticed that, even though I am connected to it wirelessly, when I run the Airport Utility, it says it cannot see any Airport.
Has anyone else seen this? Any suggestions?

I had the same issue and Tech Support helped me resolve it. First, they had me connect an Ethernet cable between my iMac and Time Capsule. Apparently, setup is especially sensitive to wireless interference. Then they had me turn off AirPort (click on the pie-shaped icon at the top right next to the time). I went through the setup process and established a new network. At the end of the setup, Time Capsule restarts and the flashing amber light turns solid green. Then I turned on AirPort and opened Time Machine and my Time Capsule was finally there. Then I disconnected the Ethernet cable and my wireless connection is now working. I hope this helps!
PS: Support recommended doing the very first backup via Ethernet because it's faster than wireless.

Similar Messages

Network works fine but Airport Utility can't see the Airport

If someone knows of an earlier discussion on this I'd be grateful for a pointer. My Airport Extreme network has been working fine, syncing with Apple TV, accessing the Internet, etc, but The AirPort Utility can't find it! I discovered this when I had trouble printing and started up the Utility to see if there was something I could do to fix it. The utility can't find it but the network is working fine. However I do need to connect a printer to it.
Any advise on what I can do?

iFelix wrote:
I know this may sound obvious and silly, but are you actually connected to your Airport wireless network and not a neighbouring network?
I thought of that myself and there are at least four networks around my house (three unprotected!) but no, I am connected to the AirPort network!
I'll try one other thing before I do a hard reset though. A week or two back I'd tried to connect an Airport Express manually by creating a WDS. Never got that to work and that may be a problem. I notice that if I do a soft reset the AirPort Extreme become visible in the Utility for a few minutes. I'll go th manual setup and see if I can't delete that WDS...

Airport Utility can't see Airport Express Device

I tried to print some documents and I received a message telling me the printer is not ready or may not exists, so I launch the Airport Utility to see what is going on and there is no Airport Express just my Time Capsule.
I already reset the airport express to factory settings and everything goes ok until the green light shows but the airport utility can't see it.
Any help will be appreciate
thanks
Dan
I already tried connecting the Airport Express to my computer with an ethernet cable

Connect an Ethernet cable between the wall jack and the WAN (circle of dots) port on the AirPort Express. Connect a second cable between the LAN (opposing arrows) port on the Express to your computer.
You should now be able to access the Express using the AirPort Utility to configure the Express as a WAP.

Airport Utility can't "see" base stations after Leopard 10.5.4

After upgrading to Leopard 10.5.4, Airport Utility can't "see" Airport Extreme UFO version and Airport Expresses. But the Expresses are glowing green, so I assume they're working. But if they can't be "seen" when scanned by Airport Utility, they can't be added as speaker options to iTunes.
Have unplugged and re-plugged in power to Airport Extreme and Expresses.
Oddly enough, at one point the sound through my eXpresses would kick in for five seconds and then disconnect for a minute, then play for five, then disconnect for a minute.
This same thing happened when I switched to Leopard.
Any solutions?

Well what do you know...after a week, it just magically decides to work, without even using Airport Utility.
Boy are these Airports touchy....and unreliable.
I still want to know: What makes these things drop in and out???

AirPort Utility can't see Extreme

Airport Utility can't see Extreme
I have reset the extreme, reboot the iMac, and while I have an internet connection, the AirPort Utility can the the extreme.
Light is flashing Amber.
AirPort Utility is 5.3.2

SoCal Web Developer wrote:
click on the AirPort icon (of your Mac) on the upper menu. See if the Extreme >> network shows up there. If so, log into that network...
SoCal Web Developer wrote:
So following your instructions I, disconnected everything, powered it up, and from the Airport icon I could see other wireless networks and join them.
Next I created a new network with the Extreme, and join that one.
I see nothing in his instructions about 'creating a new network'. Instead, I see the words: See if the *Extreme network* shows up there. If so, log into *that network*...
SoCal Web Developer wrote:
If that does not work, get an ethernet cable and connect the
Extreme to your computer.
SoCal Web Developer wrote:
I originally had it hard wired to the iMac and could not see it with AU.
Connect Mac to Ethernet LAN port on the AEBS. Make sure your Mac has IPv6 turned on (under System Preferences|Network|Advanced|TCPIP|Configure IPv6=Automatically). Open the Airport Utility.
If you still don't see the Airport, open a terminal windows and type:
mdns -B airport.tcp
If you get a response, look for something under the "instance name" column. Take that name and type (replacing the name you got above with 'thatname' below):
mdns -L thatname airport.tcp local.
and copy the result and post it here.
If you don't get a response from the first command, enter:
ifconfig
and copy the result and post it here.

