Connecting laptop to HP Officejet 8500

Hello,
I am trying to connect to the HP Officejet Pro 8500 a909a series through my laptop. I found it on my laptop and it says connected but something else is trying to print, removed and tried again with no luck, is there a wireless switch or is it a wireless printer? Help am wanting to print from laptop

Hi @dani0593 ,
I see that you are having issues setting up the printer on the Laptop. I would like to help.
The HP Officejet Pro 8500 All-in-One Printer - A909a, can be setup by a USB connection or Ethernet connection from the printer to the router.
Did you download and install the latest drivers for the printer? HP Officejet Pro 8500 All-in-One Printer - A909a Drivers.
Select your operating system, click next and click on the software to download and install.
How is the printer connected right now?
If you are already connected by a USB cable, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Similar Messages

Cannot connect my Officejet 8500 a909a to my HP Pavilion dv7 Windows 7 64-bit

I have never been able to setup my Officejet 8500 A909a printer using my HP Pavilion dv7 Windows 7 Home Premiun notebook PC. After enumerable attempts I gave up and just used a thumb drive to transfer my printing from my notebook to my old tower PC and printed it from there. Well, my tower died and I really need to be able to print and scan from my notebook. I installed/uninstalled/reinstalled the latest printer driver with no liuck. I have also tried using the HP Print and Scan Doctor. It tells me I don't have all the needed software but when I click on Install, it fails too. Any suggestions?

Hello there! Welcome to the forums @michaeldq
I read your post about the issues you've had with installing your Officejet 8500 A909a printer on your Windows 7 system. I understand it fails however, could you send me a screen shot or more information about the failure? You may see a Fatal Error message and a code when you look at the error logs.
In the meantime, you can try a Clean Boot, restart the PC, temporarily disable any Firewalls and/or Anti-Virus' you have running.
Try running the installation again. Go back into the Clean Boot options to enable the start up programs again.
Please keep me posted on the results and info!
Thank you
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OfficeJet 8500 Printer attached to Windows XP system via USB prints partial pages

I have an OfficeJet 8500 printer stationed at the desk of one of my users and is attached to her Windows XP system with a USB cable. The printer has started to print partial pages and will not complete a full page of text or images, color or black and white.
I have attempted to reset the printer by removing power from the printer via the power cord, and holding # and 6 while turning the printer on (after reconnecting the power cord, of course). The alignment process took place after this procedure, but it has not resolved the issue.
I have not yet upgraded the firmware from what was installed at the factory.
What might I do? What am I missing? Do I need to upgrade the installed driver on the system? Is the printer able to be salvaged? It doesn't appear to be hardware, as the portions which print are perfect; I just don't get the entire page.
Thanks in advance,
Rob

The USB to parrallel cable will work just find if you don't mind plugging in the laptop to the printer when required. If you want to modify Win XP to be able to print to an AppleTalk printer follow the instructions below.
"To install AppleTalk protocol to Windows XP
Required files: (Get them from any system running Windows 2000 Professional or Server)
netatlk.inf, sfmatalk.sys, sfmmon.dll, sfmatmsg.dll, sfmwshat.dll, sfmpsprt.dll
If they can not be found you need to unhide hidden and system files.
Copy the files to their respective places:
C:WINDOWS(WINNT)\INF\netatlk.inf
C:WINDOWS(WINNT)\SYSTEM32\DRIVERS\sfmatalk.sys
C:WINDOWS(WINNT)\SYSTEM32\sfmatmsg.dll
C:WINDOWS(WINNT)\SYSTEM32\sfmmon.dll
C:WINDOWS(WINNT)\SYSTEM32\sfmwshat.dll
C:WINDOWS(WINNT)\SYSTEM32\SPOOL\PRTPROCS\W32X86\sfmpsprt.dll
AppleTalk Protocol should now be available under the list of Protocols you can add in Network Connections - Local Area Connections Properties
This is only good using AppleTalk printers attached to the network. The AppleTalk printer will show up, if it's turned on, under Add Printer-Local printer attached to this computer - create a new port - AppleTalk Printing devices.
For more info see: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/s agadd_appletalkport.mspx (you do not need to capture the port for the printer to work)
If you can not get access to these files, make your email address visable in your user profile and I will send them to you."

