Connecting to Canon MG6360 - print drivers not working

Ive just purchased a Canon MG6360 air printer, which connected easily to iphone ipad etc.. Connected easily to a Windows computer also. Mac is a different story, I went onto the Canon website and downloaded the drivers & associated software - its says 'successfully installed', software there for image garden, scanners etc but no print driver -even though it says it is successfully installed? Would appreciated some help please

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Print drivers not working

My new MacBook will not print on my Canon Pixma MP620 printer.
Not finding the exact printer in the drivers list, I tried various similar printers. The print queue shows my job for a few seconds, appears to be loading, then reverts to "printer ready." Nothing prints.
I have downloaded the driver from canon and installed it, but it never shows up in the drivers list (even after restart). I even downloaded the most recent version of Gutenprint, but the exact printer never shows up in the list.
I find it strange that nothing I do seems to install the correct driver, but even a similar driver should work. I can't print anything.

gymnopedie wrote:
The problem is that the drivers I installed are not showing up in the "Print Using..." menu of available drivers.
For a large number of Canon inkjet printers, due to the way in which the software has been written, the model never appears in the Print Using menu. This is normal and not something you can change.
When you have the printer connected via USB, it should automatically add to your printers list. When this doesn't occur, then it generally indicates that there is a problem with the physical connection, such as a faulty USB cable or USB port, or the Canon driver software didn't install correctly.
To check if the USB cable is okay, open System Profiler and click on the USB entry in the left column under the Hardware heading. This will show all the USB connected devices. If the cable is okay the MP620 should be shown under one of the USB High-Speed Bus entries. If you don't see the MP620, then purchase a new USB printer cable.
If the MP620 is listed, then the software may not have installed correctly. In this case, use the following procedure.
1. Open System Preferences > Print & Fax. Hold Control key and click in the empty Printers list. Click on Reset Printing System.
2. Close Print & Fax
3. Go to Library > Printers > Canon and delete the contents of the BJPrinter folder.
4. Go to Library > Receipts and delete the Canon driver package file, if one exists. The file name will show Canon MP620 xxx.pkg (where x represents the version).
5. Go to Library > Preferences and delete the Canon folder.
6. Empty the Trash
7. Turn off the MP620 and unplug the USB cable connecting the printer
8. Restart the Mac.
9. Install version 7.12.2 of the Canon driver.
10. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
11. Reconnect the USB cable and turn the MP620 back on. Then open Print & Fax and see if the Canon printer is listed. If it is, try a test print.
12. If the printer is not listed, click the plus ( + ) button.
13. Select the Default view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
14. Click Add to add the printer.
Where do my drivers go when I install them, anyway?
./Library/Printers/Canon/BJPrinter (where ./ stands for the hard drive - root)
Note that you cannot browse to this folder to add the printer. You have to rely on the driver software detecting the printer.
Pahu

Canon 495 printer scanner not working after upgrade to maverick

I am sorry I upgraded to Maverick.. My Canon printer/scanner does not work. I upgraded the drivers, etc. I get an error message and the icons drop out as soon as they come up to auto scan or photo.

What is the error message?
Try resetting the printing system.
Reset Printing System

10.3 to 10.5 Canon MP500 Print Sharing not working - Apple's Fault

I have an iMac which I upgraded to 10.5. When I did this it stopped being able to print to our Canon MP500 connected to our G3 running 10.3.9 I think I just had regular drivers installed and turned print sharing on....no longer works.
Whats the deal?????? Its Apples fault because I didn't change anything. How can they advertise "it just works" when it clearly doesn't. Why are they not supporting their old machines/software?
I've mailed Canon, but I doubt they have a working solution. I tried installing the cups driver on the 10.5 machine, but I didn't see anything come up.
any actual solutions would be great. This is ****** up.