Connected to Airport WiFi Net but Airport Utility does not "see" the AE(n)

Have both the Airport Extreme (g) and (n). Have no problems with the AE(g) which I am using now, but the AE(n) somehow does not appear in the "Airport Utility".
I see the new AE(n) in the Airport Finder selection tool and I connect to the AE(n) network WiFi. The connection is successful and I get all of the vertical black semi-circles showing connection. Then I open Airport Utility and attempt to scan to see the AE(n) and it does not appear.
I've tried to hard reset the AE(n) and configure using Ethernet. The AE(n), appears in Airport Utility when attached by Ethernet. Once configured. I disconnet the Ethernet cable and connect to the new WiFi network but the Amber light flashes, the AE(n) does not connect successfully to the DSL modem and my iMac (Core Duo) Airport Utility program fails to "see" the new base station. I am going nuts. Pls help.
I did read through other problems and the troubleshooting section and did not come accross this same problem.

Spent 75 minutes on the phone with Apple support. At the end of the day learned a few things.
1) Hold down control key to get additonal wireless config options including one which allows 802.11b/g only
2) Using "Other" as a network option in the Internet Connect application solves the problem that only "WPA" password is allowed while I have configured my AE to WEP. You need to type in the AE network name but you are allowed to choose the correct password schema
3) Using "Network Utility" and pinging 10.0.1.1 found out that I had 90% packet loss and that my new AE(n) is most likely defective and in need of replacement...
After all that am back to using my AE(g).

Airport Utility can't see the airport, nor are shares visible (Why is there no very extensive 'cookbook' on troubleshooting Airport Extremes?)

For quite a while my MBP (10.5.8) cannot see the Airport Extreme 802.11n (AE) (2nd ed) anymore when I start Airport Utility (AU) (v5.5.3). My solution was to lower security settings of the MBP to 'accept all incoming connections', knowing that this was not a nice solution. Normally I had selected 'acces for specific services and programs' (the lowest option - my AE differs in language). In the past I denied access for requests that regularly came from mDNSresponder (etc), as I could not easily find out how necessary they were. I am not sure whether Bonjour is running; I try to stick to TCP/IP (without Netbios); the same might be the case with other obscure network services...
Then I added another network drive (WD Mybooklive) that works based on shares. The installation program worked fine, I was able to set up the drive for Timemachine backups and -in the proces of upgrading to Snow leopard (I always stay one OS version behind)- my MP3 collection could be read from another drive that was connected to the AE.
I am not sure what exactly lead to the loss, but now I can not see the shares anymore in the finder. Unless I select 'connect to server' (Cmd-K) and fill in afp://ip-adres. I had some trouble with the MBP-drive and Disk Utily could not fix it in multi-user mode. Applejack-auto in single user mode finished after some repairs (catalog file and catalog hierarchy errors), but I doubt that causes the trouble.
In all cases, internetting and accessing the connected drive was no problem.
The funny thing is, my Mac Mini (10.5.8) however can see the AE with Airport Utility (different version) fine. Somehow I get the idea that the networkstack of my MBP has been messed up, but I don't know what it should be, nor how I could check it, or how to repair the stack. But maybe it is not the stack at all.
Right now, I've just reset the AE by holding the reset button for about 10 s. The name has returned to 'Base Station xx', which is visible in AU, but when I click on another button ('manual configuration' or 'continue'), first the message "Are you sure you want to connect to another wireless network?". Finally no connection appears and the error 'AU cannot find your Airport' shows up (while the Base Station is visible in the left column) - or does not show up when I refuse to switch to another network.
So, who can help me to reconnect to the Airport Extreme and/or repair the network stack?

WDS is a difficult setup for many users because it is so easy to make a mistake (while swearing that you are not).
Apple's instructions for WDS are here:
http://support.apple.com/kb/HT4262
I still think the instructions provided by Tesserax are the best available:
http://discussions.apple.com/thread.jspa?threadID=2422028&tstart=0
I can't add any more to this other than to say that long ago when I used WDS, I would swear that I had all the MAC addresses entered correctly, etc and would still have problems. So, I ask my wife to watch me and she immediately catches something like I entered a "l" (letter L) instead of a number "1", or a "O" (letter O) instead of a "0" (number zero).
Finally, there's always the possibility of device that is not holding settings...a defective device.
Hopefully, Tesserax will have some additional thoughts.