Print queue shows 24mb when pdf file is only 1mb. print hangs. jpeg prints normally. officejet 8500

Officejet 8500, Win SP ser 3. Wireless Network - Direct connection to Belkin ADSL Modem/Router
Previously worked normally.
Print PDF or some other documents. Print queue shows document size spooling 24 or more Mb when file is only 1 Mb.
Print takes a long time to come through.
Print JPEG - normal spooling and printing.
Have reinstalled all software and cleared printer by unplugging all cables.
This question was solved.
View Solution.

Hi,
That's very normal. Depending on many things, machine (laptop/PC) has to send many "commands" down to the printer therefore the file is getting huge.
Regards,
BH
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New OfficeJet 8500 [A909g] crashes router on wireless

Have a new OfficeJet 8500 [A909g]. Whenever I attempt to connect it to the Time Warner provided gateway [SMC modem/router] it causes the gateway to reset, knocking all my devices off the network. I know it is the printer because whenever it has the wireless radio off the network is perfect [it was also not an issue before the printer]. It cannot be a software issue, since I don't even get to the point of installing the software before the network crashes.
Is this a typical issue with these printers? I may try a new router, but I don't know any reason a printer would cause a router to reboot.

Call tech support and get a level 3 or 4. I had a similar problem with my 8500 pro wireless and 2wire 1800hg (ATT DSL router/modem). Printer came Friday from Cost Central, took it out of the box, atually read the instructions, and did the wireless wizard on the printer. Entered my router/modem's 10 number WEP and the thing became possessed. Told me to turn it off then on, then gave me "Improper Shutdown" error. Over and over. Did partial resets, partial full resets. You name it. Was about to throw the thing out the window. So I turned off the radio and hooked up via USB. No issues. But I wanted wireless.
Called HP support and the first few calls were a bit rough (I love how you become connected to a rep and all you hear is typing for five minutes), but finally got a level 3 or 4, and they were sharp. He accessed my computer via HP's Live Help, and re-configured my router. Thank god every pic on my hard drive is G rated! I think they enabled DHCP on the router, then reduced the range of allowable IPs for my network, from 144 to 25. Then I was told to enter the printer's IP (I chose from one of the IPs in the range), and Subnet address. This was done on the printer under Network/Advanced settings. The tech guy was chatting with his supervisor during the process, it was a clinic in how to get a solution. Finally, he installed the drivers and the thing started working wirelessly. Then I installed on my laptop and it's a miracle. I had visions of sending it back to HP and getting a refurb. Unfortunately, I bought online to get a better price, so had to deal with HP for returns.
I told the tech guy that this model just hit the shelves at Best Buy (it's been at Office Depot for almost a month), so folks with older routers will problably have similar issues.

Installation big problem with Officejet 8500

My problem is the following:
I have a LAN on which are connected 2 PC's with XP, 1 PC with Vista and one with Windows 2000. I want to install a printer on the router using TCP/IP and cable.
The installation of the Officejet 8500 was without problem on the XT machines.
It went well on the Vista machine. Then it lost the printer. I had to go back to the pre-installation stage and do it again. Now it seems OK.
The problem is on Windows 2000. The installation process goes up to the point where the printer is found and the IP address and printer ID correct.
Then the sofware tries to configure the printer and it fails (the printer configuration has failed). I have tried again a lot of time without success.
The only way out is to proceed with installation and try to establish the connection to the printer later. I tried it also, without success.
The contacted HP support seems to be lost with the problem.
Can somebody help me?
Many thanks,

When you say that after half an hour it told you that you "could not" do you mean that the install process never began (no "installing..." progress bar) or that it did start but subsequently quit, reporting failure?
If the first, try booting from your G4's Tiger install disk & running its copy of Disk Utility -- don't do an install but instead choose that application from the "Utilities" menu of the installer application. Perform both the disk repair (first) & then permissions repair. Quit Disk Utility, choose the Startup Disk utility (from the same menu), select your G4's drive & restart.
If the second, your Tiger OS has been compromised with some (but not all) the Leopard components, which is why startup hangs. For this, start off as above but just run the disk repair from the Tiger installer disk, then perform an Archive & Install from its installer. This should restore the Tiger OS to a functional state, but you will have to reapply any OS 10.4 updates released after the release date of the Tiger installer disk. A good way to save time with that is by downloading the latest combo updater (10.4.11) & applying it.
In either case, it is a good idea to backup your home folder(s) from your G4 to prevent data loss should anything go wrong. Target disk mode, as already described, is a good way to access the G4's contents even if you can't boot it into an OS.

