Connecting dual band netgear extender to dual band...

Hi,
I switched from my Netgear router to HomeHub 3 so I could get BT Sport.  I then added a Netgear wireless extender (3500) to push the signal into my garage (different electrical circuit so powerline adapters didn't work). 
The Netgear 3500 is dual band and it was working okay but when I spotted the Home Hub 4 (released by BT with some stealth) and that it was a dual band router I ordered and installed that instead of the 3.  Surely a dual band router with a dual band extender had to make sense?
Now here's the strange thing.  If I connect the extender to the router on 2.4 and on 5 then the extender only pushes out a signal on 2.4.  There is a very limited signal on 5 but sooooo slow that it registers as a fat zero on a speed test.
If I restrict the connection between the extender and the router to only 2.4 ghz then the extender pushes out 2.4 AND 5 and does so at a good speed.
So what's the problem?  I just feel there's something wrong when I can't connect on both signals and have both signals pushed out from the extender.  I feel I miight be missing something (like a better/faster signal!)
Any suggestions?
Max

Hi, Keith
Thanks for picking this up.
I guess that one definite option is for me to return my netgear extender (still within return period I think) and switch to the BT extender.
My reservation would be that I have had a terrible history with BT routers over the years and a very, very positive experience with Netgear.  I'd have stayed with Netgear if my old router would allow BT Sport (which it did not).
My preference would be to switch to a Netgear router that WILL allow me to receive BT Sport.
Meanwhile...be great to hear from someone who has the BT extender up and running.
Max

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