Have a look at this Apple article.
http://support.apple.com/kb/HT2275
This explains the workaround to let your 10.5 Mac find the 10.3 printer share.
Pahu

Printer Drivers Not Working with Leopard

I downloaded the Oki C5150n driver for Intel Macs and they don't work properly with Leopard. I need to use the bypass feed, but the drop down menu to choose the paper source only drops partway down not allowing any choices.
This is only happening with CS and CS3. The printer works fine with MS Office.
I have the Oki driver on my Macbook Pro and it works fine, but I'm running Tiger on the Macbook Pro.
Any Help would be appreciated.
Thank you,
Homer
[email protected]

Same issues here...same setup. This has been an intermittent issue for some time now. My latest incident was when power was lost during one of the big snow storms. Print jobs hang when going trough Time Capsule (wired or wireless) but are fine if plugged into computers USB port. I have resolved this issue before by following similar steps outlined above, but the solution seem to be hit or miss.

Canon pixma IP4000R will not work with Snow Leopard

After upgrading to Snow Leopard, my Canon IP4000r printer will not work. I have tried both the Canon Printer Drivers 2.3 (my printer is listed) from Apple and the latest printer driver from Canon. There are multiple problems ... the first thing I noticed is that not all of the printer options are available on the print dialog. When I tried to print, I got "fatal::internal error -9660."
It looks like both drivers I've tried so far are CUPS (which is probably why all of the printer options are not supported).
Anyone have any ideas? Other than buying a new printer ...
nojp.co.canon.bj.print.PrintSettings.BJThrougoutPage..b. media=na-letter PaperInfoIsSuggested..b. pserrorhandler-requested=standard sides=one-sided job-uuid=urn:uuid:f3c1ff27-c401-385e-4a60-d6659c8dcfff job-originating-host-name=localhost time-at-creation=1289542148 time-at-processing=1289542149 job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 Duplex=None PageSize=na-letter"
D [12/Nov/2010:00:09:10 -0600] [Job 5] argv[6]="/private/var/spool/cups/d00005-001"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[0]="<CFProcessPath>"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[9]="HOME=/private/var/spool/cups/tmp"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[11]="[email protected]"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[12]="SOFTWARE=CUPS/1.4.5"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[14]="USER=root"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[15]="CUPS_SERVER=/private/var/run/cupsd"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[17]="IPP_PORT=631"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[18]="CHARSET=utf-8"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[19]="LANG=en_US.UTF-8"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[20]="APPLE_LANGUAGE=en-US"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[21]="PPD=/private/etc/cups/ppd/iP4000R_00_00_85_4f_d4_8e.ppd"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[22]="RIPMAXCACHE=8m"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[23]="CONTENT_TYPE=application/pdf"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[24]="DEVICE_URI=file:///dev/null"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[25]="PRINTER_INFO=iP4000R (00.00.85.4f.d4.8e)"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[26]="PRINTER_LOCATION="
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[27]="PRINTER=iP4000R_00_00_85_4f_d4_8e"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[28]="CUPS_FILETYPE=document"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[29]="FINALCONTENT_TYPE=printer/iP4000R__00_00_85_4f_d4_8e"
D [12/Nov/2010:00:09:10 -0600] [Job 5] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 4367)
D [12/Nov/2010:00:09:10 -0600] [Job 5] JobManager converting file: /private/var/spool/cups/d00005-001 (7 args)
D [12/Nov/2010:00:09:10 -0600] [Job 5] PrintJobMgr trying ppc architecture...
D [12/Nov/2010:00:09:10 -0600] [Job 5] JobManager converting file: /private/var/spool/cups/d00005-001 (7 args)
D [12/Nov/2010:00:09:10 -0600] [Job 5] fatal::internal error -9660
D [12/Nov/2010:00:09:10 -0600] [Job 5] End of messages
D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state=3(idle)
D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state-message="/System/Library/Printers/Libraries/PrintJobMgr/Contents/ MacOS/PrintJobMgr failed"
D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state-reasons=none

Liz Gensheimer wrote:
After upgrading to Snow Leopard, my Canon IP4000r printer will not work. I have tried both the Canon Printer Drivers 2.3 (my printer is listed) from Apple and the latest printer driver from Canon.
The driver version provided by Canon is v10.26.x while the update provided by Apple will increase the version to 10.30.3.0. The v10.26 and v10.30 drivers provide all the features that the previous v4.8.3 driver for OS X 10.5 and earlier provided. However the layout for these menus is definitely different.
Also, a lot of user who upgrade from a previous OS X may not realise that the default print dialog is in a minimised view. You need to press the disclosure triangle next to the printer name to get the expanded view.
When I tried to print, I got "fatal::internal error -9660."
I suggest you try a printer reset.
1. Open System Preferences > Print & Fax
2. Move your mouse over the Printers list
3. Hold down the Control button and click the mouse
4. Click "Reset printing system ..."
5. Restart your Mac
This will remove your iP4000R print queue but not the printer drivers. So you will only need to add the queue again.
It looks like both drivers I've tried so far are CUPS (which is probably why all of the printer options are not supported).
Yes they are both CUPS by name as they are both made by Canon. But this is not your issue. If you believe that a particular option is not available then please reply with what that is.