Printer Control iPad app can't find OfficeJet 8500 909g even though HP ePrint can

The HP Printer Control app for iPad can't find the HP OfficeJet 8500 909g. The printer is properly connected to the wireless network and was found easily by the HP ePrint iPad app (and by my computer's utility and scan apps). But when that ePrint app suggested I use the Printer Control to do mobile scanning, the PC app still couldn't find the printer.

Hi,
This is an expected behavior as only ePrint enabled devices are supported by the HP PRinter Control app, the specific model is not supported as you may listed below within the full chart of any supported products for the different mobile apps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en&product=3752459#N26...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Officejet 8500 Flashing Firmware

I have just updated the firmware using a direct USB connection, I could not get it to work via a wired network. The printed test page shows the firmware to still be the old DLM1FN1006BR version, even though the install completed. Any thoughts anyone? The self test page shows the correct printer at the top Offiecjet pro 8500 A909g Series, Win 7 shows a 2nd printer now in the control panel,, HP734BEC ( HP Officejet Pro 8500 A909g ).
I am dong this because the Show HP Solution Center icon does not open the center, I get an error that the software installation did not complete. The printer is and has always worked fine, but if I do not close that Solution Center icon on the taskbar, in Win 7 64 bit, it crashes windows. This is the only problem I have with this machine.
Thanks for any help.
Albie

Hello Wawa,
Welcome to the HP Forums!
I understand you're receiving a couple of issues with the Officejet 8500 A909G. I will do my best to assist you! If the firmware said it was successful, then the firmware version should of changed. You can try resetting the printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord from the back of the printer. Try printing another test page to verify if this made a difference.
Since you're receiving a message from Solution Center stating the software installation is not complete, then follow this thread from @SuperMario1 on: "HP solution center cannot run because your device installation is not complete".
Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Officejet 8500 no showing all images on SD card

i am using an officejet 8500. it is not showing all the images which are present on my sd card. all the images were taken with a digital camera. some of them show up using my laptop which is networked into the printer. it is fine if i plug the sd card into a different netbook to view the images.

Nevermind, I just spoke with my wife who imported the pictures last night just from that event. She did not delete them after importing either. I guess next time this happens I will uncheck the box that says "Do not import duplicates" to troubleshoot.

OfficeJet 8500-A910 unable to establish two-way communication with the device

I have an HP OfficeJet 8500 A910 installed a couple months ago. On first install the HP software could communicate with it from two computers--one XP and one Win7. Now I can scan to the locations I setup before and print from both computers, but when I try to run the HP software that was installed and working on either computer, I get "...unable to establish two-way communication with the device". I have tried all the troubleshooting and downloaded the diagnostic tool. I have disabled both the Norton and Windows Firewalls.
Any suggestions would be appreciated.

I have a similar problem. Brand new HP Officejet Pro 8500A Plus, wire-connected to router.
I am unable to print/scan/fax on my Windows XP when Symantec Endpoint Protection is turned on. I have to disable it to be able to print/scan/fax.
I can do all capabilities with my Win7 computers. This seems to be a Win XP related problem.
I have checked for HP PML service...not listed. I show HP Port Resolver and HP Status Server and PML Driver HPZ12 started.
Doesn't bode well for keeping Viruses and other malware at bay. Any suggestions?

Printing on HP OfficeJet 8500 Wireless

I want to print on my HP OfficeJet 8500 Wireless printer from an ipad2. I just took the latest upgrade for my printer from HP. My ipad2 will not find my printer on our wireless sytem. Ihave Blue Tooth activated onmy ipad. When I try to print from my ipad, I press "Select Printer" and it ends up not finding any available printers wirelessly. I have wireless conectivity with my laptop so I know wireless is working.
I spent a long time on the phone with ipad support. They told me that my printer seems to be compatible and that my printer should show up so it can be paired with the computer.
So my questions are, does the HP OfficeJet 8500 have Blue Tooth? Is my printer really compatible with an ipad2?
Any suggestions?
Thank you.
David

Hi,
Firstly please check to see if your printer in the list:
http://support.apple.com/kb/ht4356
If YES, you can use this to fix/setup:
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as
http://itunes.apple.com/au/app/hp-eprint/id299531647?mt=8
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Officejet 8500 wireless A909g all-in-one printer

