Connecting my black berry to device software

so i have downloaded the black berry software and am currently trying to update my devices software but my blackberry is not connecting to the computer. it said my bb might need to be charged but the battery is atleast 25% charged and i have tried a different usb cord any idea what im doing wrong? the error i have recieved is jvm error 513

Hiya!
 I believe what you would need to look at is here.
Hope that helps!
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