I just had a new hard disc installed and now the LBP0000 canon printer does not work saying it can't connect to CCPD...connection refused! pls help!!?

I just had a new hard disc installed and now the LBP0000 canon printer does not work saying it can't connect to CCPD...connection refused! pls help!!?

You need to reinstall the printer driver, and set up the printer on the new hard drive.
The Canon site should have the driver. Download it and install.
Then go to Apple menu / System Preferences / Print & Fax and click the + (plus sign) and follow the directions.

Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. the process ends with my mac saying the software is not currently available from the software update server.

Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.

Open Finder and click on Go > Go to Folder. Then type
/Library/Printers/Canon
and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again.

My canon printer does not work with firefox12

my canon printer does not work firefox 12 edition

Try to reset the print prefs.
See:
*http://kb.mozillazine.org/Problems_printing_web_pages
*https://support.mozilla.org/kb/Printing+a+web+page
There are other things that need your attention.
Please Update to the latest Firefox 17.0.x version.<br />
The Firefox Firefox 12.0 version that you currently run is no longer supported with security updates
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version

What other hp print drivers will work with the officejet pro 8600

I have an Officejet Pro 8600 and like many others here, I am having a problem printing a custom size envelope (6x9). I did find that I can use the drivers for a deskjet 450 and setup my 8600 using those drivers. However, the 450 6x9 does not have a portait option in the layout.
My question is, what other hp print drivers will work in the 8600? I'm hoping one will have a 6x9 portrait layout?

Cheetah12 wrote:
Hello wingcheck,
Welcome to the HP Forums!
I understand you're receiving a problem printing a custom envelope size (6x9). You did state that you installed a Deskjet 450, but it doesn't come with a portrait option. I will do my best to assist you!
First, I need to find out your operating system on your computer? Windows or Mac?
If you have a Windows computer and using this Deskjet 450 driver, have you checked Devices and Printers on your computer to see if you have this portrait option:
1) Right click on the Deskjet 450, then click on Printer Preferences
2) Very top you should see a tab called "Finishing" and look for Orientation
3) You should see portrait, landscape, rotate by 180 degrees or mirror image.
4) Let me know if you don't have this option on this post
If not, then I would recommend installing a Deskjet 9800 to see if you have this option. Please follow this HP document on Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. When setting up this custom size, change the paper type to "Other Specialty Media". Please post your results, as I will be looking forward to hearing from you. Have a great night!
Hi Cheetah .... I don't have access to my printer at the moment due to travel, but here's what I have right now. My operating system is Windows 7 64. That's not much, but it is a start. I will have the additional information for you in a day or so. Something else I discovered in the user guide, which I didn't know, is that each tray will only handle specific media. So, when I print envelopes, I will have to use Tray 1 in order to do so.
Now I do have another question for you. Can I have installed, 2 different sets of print drivers at the same time without it causing a conflict? I'm assuming the diffenent driver will simply show up as a different printer in the listed printers, right?? Any way, thanks for your quick response, and upon arriving home, I will follow your previous suggestions. I will also keep you posted as to my success or failure.
Thanks
Paul

My printer does not work with mountain lion

I recently upgraded to Mountain Lion and now my HP Officejet Pro 8600 printer does not work. I downloaded the required driver from the App Store but am still not able to connect. Is there actually a solution for this or do I need to find a way to downgrade my OS to one that is compatible with my printer?

From the HP site:
Compatible operating systems
Microsoft® Windows® 7, Windows Vista®, Windows® XP (SP3)* or higher (32-bit only): *Supports 32-bit only; Mac OS X v 10.5, v 10.6 or v 10.7; Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)
But then also on the HP site they have drivers for the printer for 10.8. See here http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&s w_lang=&product=4323659#N194
I would try the driver from HP.