Just some information for those who have HP Officejet 8500 wireless A909g all-in-one printer. I purchased one in June, 2010. The yellow cartridge was empty as of Dec. 20, so I replaced it with a brand new genuine HP yellow cartridge. The result was a sort of dull, dirty-looking yellow mustard color. I called HP tech support, and was advised to remove and clean all the ink cartridges and printheads, replace them in the printer, and print a document. The problem was not corrected.
I was then asked to remove the printheads and replace them with the new HP printheads that I had purchased after buying the printer, for backup. This corrected the problem 100%. Since this happened before the expiration dates for the printheads, HP is shipping me, at no charge, brand new printheads. I commented that I've used HP color printers for 12 yrs., & never had to replace printheads within a 6-month period. I was advised that this seems to be a problem with all of the 8500 models. The tech support was excellent, and very courteously supplied by a very experienced technician.

I, too have used HP printers only for 12 years and had nothing but the best in tech sppt. Thinking along those lines, I purchased an HP laptop. Worst experience of my life!!! There is nothing in the way of cust. svc even tho the warranty is 4 yrs. Don't know if I will continue to purchase HP printers, but most certainly will NOT ever purchase another laptop. May leave HP altogether after my last experience. I had an issue with the MB. Notified them and they wanted me to send it back. I could but only if I were allowed to remove the harddrive and RAM because I have approximately 47 clients' ledgers on my system. Was told that would void my warranty and also was told I could NOT take it to a local HP facility. Was never told why. I'm an IT graduate with certs in many areas. Was told I could not repair it myself. Still cannot understand that. Purchased an Acer and have had no issues so far. I'm still very bitter and probably will not get over it. I had a local business that I consult with ask me what products (printers, laptops and servers) I would recommend. They were looking at quite a few HP devices. I had to advise against those because of my experience and explained that to my client. That may have cost HP between 15 and $20,000. They should be very careful how they treat their customers. It could come back to bite them as it did with the client I spoke with. Just because a customer is just 1 person with a very small footprint, doesn't mean you can treat them this way.

Officejet 8500 A909g unable to print, broken pipe

I have an officejet 8500, A909g connected wirelessly to a Mac desktop computer. Suddenly, my printer has stopped printing, and says: "unable to print, broken pipe." What does this mean? What can I do? There is no paper jam and the cartridges are fine.

Hi @joelile,
Welcome to the HP Forums!
I understand that your HP Officejet 8500a is unable to print red. I am sorry to hear this, but happy to help!
Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al....
If the guide does not resolve your issue, please see this post, Re: black ink not working, by @Bob_Headrick.
Hope this helps you to print in red again, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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OfficeJet 8500 Pro A910 display freezed on "Printing in progress"

Hi,
I've a problem with my OfficeJet 8500 Pro A910. When I send a file to print the print queue on PC shows "Print error" and on the printer display appears "Printing in progress" but nothing is printed. At this point I must switch off the printer, wait some seconds, switch on the printer and send again the file to the printer, so the file is finally printed.
The printer is plugged by wired network and I've the same error on Windows 8 and Windows 7 PC. Why?

Hello and thank you for your update.
In my honest opinion and from my experience working in this field, it could be anything at this point. Your printer may be having an issue where the screen is freezing when you send a command to the printer.
You want to try everything before you determine it's your printer that is at fault.
Make sure you have this printer plugged into a direct wall, not a surge protector?
Have you tried to uninstall and reinstall your software? (To make sure that's not a possible cause)
How long have you been experiencing this issue for?
Also, try a hard reset. Click here to perform this step.
Let me know your troubleshooting steps and I will continue to assist you further.
I worked on behalf of HP.

Why is my computer telling me to turn ON my HP officejet 8500 all in one? It's ON!

My HP officejet 8500 all in one printer is powered on. The fax and copier are working but when I try to print my computer (windows 7 pro 32bit) tells me to power on my printer. I had trouble with my DSL internet server yesterday and installed a new modem w/ router from at&t and my printer runs through a netgear prosafe port switch. I had to reboot everything to get the internet up on my PC. the printer worked fine before the internet and hardware trouble. I have tried wiring it directly to the PC with the USB cable and it gives the same error. I have rebooedt, unplugged computer and printer over and over.

Turn the printer off. Hold # and 6 keys while and a bit after turning it back on. This will reset the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Connecting laptop to HP Officejet 8500

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