Connecting to email settings

Hello
Ever since this morning my Blackberry 9300 hasn't received any mail. I have two accounts set up on it, a Gmail account and my work webmail account.
If I try to go into the email settings, I get message: 'connecting to email settings' and an hour glass and eventually 'your device has a problem connecting to the server'.
I have tried on both the WIFI at work and the Virgin Media mobile network.
Any ideas?
Thanks

There have been some intermittent internet outages worldwide the past day or so (NOT caused by RIM this time). Your carrier may have been victim to that. I'd suggest you wait until morning and try again. If you still can't get anywhere, let us know then and we'll try some of our magic.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

Unable to connect to email settings

Where do I go from here - I cannot connect to email settings. I am receiving and sending email with no problem at all. It also will not connect to internet, so is probably related. Is this Sprint/Blackberry or ???

I solved this myself after stumbling on something in Blackberry Desktop.
The problem was when I clicked on email setup the Blackberry just hung or the timer displayed briefly and nothing happened.
I went into the device and removed the LATEST VERSION of the Email Setup Application. This left 1 version which I could not remove.
However this did not resolve the issue.
I started up Blackberry Desktop and looked at the applications that were installed (selected from the left panel). This showed me that the Email Setup program had an update outstanding.
I clicked on ACTION in the bottom right of the Blackberry Desktop on the Applications page and after the update was applied Voila !!! I can go into EMail Setup from the device and all is ok.
Hope that helps someone.

Cannot connect to email settings

Hi, I am travelling for 4 months and have been using my BB without any problems. I have no call roaming only sms roaming and then also data access through wifi. Recently I got an email that says: "Your BB device cannot access [my] email account. The password might have changed. To continue using email on my BB device, you must validate [my] email account by verifying the password." When I then click the link provided to validate my account, the device tries to 'check for updates', but then fails and I get the following error message: "Your connection to the mobile network is turned on, but you are not in a wireless coverage area." My BBM and sms services still work, as well as all other apps or services that use data. Only my email is giving me problems. I also cannot access my email account settings through the setup menu, I get the same error message. Any help to solve this will be much appreciated. Thanks, Bevinn

It may or may not be related but I recently acquired a Q10 in the UK and now find that it cannot access my primary btinternet address email account (to receive emails) whilst roaming which is the main reason I bought it. Over several weeks, the supplier, network provider and btinternet have all been unable to resolve this. The Q10 has also been back to BB to look at. Any experience/solution welcome please. Richard.

BT Connect IMAP email settings

I have a BT Connect email address and want to use IMAP configuration to ensure emails deleted on my iPad are also deleted on the email server. This does not happen with the current POP / SMTP settings. BT Connect emails are delivered using Microsoft Office 365, after a change last year.
After 4 calls to BT helpdesks being given configurations for BT Internet / Outlook configurations etc, I was eventually given these settings but I just can NOT get them to work:
Incoming: imap4.btconnect.com, No SSL, Port 143
Outgoing: imap.btconnect.com, No SSL, Port 587
I spent an hour in the local Apple shop with one of their experts trying to configure my email account with IMAP - and Exchange - on my own iPad and a shop iPad and a MacBook laptop: all without success.
Does BT Connect actually support IMAP at all?
Surely I am not the only person with a BT Connect email address and an iPad wanting IMAP?
Please can a BT email expert advise?!
Solved!
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licquorice wrote:
Yep, ignore my previous post, missed the bit about moving to Office 365 in original post.
BT Business needed a reliable e-mail service, not run by Yahoo or Critical Path
Which I often wonder why anyone would try to run a business on a residential account, as we seem to get many posts regarding this.
BT Business is a little more expensive, but loss of important e-mails, is lost business.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Trouble accessing Email Settings when setting up a Gmail account

Hi there,
I have searched the forum but can't find any similar issues.
I have used BB before and just set up my new Curve 9300 (from work). The Work email and everything else works fine, but I can't set up a Gmail account on it. If I use the Wizard (or go via Email Options), and select 'Email Account Management', the screen says 'Initializing application - connecting to email settings', then it times out and gives the error message 'Your device had a problem connecting to the server'. I get this error message every time and my Work IT won't assist me in resolving the issue,
Any suggestions gratefully received!
Thanks in advance,
Jalber

Have you tried the hard reset? Removing battery for 2 minutes then put it back again? If this does not help you might need to set-up a user name and password to access your email settings on your phone. If you have access to a BIS website make sure the new phone's PIN and IMEI are the ones recorded there, if you have no account you need to create one on the website or you can call your service provider they will create it for you and send a password.

