Connecting Itouch to Itunes
I am getting an error message when I try to load my new ITouch to my existing ITunes account - it says it is unable to sync because it can't located the "disc"
Any ideas how to fix this? I've downloaded ITunes 7.6 and restarted the computer. Also, if I delete ITunes from my system and reload it, will I lose all my music?
Thanks
Thanks already tried it and it won't work still. My iPad does the same when I try to connect? The only thing I haven't tried yet is to remove and reinstall iTunes. For fear of loosing my library?
Any suggestions?
Similar Messages
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HT1386 How to download music from ITouch to ITunes? It has stopped working.
When I first connected ITouch to ITunes it worked beautifully. Now it syncs the first three steps but does not add or delete music from either device. Any thoughts?
FYI - I have downloaded latest version of ITunes. I am running Windows 2007.Refresh my memory as to what is step 3?
Does it complete the sync or freeze?
What is Windows 2007? -
My itouch wont connect to my itunes account or the appstore even though i have wifi
My itouch wont connect to my itunes account or the appstore even though i have wifi. It wont connect game servers (ex. clash of clans) but it will connect to safari.
Can't connect to the iTunes Store
Try when connected to another network too. -
My screen had a black out and since then, my ipod touch is not getting started. it just shows ' connect ipod to itunes'. Even after doing that, my Itouch doesn't appear anywhere in Itunes. Help !! ??
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
my itouch battery got low. recharged from usb adaptor wall socket. when I connect to home desktop both itouch and itunes give alternating beep warnings. i've tried powering down multiple times
my itouch battery got low. recharged from usb adaptor wall socket. when I connect to home desktop both itouch and itunes give alternating beep warnings. i've tried powering down multiple times
-
I have just bought the new i touch and synced my songs from my itunes to the itouch. However, the songs appear on my ipod when it is connected to the itunes but aren't actually on my ipod.
What should I do?
ThanksHi Hirra,
Thanks for visiting Apple Support Communities.
If you've synced your iPod touch with iTunes, but the music doesn't appear on the device, you may want to try setting up syncing in iTunes again by following the steps in the right article below. If you're syncing music, try un-checking and then re-checking the "Sync music" checkbox in iTunes.
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12113
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
Best,
Jeremy -
Not connected to internet, iTunes does not recognize iPhone
I have the most recent version of iTunes. When I am not connected to the internet, I can not get iTunes to recognize either my iPhone or iTouch. When I plug my iphone in to iTunes, nothing. When I plug my kids iTouch into iTunes, nothing.
When I am connceted to the internet, iTunes recognizes the devices without issue.
Any thoughts or suggests would be greatly appreciated.try deleting these preference files
•C:\Documents and Settings\Your Username Here\Application Data\Apple Computer\iTunes
•C:\Documents and Settings\Your Username Here\Local Settings\Application Data\Apple Computer\iTunes
•C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info -
My Laptop was stolen. On the Itunes, I had many songs saved from other sources, that are currently on my Itouch. Itunes wants me to Erase to sync, and I dont want to erase. I have no access to those songs anymore. Is there a way to sync my Touch with my New laptop withoit erasing my I touch?
Syncing to a new iTunes library or computer will erase your iPod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your device for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device -
Ipod is frozen and can't do anything. not even when i connect it to itunes
hello im having trouble with my Itouch, when i turn it on it says "Ipod is disabled, please connect to Itunes", but when i do connect it to Itunes it says it can't read it because the Ipod is locked with a passcode, but i cant unlock because its frozen
Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen -
Cant see itouch by itunes when in recovery mode
can not see itouch by itunes while in recovery mode
Did you do anything to the computer since it last appeared in iTunes when you connected the iPod?
See:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
you can also try placing the iPod in DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My ipod touch stuck at the connecting to the itune mode
my friend helped me jailbreak my ipod touch, and it dosn't work, i can't open cydia, than i was trying to remve the cydia by reseting my ipodtouch 3rd few hours ago but when i plug it in itune, it reject my device many times. so that when i try to reset the whole things on itouch, but it did't work out, it is now stucking on the connecting to the itune mode(with the picture og itune, a white cord and arrow), i did try to connect to the itune but nothing happen
what should i do now?!, will the apple specialist take it and help me fix it?????Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Syncing iTouch with iTunes risks...
I have an iTouch and it has previously been synced directly to my iTunes.
My iTunes recently was completely cleared and I lost all of my songs. I am keeping all the music I have on my iTouch and would like to keep it that way.
If I sync my iTouch to my iTunes will it delete all of the songs on my iTouch also?
And is there a way to move songs onto the iTouch without syncing it?The Touch is not like other iPods when in auto-sync mode. With the Touch you have to initiate an auto-sync, but a Classic iPod in auto-sync mode will attempt to auto-sync as soon as you connect it to iTunes.
