Connecting c309a to a wireless network, the printer does not find my mobile hotspot connection​.

I switched to a mobile hotspot w/verizon.  I had set up my computers (2) just fine the first time.  I had to exchange the hotspot. I was told by my computer to insert a flashdrive and transfer my network settings to the printer and other computer.  After inserting the flashdrive into my photosmart c309a printer, it flashed "turn off and on"  I did, then the printer had lost the network settings menu altogether!  I took it to bestbuy to be looked over and was told they were able to get my network menu back but it was still unable to register a wireless connection?? I'm not sure what to do now?

Sometimes DSL providers have more control over the router than the printer likes.  There is what I believe to be a similar situation here in the states with ATT 2Wire routers.  This is a cut and paste from instructions on how to fix that.  Try it and see if it works.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the device.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- In screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP.  You need to set an IP address outside the range that the router automatically sets (called the DHCP range).  If you know what that is, set an IP outside that range but no higher than 255 (the last number in the address).
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Use the router's IP address for the gateway and the first DNS (leave the second blank).
- Finally, plug in the phone line and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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