Connecting Playbook to Desktop software

Hi all,
I am trying to connect my Playbook to the pc but I always get an error message, I used the update option which shows when I connect but I lost all my files for nothing, same problem occured again, now I am updating to the latest version relased before few hours but I am not sure if this works. any ideas or any one faced the same?
knowing that I use the same pc software, and same USB cable to connect my torch 9810 and it works fine.
thanks,
Faisal

Hello FaisalS,
Welcome to the BlackBerry Support Community.
The following article should help you with connecting your BlackBerry® PlayBook™ tablet to you computer using the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
We hope this helps.
Thank you.
-FB
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Similar Messages

Connecting playbook to desktop using Windows XP

I get the idea that no one has ever connected desktop to playbook using windows xp as the platform.
Am I correct ?
Is my best option to just dump desktop in a bin and try to connect playbook directly to the usb ???
Comms works fine for back up but I guess its something windows xp does to drivers - similar to the problem with windows 7.
Does playbook interface with ANY windows platform ?????

Hello FaisalS,
Welcome to the BlackBerry Support Community.
The following article should help you with connecting your BlackBerry® PlayBook™ tablet to you computer using the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
We hope this helps.
Thank you.
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Catch-22'd, can't connect PlayBook to desktop because I can't upgrade the OS because I can't connect it to desktop.

Hi. So, bit of a story here, but my blackberry is officially "Property of Research in Motion", and it arrived as… a PlayBook in a padded manialla envelope, and nothing else. I started it up, reset the system because I didn't know the password, and now I'm at the problem where it asks me to agree to something in the setup, but it won't tell me what and won't let me advance or retry.
This video is an example of the problem I'm having, only with more options in the menu near the end. My menu has no options. http://www.youtube.com/watch?v=3NpMA6YsBAM
So, according to my research, the solution to this is to download the latest desktop manager and use it to upgrade the PlayBook OS so the bug stops happening.
So, when I attach the PlayBook to my computer it makes the little USB-plugged-in noise, pops up the Blackberry Manager thing. However, it just says 'connect a device' on a grey background. I've waited, and the message doesn't go away. (I'm using Windows XP sp3 here, btw, and I downloaded the manager today, version 610_b038.) So, I tried another cable, because that's what might be wrong. One shopping trip later, we know it's not the cable.
Looking up the solution to the manager not recognising the PlayBook, I find that I need to turn WiFi off, restart the tablet, and then it's all good. Well, that'd be nice, but since I'm in 'setup' mode I can't seem to do that. When I turn the wifi off (disconnect button) and restart, when the tablet turns back on it reconnects the wifi.
So, I need to upgrade the tablet software to be able to complete the setup process on it. I need to have completed the setup process in order to upgrade the software.
What do I do?

isnt there a go bak button to get to wifi setup again?
also have you rebootedyour WiFi router? I had to do this at my house for an upgrade as the Routers DHCP server got confused and after reboot it worked fine.
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Urgent Help, Got code error 102, can't connect with BB Desktop software

I have the message on the screen error 102 reload software and go to BB website plus /102.
I have followed the instructions but it was mainly asking to verify software latest update. Can't do nothing if my 9810 can't be seen when connected to my home computer with BB desktop manager
To reload the sofware in my phone, I should first, get a cenection between PC and phone I guess, and download from RIM or BB website.
Is anybody here has experimented same error code 102 and remember how it was solved..
Thanks and hope a fast reply, it's so nice weather outside...
Solved!
Go to Solution.

Hi qcsolo-2876
Welcome to the Community
Please follow the Knowledge Base Article to Resolve your Problem.
KB10068 : " JVM 102 " error is generated on the BlackBerry Smartphone.
Try and I hope it will resolve your problem.
Prince
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"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software"

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software" please help.

Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bold connects to computer but not Desktop software

Starting this morning, my Bold 9650 will not connect to my Desktop software (version 6.1.0.35). It does connect to my computer as it will charge.

