Connecting to HP Business Service Management BSM ?

Has anyone tried to connect to HP Business Service Management using SNMP or do you know if a plug-in / connector is on its way for this.

Worked this issue today with Dell Pro Support and Microsoft Pro Support. We were not able to determine the root cause of this issue. It was something of a
firedrill, the VM was not responding to requests to shut it down gracefully. The disk in question generating the warning was Disk 1 for me:
Event
ID 153 - The IO Operation at logical block address xxxx for Disk 1 was retried.
andthis
VM has a physical disk0 so we are not sure what disk one was. Was able to turn off the VM from hyper v manager and then bring it online again with no issues. The warning 153 has cleared
itself for now. Would like
know the root cause and how I could avoid this pitfall if it
happens again. But for now I will settle for all services running.
Paul

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Http connection timeout for business services from proxy service?

I've only done limited experiments in ALSB (2.1) at this point, but a question occurred to me, and I can't find this mentioned in the docs anywhere.
When a proxy service configures a connection to a downstream business service through HTTP, is it possible to configure an http connection timeout value? This will cause the connection attempt to fail if it takes too long to determine whether the connection attempt succeeded or failed.
I've heard that this is one advantage that Axis has over JAXRPC/SAAJ, as a connection timeout value can be specified.

Hello Billy
Thanks for the reply. I thought there may be some implementation of begin_request in another environment that had the option to specify a connect timeout. But as you have explained, it doesn't work like that. As always, I learn something every day!
So realistically if I want to stop the calling process hanging in the event of the server not being available, I need use the message based approach...send a message containing the request to another process via a message queue and attach to the reply queue and wait for a message comming back with a timeout. Does that sound like a reasonable approach?
Thanks
David

Creating a connection to Orchestrator from Service manager

HI,
   i have finish installing System Center Orchestrator 2012 R2 and i was trying to integrate Configuration Manager and Service Manager with Orchestrator, however i ran into a problem when i was trying to access the Orchestrator Web Service URL
for example http://someserver:100/Orchestrator2012/Orchestrator.svc
and its showing the following error for the above URL,
Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL
and make sure that it is spelled correctly.
Requested URL: /Orchestrator2012/Orchestrator.svc
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1
     I was wondering if there is some configurations that needs to be done on Orchestrator or did i miss something out in the installation part of the Orchestrator.
    Another question that i had was that how does the two way communication works with CM and Orchestrator directly?     How does the two way communication happens with CM and SM?
Thanks.

Hi,
It happens sometimes. The Orchestrator's web service isn't functional for some reasons. For your other questions I can say that SM connects to Orchestrator using the Orchestrator's web service. It seems that Orchestrator connects to SM using SM's API.
Cheers,
Marat
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Building an ODBC connection to Outlook Business Contact Manager database.

I am trying to build an ODBC connection to our Outlook Business Contact Manager.
It is SQLEXPRESS. Do I use the More Data Connections Outlook option? If so, I tried and it prompts me to install something, which I do not believe I have? Any suggestions?
Thank you,
Carol

If you are using ODBC then you need to create a DSN in the ODBC administrator first. Then in Crystal select ODBC (RDO) under create new connection, this will list all of your ODBC DSNs.

Connecting to a database through Business View Manager

Hi,
I am connecting to various application databases (Oracle) using the Business View Manager. When does the connection between my Business View Manager Data Connection and my application database gets "released"? If I have scheduled, say a report to run every 0800 hrs, does the connection cease after the report run has completed?

I can't tell from your post if you're concerned about db connections being left open too long or if you want them to remain open for use by other documents. But there is a setting on the CRProcessingServer called "Allow Report Jobs to Stay Connected to the Database until the Report Job is Closed" which helps control this. Default is unchecked. However, I believe a report job when scheduled closes the db connection at the end as part of its closing steps. It's possible you are seeing a connection left open until the jobtimeout triggers (which is another setting in the CMC on the same CRprocserver page).
You may want to monitor the database while scheduling a new report to see the session open. And then watch it after the scheduled job finishes to see how long it takes to close out.

