Connecting to DSL via Ethernet Modem

I have been trying to connect to DSL Internet using Speed Touch Ethernet Modem. I have reached the point where my Network Preference shows that I am connected via Ethernet with green light showing. However I am unable to connect to the web and the DSL light on the modem will not come on. My ISP has limited knowledge of Macs and are not very helpful. Grateful for any assistance.

Trevor,
This type of thing is what sorts the good ISPs from the not so good. It should be their task to determine what is wrong with the line - ie. they are the ones that should keep going back to the telco and asking for more in depth tests. (There are a number of different reasons why a line may not be suitable for DSL)
I do reiterate however that you need to be certain that nothing in your house is causing a problem. So try unplugging every other device (telephone, fax, computer, filter, burglar alarm, cable receiver) that may possibly be connected to your phone line and plug the modem directly into the phone socket closest to where the connection from the street enters the house and see what status you get.
Graham

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