Hi golson22b and welcome to the BlackBerry Support Community Forums!
What appears on your BlackBerry® Desktop Software when you connect your BlackBerry® smartphone? Have you recently performed a battery pull? If not, try doing so then connecting again.
Let me know what happens.
Thanks
-CptS
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Trouble connecting playbook to windows PC when using AVG Internet Security and USB cable ?

I have spent ages trying to get my PC (windows 7 64bit ) to talk to the Playbook. I found the following:
Windows device manager sees the playbook and will let me back up and restore but not to see the files on the Playbook. Desktop software says problem with connection. On the "computer" window it shows drives but not the Playbook. Only hard drive and DVD drives. Looks like AVG is blocking the USB and as yet they have not come up with a solution and latest software wont let you manually configure the firewall other than allow and block (previous versions allowed you to config inbound and outbound rules)
Elsewhere on the forums a solution was provided but it meant leaving the firewall set to "off" or "allow all" which really is a waste of time having a firewall at all.
Please try this and see if it resolves your problems, It sorted it for me !
Remove AVG Internet Security 2014
Load AVG antivirus 2014 ( freeware) so now you are OK for antivirus protection
Load Microsoft Security Essentials (freeware) so now you are OK for firewall protection
Playbook now talks and can be configured, also the contents of the playbook drive can be seen alongside your PC drives and DVD drives in the "computer" window of your PC The playbook drive has now been allowed to be mounted where as it was blocked before
I know how frustrating this can be I have spent ages on it ..so give it a try

The USB-parallel cable needs a driver that supports Windows 7 x64 in addition to the driver the printer needs. Additionally make sure the port settings are correct, usually the port will be something like USB001: or USB002: for the USB-parallel port. Some cables may provide a virtual LPT port such as LPT3:. Check the documentation for your unit for details.
The posts here list models of USB-parallel ports folks here have had success with in Windows 7.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Unable to update to OS 6.0 Bundle 2647 either wirelessly or via Desktop Software for Mac

I have a BB Torch 9800 and I've tried all I know to update the system software on my BB wirelessly but it gives me the message "Update cannot continue, Update using BB Desktop Manager on your computer". So I plugged my BB in but it doesn't give me a prompt or anything to update and I'm not sure what's wron. Help please!

Hello azureJTR,
I'm not sure if you have solved your issue yet or not...
To update your BlackBerry's operating system on a Mac is a simple procedure but you can only upgrade to the level that your wireless carrier has released to. I see you're using Bell and they are usually quick to update their offerings.
Follow this guide item:
http://docs.blackberry.com/en/smartphone_users/deliverables/32688/Update_device_applications_2.0_Mac...
New available versions of the BlackBerry's OS are shown when you click the "Show Other Versions" button. (Your BlackBerry needs to be connected for the Desktop software to know both what applications you have installed and the Operating System).
If a newer version than the one you currently have loaded is available in that menu, then do a backup then highlight the item then follow the onscreen commands.
Tom

Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
Go to Solution.

Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
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Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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Playbook won't connect with blackberry desktop.

since last week I have been having problem with connecting my playbook with my pc.
I have google regarding this problem but it all seem that non of my search had same problem as mine. so here the problem i'm getting.
when i connect to my pc i get pop up from blackberry device manager saying that playbook is connected and my blackberry desktop run (have auto run option on) while connecting to playbook it give me error saying "If the device is rebooting or has a dead battery. click retry to attempt to recconect once the device reboots. if clicking retry doesn't connect the device, or the device isn't rebooting with a charged battery. you might need to update your blackberry table os to correct the problem." with 3 option of retry, update and cancel.
I tried both retry and update but it don't fix anything i'm keep getting same error.
now when i searched on google they said it might be mine usb cable but i'm very sure its not since blackberry device manager can see the playbook, and blackberry desktop can update the playbook.
just to give more info here is setting I use on my playbook.
under security
password enable (this was enable even before i had this problem)
development mode enable
under storage & sharing
usb connections: automatically detect
File Sharing On
Wi-Fi sharing On
Password Protect Off
that the only setting i have set it up on my playbook.
playbook os. 2.0.1.358
blackberry desktop version. 7.1.0.32
blackberry device manager. 6.0.0.48
Windows 7 Professional 64bit