Airport Utility can't see all my devices after new cable modem

Everything worked fine until I got a new cable modem from Comcast—it's a Cisco DPC3000. Now after firing that up, I can get to the web on my Mac Pro but my LAN seems to be missing. Airport Utility can see the AEBS (Base Station) that's connected to the cable modem but it can't see a second AEBS that's in my wife's office (wired to the Base Station in Bridge mode), or an Airport Express that's hooked up to my music system, or a second Airport Express that's used to extend the WIFI to a second bedroom. All these things worked fine previously—I could see them all in Airport Utility and I could access all those devices.
Any ideas will be much appreciated—been dealing with this most of the day.
Thanks
Peter

Well what do you know...after a week, it just magically decides to work, without even using Airport Utility.
Boy are these Airports touchy....and unreliable.
I still want to know: What makes these things drop in and out???

Airport Utility can't see AEBS?

AEBS is working fine on a wireless XP laptop and ethernet connected pc.
MacBookPro can connect to internet fine when using the ethernet connection
but I've lost my wireless network and Airport Utility can't find my AEBS at all.
It started whilst i was using 7.1.1 and have upgraded to 7.2.1, reinstalled Airport Utility from disc and tried everything else I can think of but no joy
Any suggestions?
Thanks

It's fixed itself after the third reset, utility still couldn't find any network but went into system preferences/network and was able to find a network that way. Re-opened Utility and there it was.
Hope this might be helpful for someone else

Airport Utility can not see my 2 airport express.

It does see my airport extreme but it has stopped seeing the 2 express stations. I have had this set up for years and play iTunes to stereo systems in 2 different rooms in the house. But it just crashed and lost the connections to all three base stations. I have been able to reset the Airport Extreme but Airport utility now will not find the 2 Airport Express units that I have. These units are 802.11g capatible.

I have been able to reset the Airport Extreme but Airport utility now will not find the 2 Airport Express units that I have.
Suggest that you perform a Factory Default Reset on each AirPort Express (AX) and then reconfigure them to "join" the wireless network that is being provided by the AirPort Extreme.
Power down the AX for a moment
Hold in the reset button and keep holding the reset button in while you plug the AX back in to power
Release the reset button 8-10 seconds after you plug the AX in to power
Allow 40-45 seconds for the AX to restart back to a slow, blinking amber light
At this point, the AX is providing a wireless signal with a name like Apple Network xxxxxx. You must log on and connect to this network (no password is required) first, then open AirPort Utility, select the AX and click Continue to follow the guided setup.
You also have the option of configuring using Ethernet by temporarily connecting an Ethernet cable from your PC to the AirPort Express if you do not want to configure it using wireless.

Airport Utility can't see Time Capsule

Just purchased an almost new Time Capsule from a friend.
But Airport Utility cannot see the devise, therefore I cannot set it up.
Ideas, hints.. help anyone?

Hello Marta Santos. Welcome to the Apple Discussions!
When having difficulties accessing the Time Capsule (TC) thru the AirPort Utility, try the following, in order checking accessibility with the AirPort Utility after each step:
o Check the local connection. If you are trying to access the TC wirelessly, make sure that you are connected to its wireless network before running the AirPort Utility to administer it. If you are still unable to access it with the utility, temporarily connect your computer directly using an Ethernet cable to one of the TC's LAN (opposing arrows) ports.
o Power cycle the base station. Remove the power adapter's plug from the power outlet, and then, wait 15 seconds before plugging it back in.
o Perform a "hard" reset on the TC.

Wireless working, but Airport Utility can't find base station

I am having issues with Apple TV and iTunes that led to me investigating my new Airport Extreme base station (AEBS) as possible cause.
Oddly, I'm right next to the AEBS now and the wireless is working sweetly as I type. However, when I use the Airport Utility to access the base station, it can't find it - I can 'rescan' for all the hours but with no luck.
Any ideas what's going on here?

I've just encountered this problem for the first time. On my brand new MacBook Air (Leopard factory installed), I opened Airport Utility, entered Manual Setup, and restarted my Airport Extreme from the Base Station menu. It restarted, but once it was back up the Airport Utility could no longer find it, even though I was connected to the internet (and the Network preferences pane showed connection and a green light).
I have a MacBook (vintage 2007) that's still on Tiger -- I've never had any problem using Airport Utility from there, so I imagine I can still configure the base station from there. But I hope this issue is on Apple's radar so there'll be a Airport Utility update that fixes it.

AirPort Utility can't see either AEBS or AirPort Express using either comp.