Can't connect to internet; no email settings or anything!

I definitely have a data plan. I can connect to the internet easily by wifi but i just can't connect through my mobile operator. i've downloaded the Facebook and Twitter apps from wifi but can't use them because they claim I have no data plan.
I have searched for help, on here and everywhere. Everyone says do the hub whatsitsface menu key then register now thing (sorry), or go on email settings.
I don't have email settings! It says that they're either in the menu or under setup. It's NOT in the menu and under setup all I have is setup wizard, set up wifi, set up bluetooth and Orange plus, which doesn't help.
I don't have email settings. I'm starting to think there's something missing on my device because in all the instructions and everything it says that when you go into setup > setup wizard > email setup, you're just supposed to go from there. I only have one option at that screen and it's for the work email with the enterprise server. :\ That's not what I want....
The menu > register now thingy doesn't work, a box comes up saying "registration message sent!" in a cheery little way when actually it does nothing.
Sorry for writing so much. I bought this Blackberry yesterday and I really don't have time right now to be fiddling around this much with it. Kudos for anyone who can get me going! <3

FlowerFaerie087 wrote:
I definitely have a data plan.
Yea, I'm going to ask anyway. But, do you have THE BlackBerry Data Plan from your mobile provider. Not just any generic data plan will cut it.
FlowerFaerie087 wrote:
I can connect to the internet easily by wifi
Doesn't matter. You can connect to the internet even if you remove the SIM completely from your BlackBerry.
1. If any post helps you please click the below the post(s) that helped you.
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Email Settings on N97

Hi, I recently got an sms from Vodafone telling me to change my email settings as after the 1st Oct current one's might not work. I did exactly what the sms said and my incoming email's pick up fine from my Hotmail account, but when I try to send an email it just get's Queued after a brief connecting to hotmail message. These are the settings I have:
My e-mail address:
User Name:
Password: ********
Outgoing Mail Server: smtp.live.com
Access point in use: default connection
Security: SSL/TLS
Port: 25
Can anyone please help?
Moderator Note: Personal details removed. We kindly ask you not to share your personal e-mail address publicly on this forum.
1020
Solved!
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The hotmail settings are the same whichever Nokia phone you have !
Hotmail (Live)
Incoming Setting
User Name :[email protected]
Password : Password of your Hotmaill
Incoming mail server : pop3.live.com
Mailbox Type : pop3
Security :ssl/tls
Port :default
Outgoing Settings
User Name :[email protected]
Password : Password of your Hotmaill
Outgoing mail server : smtp.live.com
Mailbox type : pop3
Security :start tls
Port :default
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Email settings problem; error sending activation email

Hi there
Hope everyone is doing well
I am having some problems with my latest user registration pages for my site
I am havving problems sending the
activation email
I have set up my server to relay emails and it works ok      I use a linux server and cpenel and outlook expres as my mail client...... I configured an email account in my cpanel called     admin @mysite.com      I used the automatic configure outlook express to configure outlook
   I can send and recieve emails to and from my Yahoo account using my yahoo adress to [email protected]     and I can send emails from outlook ex using     [email protected]     to my yahoo email
I then created the user registration pages for my site with email activation .........
All wen well then I tried to test and got the following error ....
Developer Details:
E-mail couldn't be sent. Error returned: Failed to connect to mail.mysite.com:25 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]. (EMAIL_FAILED)
So I looked at my email settings in my control panel........      I have tried every possible combination of information to get it to work and I still get the same error
I have tried
mail server      mail.mysite.com                                    This is the same info that is described in the manual settings for my email config in cpanel
          port       25
   username     [email protected]                               This is the email account I set up in cpanel    web mail
   password      **********
default sender [email protected]
This is the same info that is described in the manual settings for my email config in cpanel
This is the email account I set up in cpanel    web mail
I have changed all the information Mannnnnnny times for hours and hours and still no luck
I have tried      mail server =     mail.mysite.com , my mail server IP address , www.mysite.com . etc etc etc
I have tried to     username / paassword        the cpanel username & password    /    my email account username and password ... etc etc etc
nothing works
I can find nothing to help at all on the net
I did read that the settings should be exactly the same as the working settings from outlook express....... so I checked the settings in outlook express, that work, and put all the same settings in my email settings in ADDT control panel .....
And it still does not work
I still get the same error
The strange thing is that I can send and recieve email from outlook using the email [email protected] , using the mail server    mail.mysite.com
but when I use exactly the same info in addt I get the error
Is driving me crazy
Can someone please tell me the correct information to fill in on my email settings ......?    in detail ........
I have read the help documentation and is no help at all
I am lost
Any help would be great
Have a great day
oh one thing........ any idea why you cannot search withing forum topics anymore ...... ?
Cheers