Hey Kennycc,
Welcome to the BlackBerry® Support Community Forums.
Please have a look at the following article that covers possible causes why the BlackBerry® Desktop software does not detect the BlackBerry® PlayBook:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook
http://btsc.webapps.blackberry.com/btsc/KB27424
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

SOLVED: BB Desktop software crashes when device is connected

I had been having a problem where my desktop software crashed whenever I plugged in my Bold 9700 and I figured out a solution so I thought I would share it. FYI I'm using Blackberry Desktop Software v6.0.0.43 on Windows XP SP3.
I found there is a logfile at C:\Documents and Settings\<USERNAME>\Application Data\Rim.Desktop.Exception.log and the last entry was:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:38:44.087]
09:39:37.215|FATAL|25|Exception|0|Fatal Error
System.UnauthorizedAccessException: Access to the path 'E:\BlackBerry\system\Media Sync\bbMusicSync.settings.$$' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path, Boolean append)
   at System.IO.FileInfo.CreateText()
   at Rim.Common.Utilities.FileSystem.FilePath.CreateText()
   at Rim.Media.Device.DriveSettings.SaveSettings()
   at Rim.Media.Device.BlackBerryInfo.SaveSettingsIfChanged()
   at Rim.Media.Sync.BBMusicSyncAPI.TryLoadDeviceSettings(IBlackBerryInfo device, Boolean& isSettingsFileUpgraded)
   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnected(Object sender, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler)
   at Rim.Media.Device.DeviceService.SetCurrentDevice(BlackBerryInfo bbinfo)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:51:20.979]
I had tried uninstalling and reinstalling the desktop software to no avail. Finally I tried deleting the E:\BlackBerry\system\Media Sync\bbMusicSync.settings file from my Blackberry and still it did not work. The solution was that I had to delete the \Media Sync\ folder itself. I reinstalled BB desktop and plugged in my Blackberry and it all ran fine. You will have to set up all your sync settings and whatnot again. I hope this helps someone out.

Thks for your quick reply. I cannot open any devices or apps in "my comptr" while playbook is plugged in. The screen greys and Windows stops responding. I can open "devices & printers" right click on BB cd drive then click on find new drivers. Windows says I already have most current drivers installed. I have an older laptop running Win XP. with no problems connecting to PB.   My issue seems simular to those addressed in a later post by prochejr. This appears to be a Win 7 prob. Log in "trouble shooting" tells me application (BB desktop software) has incompatability issues with computer OS.

"The BlackBerry Desktop Software cannot connect with this device." after repair

I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time.
After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."
The program suggested I repair the device software, so I did. After that I set it up and ran the updates.
When I plug it back in I get the exact same message.
What should I do next?
co-founder of Diaree | BB Dev for PictureThis

I also cannot connect to my two playbooks using desktop manager on mac.
One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference.
Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.
If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.

Connect to Desktop Software

Last week I hooked my Torch up to the computor and did my usual back up and sync with MS Outlook. Yesterday, the Desktop software could not find my Torch. I am not aware of any changes made to anything. Have tried all I know and need some guideance.

Hello.
Here's some more information on the slow sync. Try opening the device manager in Windows before you connect the USB cable then scan for hardware changes. It's an easy way to verify the type of USB port and what speed its running.
If you have tried multiple ports and cables and the device takes longer than usual to connect it may be the USB port on the device. Make sure you make a visual inspection and clear any debris.
Thanks,
Bifocals
KB11883 Unable to view the BlackBerry media card using Windows Explorer
KB31810 Differences between a USB charge only cable and a data charge cable
KB13331 BlackBerry® smartphone or BlackBerry Playbook tablet will not connect to a Windows® based computer due to USB Power Management settings
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
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Connecting Playbook to Desktop software

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