I am trying to connect my Canon MG5220 and its not connecting to my macbook running lion?

i am trying to connect my Canon MG5220 and its not connect to my macbook running lion? i updated the drivers to 10.7 lion and i reconnected the printer to my wifi which both devices are connected to. when reinstalling the drivers, it will not connect. using Canon IJ Network Tool cant find the printer it always comes up with
The printer could not be detected. Please confirm the following:
- The network settings are correct.
- The printer is turned on.
- The printer is not used from another computer.
i have turned the printer on and off, its not connected from another computer, and im almost 100% sure the network settings are correct

Syncing with iTunes
How to transfer or sync content to your computer
If your contacts are in a supported appllication or cloud service, the above will allow for syncing them to the iPhone.

Printer will not work after update to Mavericks

I have a macbook pro and an HP7280 printer connected wirelessly. After upgrading to Mavericks the printer will not work. The first time I used it the system upgraded automatically (I forget what it said but it just went ahead and did some upgrading) When I clicked on something to print it did recognized the printer but just scrolled and scrolled and never printed. So I deleted the printer and reset the system and then added the printer back on - same thing. Any ideas??

It means there is no issue with the driver you are using and with it working correctly on Mavericks. So you have a network issue with the printer queue you are using. Normally a reset of the printing system and re-adding the printer would be enough to get things working again. But since you have done this and your issue is not resolved, there must be some other gremlins in the system.
With the HP connected to the network, if you know its IP address you can enter this as a URL into a web browser. This should result in you connecting to the internal web page of the HP. Does this work?

Redirect Printer is not working in windows 2008 R2 Server( Server Running as AD and Terminal Service(both role in single server))

Dear Team
i need solution from Microsoft for the issue;
My infrastructure
- Windows Server 2008 R2 (Role - AD and Terminal Service)- Updated
- Client Machine running with windows 7 pro (Updated)
- Client Using RDP Client to connect Windows 2008 Terminal Session
- All are working fine, but Redirect Printing is not working (Through Windows 7 Pro) ... (HP Laser Jet 1020 plus - attached in Client PC)
- it is working fine from Windows XP
- i was done All terminal setting in both end, also try RDP Login with Administrator User, but issue is not resolve;
What Microsoft can say about the issue;
Thanks & Regards,
VIMAL PRAJAPATI | 09824111686

Have you checked the Print Service log in event viewer?
Here's How.
I have the Microsoft XPS driver on my clients, so I use that fact to my advantage below.
Click Start Button/Administrative Tools/Remote Desktop Services/Remote Desktop Services Manager on the RDSH server
Click the Sessions tab. PC’s are listed Under Client Name by their computer name. Take Note of the corresponding
ID. We will use this to locate the Printer information in the Event Log.
In the Event Log open Application and Services Logs/Microsoft/Windows/Print Service/Admin/ and Find the Event ID 823 entry that has the corresponding ID from the sessions tab you previously noted.
This Event Log Entry is created at Logon and you can only get the session ID when they are logged in.
This tells you what client printer was mapped for the client. The name that appears is the name of the Printer that was set on the client when the printer was installed.
See if you see any errors here.
If you see Event Id 823 with the following message “The default printer was changed to Microsoft XPS Document Writer,winspool,Ne00:. See the event user data for context information.” Twice in a row with no other messages in between, and the first occurs
at the time the user logged in, then their printer was not properly redirected.
You see the Microsoft XPS driver mapped for each session prior to Easy Print redirecting the client machine’s Default Printer.
Since your printer is the HP 1020 I would bet the driver on the client does not work with Easyprint. I would try the the HP Universal Print Driver or the driver for a printer that is very close, like the HP 1018.
Thanks,
Jeremy

Printer is not working properly after I updated OS

My printer is not working after I updated my OS software. It will only print out pages as a mirror image. All the programs are not printing properly. Could really use some help fixing this issue.

What software did you update?
It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions.
Please describe in detail all you have attempted to do in order to resolve the issue. Have you contacted the printer manufacturer tech support? Read the printer's user manual? Your printer drivers updated to match your updated software?

Connecting to Canon MG6360 - print drivers not working

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