So Mysite is your ISP. They should be able to describe on their website what settings you need.
(1) Mail Server - the name of their mail server ([email protected]?)
(2) Port - you may need to specify the actual port to be used, I know I do.
(3) Username - The user name you use when you log into your Mysite account
(4) Password - The password you use
Both username and password are case sensitive.
This information should be on one of their admin pages for explanation.
Sorry, this may not help you much.

Email Settings Wiped Out on Regular Basis - Phone Network Issue?

Not sure where to post, but the CEO of our company has had an ongoing issue with his Droid X, and actually I suspect it being a phone network problem. On a consistent basis when he travels from our office to his weekend home about 100 miles from us, his phone loses the POP3 email settings for our company email which is setup on his phone. The account settings appear normal, yet we have to re-enter them and then turn the phone off and on again in order to get the email to go through. VERY FRUSTRATING. Anyone else have this issue? Specifically we are traveling from Birmingham, AL to Selma, AL. There is nothing he is doing to his phone causing the issue and it is not the email account as we have other users on the Verizon network in the area that do not have the problem, though they do not travel that route.
I would GREATLY appreciate hearing from anyone as Verizon customer service at the local store claims they have never heard of the issue.

not all require secure/auth
Click on ISP name link for more detailed set-up instructions:
POP3/IMAP Account Server Type Incoming Server Incoming Port Use secure server Verify Cert. Outgoing Server Outgoing Port Use secure server Verify Cert.
Aim.com IMAP4 imap.aim.com 993 (or 143) Yes Yes smtp.aim.com 465 (or 587) Yes Yes
aol.com IMAP4 imap.aol.com 993 (or 143) Yes Yes smtp.aol.com 465 (or 587) Yes Yes
Aim.com POP3 pop.aim.com 995 Yes Yes smtp.aim.com 587 Yes Yes
aol.com POP3 pop.aol.com 995 Yes Yes smtp.aol.com 587 Yes Yes
att.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
bellsouth.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
charter.net IMAP4 mobile.charter.net 993 No No mobile.charter.net 587 No No
charter.net POP3 mail.charterinternet.com 110 No No smtp.charterinternet.com 25 No No
comcast.net POP3 mail.comcast.net 995 (or 110) No No smtp.comcast.net 587 No No
cox.net POP3 varies by location 995 (or 110) Yes Yes varies by location 587 (or 465) No No
earthlink.net POP3 pop.earthlink.net 110 No No smtpauth.earthlink.net 587 (or 25) No No
excite.com POP3 pop3.excite.com 110 No Yes smtp.excite.com 25 (or 587) No Yes
flash.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
gmail IMAP4 imap.gmail.com 993 Yes Yes smtp.gmail.com 465 Yes Yes
Go Daddy Accounts POP3 pop.secureserver.net 995 (or 110 w/out Secure connection) Yes Yes smtpout.secureserver.net 465 (or 25 w/out Secure connection) Yes Yes
hotmail POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
lycos.com POP3 pop.mail.lycos.com 110 No Yes smtp.mail.lycos.com 25 (or 587) No Yes
mac IMAP4 mail.mac.com 993 Yes Yes smtp.mac.com 25 (or 587)
No No
me IMAP4 mail.me.com 993 Yes Yes smtp.me.com 25 (or 587) No Yes
mindspring POP3 pop.mindspring.com 110 No No smtpauth.earthlink.net 587 (or 25) No No
msn.com POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
netzero.net POP3 pop.netzero.com 110 No Yes authsmtp.netzero.com 587 No Yes
optonline POP3 mail.optonline.net 110 No No mail.optonline.net 587 No No
pacbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
Roadrunner POP3 varies by location 110 No No varies by location 587 (or 25) No No
sbcglobal.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
snet.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
swbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
verizon.net POP3 incoming.verizon.net 110 No Yes outgoing.verizon.net 25 (or 587) No Yes
windstream.net POP3 pop.windstream.net 110 No No smtp.windstream.net 587 Yes Yes
yahoo.com IMAP4 imap.mail.yahoo.com 143 No No smtp.mobile.mail.yahoo.com 587 No Yes

Issue keeping e72 email client connected and email...