So, you can safely connect your Touch to iTunes, *just don't press the Sync button or you'll wipe out its contents!* When you plug your Touch in, the very first thing you need to do is change to "Manually manage music and video". That option is on the summary page, below the picture of your Touch in iTunes. Select that option, then click the "Apply" button at the bottom-right of your screen.
In manual mode iTunes will never delete things on the Touch that are not in your library, and instead of synchronizing with your library you manually drag items over to the Touch to load them. Some people like manual mode better since it prevents things from being deleted, but the downside is that you lose the bi-directional communication between the Touch and iTunes. So, things like ratings and playcounts from the Touch do not update the iTunes library. But since your library is empty right now, that does not apply.
I highly recommend that you recover your songs from your Touch and put back on your computer. Never rely on an iPod to hold the only copy of your music! It is far too easy to lose the music if the Touch has a technical problem, or is lost/stolen. There are many 3rd party applications that you can use to extract your media from your Touch -- iTunes will only extract those items you purchased from iTunes, not CDs you ripped or songs from other sources. Once you successfully recover your music from your Touch and get your library into shape, then you can return to auto-sync. Just make sure you set up a backup routine for you computer in case an error like this happens again. -
Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe). After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime. After a restart, i opened itunes again, and got the same result. That led me to believe that iTunes was NOT being blocked by another program on my machine. I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work. Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not). I then tried to let iTunes update itself using the automated update function. It tried to update itself to the most current version, then 10.6. Again, iTunes was unable to connect to the iTunes store. I HAVE tried disabling the anti-virus software (AVG), but that made no difference.
I have since gone back and reinstalled iTunes 9. Here's the catch though. When I reinstalled using version 9, I had to redo all my library files. I'm about 1/2 way through my CD's, and now have a substantial library file going. The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9. However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file. At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
Here are my questions:
1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact?
2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install? I would really like to get all the benfits of the newer versions.
3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support. I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right? The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
Any help or ideas would be greatly appreciated,
-BrianMany thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Cannot connect to the itunes store
Hi I recently got my computer back from a repair and upon trying to login to the itunes store there was a connection error. It says that a secure link to the itunes store was unsuccesful.
Microsoft Windows Vista Home Edition (Build 6000)
Micro-Star International To Be Filled By O.E.M.
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number DEEBFCAA48494B8C
Current user is not an administrator.
The current local date and time is 2009-03-24 19:09:15.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8600M GT
** External Plug-ins Information **
Plug-in Name: Currently Playing Plugin (NOT a visualization!)
Plug-in Loaded: Yes
Plug-in Version: 0.8
Plug-in File Version: Unknown
Plug-in Path: C:\Program Files\iTunes\Plug-ins\currentlyplaying.dll
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {DD5FD3AA-9880-4BA9-B792-82081AEC9730}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.2.27
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Tue Mar 24 18:49:04 2009
Lease Expires: Tue Mar 24 18:49:03 2009
DNS Servers: 192.168.2.1
192.168.2.1
68.105.28.12
68.105.29.12
68.105.28.11
Adapter Name: {AEDD77B6-A9E0-4E46-9FA2-8FB4BFF6A3C7}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 172.30.1.207:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-06 20:40:09.Check your internet settings.
Control Panel – Internet Options – *Advanced Tab*
Check SSL 3.0 and TLS 1.0
Uncheck “Check for server certificate revocation (requires restart)”
Click Apply
*Connections Tab*
Click on LAN settings
Check "Automatically detect settings"
Click okay
If that doesn't help, run the diagnostics from the help menu and post the results. -
ITunes could not connect to the iTunes Store "Error Message"
I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
Can anybody help out their?
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 ED842AA-ABA M7250N
iTunes 7.6.2.9
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 425XXXXXXXXXXXXX
Current user is an administrator.
The current local date and time is 2008-07-06 01:07:54.
iTunes is not running in safe mode.
Video Display Information
RADEON X300 Series
RADEON X300 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: XXXXXXXXXXXX
Subnet Mask: XXXXXXXXXXXX
Default Gateway: XXXXXXXXXX
DHCP Enabled: Yes
DHCP Server: XXXXXXXXXX
Lease Obtained: Sun Jul 06 01:02:58 2008
Lease Expires: Sun Jul 06 02:02:58 2008
DNS Servers: 66.51.205.100
66.51.205.100
66.51.206.100
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.3),
E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 39:58 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:18:00
Track 3, start time 07:16:25
Track 4, start time 11:23:70
Track 5, start time 15:23:17
Track 6, start time 20:15:17
Track 7, start time 23:04:67
Track 8, start time 26:10:40
Track 9, start time 28:59:05
Track 10, start time 31:31:42
Track 11, start time 33:32:32
Track 12, start time 37:03:57
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 10 16 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 8K645xxxV9R
Bus Speed: 61440I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College
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