I have an AirPort Extreme Base Station (AEBS) and an AirPort Express (APE). The dsl connects to the AEBS via ethernet (in the first slot), and the AEBS connects to the desktop via ethernet (in the second slot; it has no AirPort card). The PowerBook (PB) connects to the network via its AirPort card, and the APE is used to extend the network range.
All of this worked as of last night.
This morning when I woke the PB, it wouldn't connect to the network automatically. I tried to connect manually, but it wouldn't accept the password. (Maybe I'd forgotten, when's the last time I had to enter it?) I went to the desktop to set up the AEBS to reset the password. Both the AEBS and AirPort Express showed up on AirPort Utility (AU) on the desktop before doing so.
After resetting the password, neither showed up in AU. (I suppose it's not surprising that the APE wouldn't, but the AEBS is connected via ethernet, and the ethernet is working or I couldn't connect here as set up.) I get the message that AU can't detect any Apple wireless devices. I rescanned several times with no luck. And I have pressed the reset button on the AEBS to no avail.
I also can't see either the AEBS or the APE with the PB, which does have an AirPort card, as I mentioned.
Any help or advice would be appreciated.

Theirry, I had (among all the other things I'd done) already pushed the reset button for a little while, but that didn't work. So, not knowing what else to do, I pushed it and held it while I counted to ten three times, and that worked. Probably one could get away with less.
After that, I had to start over again with the AEBS on AU, but I gave it the same network name and the password I thought I remembered, and the APE rejoined it automatically.
I hope that helps.

AirPort Utility Can't See Extreme via Non-Apple Bridge

I have an Apple AirPort Extreme Base Station serving my network. Connected to the APExtreme I have a non-Apple brand wi-fi router that's in bridge mode so that a few devices in another room can still get wired network and the upstairs section of the house that's too far from the AirPort can get Wi-Fi via the non-Apple router's Wi-Fi.
It all works fine and speeds are fast. However, my MacBook Pro is one of the devices hooked up to the non-Apple via wired Ethernet. When I open the AirPort Utility it doesn't see the APEXtreme.
Is this as expected or should it still be able to find the AirPort through the Bridge? If the latter is true, what's keeping mine from seeing it? Any suggestions?

kpurcell wrote:
I have an Apple AirPort Extreme Base Station serving my network. Connected to the APExtreme I have a non-Apple brand wi-fi router that's in bridge mode so that a few devices in another room can still get wired network and the upstairs section of the house that's too far from the AirPort can get Wi-Fi via the non-Apple router's Wi-Fi.
You need to spell out the connection.. is this non-apple device connected by ethernet or is it a universal wireless repeater/bridge.
What is the make and model of the box that is acting as repeater.. also if 3rd party firmware tell us clearly what you are running.
In most wireless repeater, client bridge setups you have a big problem.. as all clients behind the repeater look like the same device to the main AE. It cannot tell what is who.. and is also likely to have bonjour issues.. which is essential for things like airport utility to work.
It all works fine and speeds are fast. However, my MacBook Pro is one of the devices hooked up to the non-Apple via wired Ethernet. When I open the AirPort Utility it doesn't see the APEXtreme.
Try a manual access. Find the IP of the AE.. from something that is plugged into it.. if normal default router mode it will show, 10.0.1.1
In airport utility have you
1. Changed over to ethernet.. nothing will show without doing this.. it always defaults to wireless. In an extremely odd way ethernet devices are shown under Other Wi-Fi Devices.. isn't that completely obvious!!
2. Ensure you have ipv6 set on ethernet to link-local only.
3. If nothing shows up do it even more manually and type in the address you already discovered.
No password is needed if defaults.. but also type in your access password if you changed it.
You should then get the full summary screen.

Airport Utility can't see Airport Express!

Running Snow Leopard. Just installed latest version of Airport Utility. I use a D-Link Wireless router which my Airport has no problem connecting to. My wireless printer has no problems connecting to the network. I've disabled all security on the router just in case. The AE is three feet away from the laptop and one room away from the wireless router.
I've plugged the AE directly into into the DSL modem, directly into the router, and then directly into the laptop. Each time the AE turns green. However, never does the Airport Utility see the AE. Everything is grayed out so I can't configure anything. I've done a hard reset, rebooted the router and modem. Rebooted my MacBook Pro. I just want to stream my music because my current router set up works just fine. I've spent about 4 hours on this so far tonight and after reading pages of support postings still can't solve the problem. Any ideas?
Message was edited by: krenkelt

Sadly yes. I've reset it twice but no luck. It's odd that it doesn't show up anywhere. Any reason that the Airport wouldn't recognize that the AE transmitting? If I plug it directly into the Macbook using a ethernet cable, it does see it then but no information, just recognizes there's something plugged into it

Connected to TC but Airport Utility can't see it

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