Just got my e72 (software version 031.023 / custom version 031.023.244.02) I have made no changes to the phone other than running software update and configuring my gmail in messaging.
I configured my email as follows:
Menu / Messaging / New Mailbox
I am asked "no mailbox defined. define now?" I select "yes"
I start an email configuration wizard. I select "start"
I select "gmail". I enter my address and password.
Before connecting, I select "options / settings / mailbox settings / When to sync"
I change "update interval to 5 minutes" and change "retrieve when abroad to "enabled"
I click "back"
I click "Mailbox settings / Advances mailb. settings / Incoming mail settings"
I change "access point in use" to my local wifi AP
I click "back"
I click "Outgoing email settings"
I change "access point in use" to my local wifi AP
I click "back", "back", "back"
I am back at the main mailbox view
I click "options / connect"
It syncs up and I see my mail. The green circle in the upper right hand corner of the mailbox view stays green. Syncing works great (I get test email against the box in seconds)
Now - I don't move away from wifi AP (its 10 feet away). I let my phone sit idle for a while. I stop getting emails and when I go to the mailbox view I see the red circle in the upper right hand corner. I don't get any new emails until I manually select "connect" again in the "options" menu.
What am I doing wrong?
Why in the mail client disconnecting?
Should the mail client reconnect when it does disconnect?
In the event of a disconnect, becuase I selected "update interval to 5 minutes" in the steps a stated above, shouldn't it at least reconnect after 5 minutes?

Hi
i am not familiar with Yahoo and not even up to date with E72.
Try to delete the email account in E72 and set it up again. This time, deny Nokia services or something like that when configuering the email account.
Do the settings manual instead and then you get the possibilities to configure folders to see.
Perhaps I misunderstand what you want to do to.
I personally have droped Yahoo in 2009 and even Gmail recently due to due to reasons concerning safety and integrity...
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

N96 - Incoming Email settings disappear?

Got an N96 on T-mobile (UK).
It comes pre-defined with some email accounts for NTLworld, AOL etc (I use NTLworld).
If i go into email settings - connection settings - incoming email - and enter my user name and password. Go out of the screen, and back in - all there fine.Either leave it a few minutes or attempt to connect for mail- nothing happens. Go back to check user name and password - they have been reset back to blank???
Anyone got any ideas?

T Mobile must have messed with your firmware, you'll have to hope another T Mobile user can help
You could hook it up to the Nokia Software Update tool and reinstall your firmware.
Obviously it will put your handset back to out of the box status so you will need to back up any data. Just a thought.
N96-1 + 8G SD~Software Version 30.033~Software Version Date 18-06-09~Type RM-247~P/C 0543713~T Mobile UK

Email settings on Unix for Notification

Hi,
I have a installed BPEL on Unix box, in ns_emails.xml I have an admin email account that want to use to send emails. For OutgoingServerSettings what should be my SMPTPort i.e. 25 or something else. Also do I need to give username password for IncomingserverSettings if so what should be my Port and Protocol.
I have a usertask so all the users going to receive emails what I define here or for Worklist do I need another email settings. Any help is appreciated. Thanks

Clemens any help on this please,
Here is what I have in ns_emails.xml
<EmailAccount>
      <Name>Admin</Name>
      <GeneralSettings>
         <FromName>Administrator</FromName>
         <FromAddress>[email protected]</FromAddress>
      </GeneralSettings>
      <OutgoingServerSettings>
         <SMTPHost>myhost.com</SMTPHost>
         <SMTPPort>25</SMTPPort>
      </OutgoingServerSettings>
      <IncomingServerSettings>
         <Server>myhost.com</Server>
         <Port>110</Port>
         <Protocol>pop3</Protocol>
         <UserName>usradmin</UserName>
         <Password ns0:encrypted="false" xmlns:ns0="http://xmlns.oracle.com/ias/pcbpel/NotificationService"></Password>
         <UseSSL>false</UseSSL>
         <Folder>Inbox</Folder>
         <PollingFrequency>1</PollingFrequency>
         <PostReadOperation>
            <MarkAsRead/>
         </PostReadOperation>
      </IncomingServerSettings>
   </EmailAccount>I haven't specified a password in <IncomingServerSettings> because I just want to send emails or do I still need to specify a password. I have installed BPEL Midtier version on unix. But when I run a sample process I am getting the following error:
<NotificationServiceFault>
<part name="faultInfo" >
<faultInfo>Could not connect to SMTP host: myhost.com, port: 25; nested exception is: java.net.ConnectException: Connection refused</faultInfo>
</part>
</NotificationServiceFault>What am I doing wrong do I need to specify the username/password too. As I know the email account does exists. Any help is appreciated.
Thanks

Help, Redirector not working, Email settings greyed out

This was working. I had everything set up and then I can only assume last weekend when I installed and update from MS it cancelled everything.
Now when I open the Desktop Manager, my email settings are greyed out, I can't sync my messages or calendar. When I click on it, it says, "Email settings are not available without an online connection to your messaging system." When I go to sychronize and try to configure it, there is no Outlook user profile to choose from. I have added another user profile in outlook and tried again, but there are still no profiles to choose from in the dropdown menu.
Also, when I open up Redirector, I get the message. "Could bot start the Redirector: the connection to your messaging system could not be initialized".
I know these are both related, there is something I'm forgetting. I have went through the forums and tried several things that appear to be the same, but none have worked. Anyone have a suggestion?
I don't know that it matters, but I've got a Bold and using Outlook 2007.
Message Edited by PookieLuv on 07-24-2009 06:12 PM
Message Edited by PookieLuv on 07-24-2009 06:12 PM
Solved!
Go to Solution.

zaak wrote:
Hi again, I have reinstalled the DM 5.0 & chose the BES type installation even though I am not using that. This enable me to use the Redirector properly again
Interesting...FWIW -- Redirector is pretty much designed strictly for Enterprise users (MS Exchange, Notes, etc.) whose firms do not host an internet facing interface to their corporate email (OWA, POP, etc.). Redirector is designed for those users to leave a client PC running, inside of the corporate network, with their email client (Outlook) running all the time. The redirector interfaces with the client and manages the communication (via the internet connection from their firm) with their single BB.
BIS is designed as the interface for normal internet-facing email accounts. With BIS, there is no need for the redirector since BIS, hosted at your carrier, interfaces directly with your email server (GMail, Yahoo, etc.) and manages the link between them and your BB (for email only).
Since your PC client is interfacing, across the internet, to your email (Gmail, Yahoo, etc.), then BIS can do the same thing -- they are both, quite simply, IMAP/POP client interfaces to such servers...
Anyway, if you want to rid yourself of the desktop redirector, then you might want to consider BIS for internet-facing email interface to your BB.
http://na.blackberry.com/eng/support/blackberry101/setup.jsp#tab_tab_email
Just my thoughts...
Cheers!
Message Edited by sdgardne on 08-07-2009 11:31 AM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Nokia 8600 Luna- No email settings in the US

I am a Tmobile customer in the US and I just bought the US version of the Nokia Luna. In "Messaging", there is no "email settings". I have contacted Nokia, who said that they would get back to me and I have contacted Tmobile who said that they have nothing to do with this. The phone works fine (except that it can't even connect with the gmail application). I just need any advice. I have tried many things. I don't believe there is a software update that would help me. This is so frustrating. There is also an "internal module error" when I try to use "Nokia Software Updater".

If that is a GSM phone, but I don't think it is(might be CDMA), there's a Nokia site for downloading setup for that(MMS,WAP, email etc).
Try this site: https://nokiags.wdsglobal.com/globalJumpPage.html
Message Edited by android on 17-Dec-2007 04:25 PM
Knowledge not shared is knowledge wasted!
If you find it helpfull, it's not hard to click the STAR..

Nokia N86 Default Connection for Email

Hi all,
I'm not sure if this has been addressed before, I did a search and didn't find anything.
With my N95 I could choose which connection to use for checking my emails.
But in the N86, there is no option, and it always chooses to use the Optus Internet connection.
Is there any way of changing this so it asks for which connection to use?
Under Settings, Connections, Destinations, and Access points, I have my WIFI as Priority 1, and Optus Internet as Priority 2.
Any help would be appreciated.
Carsten

I think I have a solution for your problem
1-First, you must delete all access points form tools---settings---cnnection---destinations
and also delete your email accounts and any bookmarks saved by your network operator
2-Second create your email accounts using wi-fi conncetions and check the settings of your
email account if it has two choices (global settings & mailbox settings) only then you're on
the right way , if else go back to step 1
3-you will find in advanced mailb. settings -------incoming & outgoing options ,
now you can change the access points of each choice to (Always ask)
4-If the phone asks you every hour to choose connection then you must go
to email settings----mailbox settings----when to sync---update interval ---- choose "Manual"
hope that I helped you:manvery-happy:

Connecting to email settings

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