Connect connect to Business Contact Manager

I get an error when trying to connect to my Business Contact Manager Database
"Business Contact Manager for Outlook encountered a critical error during start and will be removed from this profile. If you would like to use BCM for Outlook, please restart Outlook and try again."
I restart Outlook and keep getting this error. Can someone help me please?
Matt

Hi,
If you just create and work with a new profile, will this issue occur?
How to create and configure email profiles in Outlook
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Business Contact Manager 2010 connection timeout?

In our company we want to use Microsoft Business Contact Manager. The computers in our local network can connect fine to the shared database, however we also have an user that connects over a VPN connection. This user is getting messages that the database is
not available when trying to access the remote database. Everything else over vpn is working fine.
Personally, I think it has something to do with a to low timeout setting, but I can't seem to change this anywhere for BCM. If I use a sqlcmd (sqlcmd -E -S 192.168.178.29\mssmlbiz,5356) to connect to the database and add a "-l 20" to increase the
timeout time, it works perfectly. But thats just a command, not the actual BCM connecting.
We already tried contacting microsoft for support, but they can't help us, since they do not officially support it. Hopefully somebody here knows a solution to increase the timeout for BCM so we can setup a connection :)
Here is a link to the screenshot of the error message: http://i.stack.imgur.com/2GAid.png

Hi,
You can connect to a Business Contact Manager server by using a VPN connection. However, the performance may not be satisfactory. Microsoft has not tested a configuration in which a user connects to a Business Contact Manager database by using a VPN connection.
Therefore, we do not recommend this configuration.
You can refer to this thread below, which seems to talk about the same problem:
http://social.technet.microsoft.com/Forums/office/en-US/fbc8e91b-93bc-4c49-888f-7785b2a2680a/bcm-2010-cannot-find-shared-database-on-sbs-2008-using-the-bcm-tool?forum=outlook
I think catchacold's advice has helped many users, please check that out.
Or just follow this:
1.Open SQL Server Configuration Manager.
2.Expand SQL Server Network Configuration, and then click Protocols for SQLexpress.
3. Double-Click TCP/IP.
4.On the Protocol tab, verify that Enabled is set to Yes.
5. Click the IP Addresses tab, and then verify that IP ALL is configured for TCP port
5356. If the port is set to a value except for
5356, you can either change the port to 5356, or choose to keep the one that is currently set. If you have to use a port except for
5356 in order to avoid a conflict with another program that uses this port, follow the steps in the section "Use a non-standard port or instance name"
6.If it is necessary, change the port to 5356 and stop and restart the Business Contact Manager instance as prompted.
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager

I have the 2010 version of Outlook and BCM on my office and home computers, both running Windows 7. I want to set up a database so that I can access from either location. I have created the database on the Office PC, but cannot locate either the Home PC
as shared user, or the Office PC as remote user.

Hello Dave,
You are right, BCM has been tested only in local network.
Please find excerpt from following article
http://support.microsoft.com/kb/953745/en-us
Unsupported scenarios
In Business Contact Manager, databases were designed and tested to be shared over a Local Area Network (LAN) in a domain or in a workgroup environment.
Microsoft does not support sharing Business Contact Manager databases in the following scenarios:
You connect to a Business Contact Manager database over the Internet. In this case, Internet refers to public networks that are external to a corporate network or home office network.
You use a virtual private network (VPN) or dial-up connection to connect to a Business Contact Manager server.
Some potential problems with the previous scenarios include the following:
Inability to control whether required ports will be available between the Business Contact Manager server or client
Poor performance because of bandwidth or latency when you access or synchronize large Business Contact Manager databases
You share Business Contact Manager databases across versions. In order to share a database, both the Business Contact Manager server and client must be running the same version of Business Contact Manager.
Note Business Contact Manager databases are separate from Exchange stores. An Exchange store cannot access Business Contact Manager databases and Exchange cannot pull data from a Business Contact Manager database. In addition,
you cannot access Business Contact Manager databases through Outlook Web Access.
Please let me know if you have additional questions.
Regards
Anup

Service manager says t8ExtEx.dll is missing

My internet won't connect and it says service manager says t8ExtEx.dll what does this mean ? how can it be missing all of a sudden ?

Hi,
Perhaps these will help:
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_xp/error-message-when-launching-internet-explorer/4838346b-5820-4e4e-80e4-8fffc57f3f60
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/i-am-getting-a-service-manager-message-t8extpexdll/69ed7b83-2167-4d66-a1a5-27eb332033fb
If those don't help, I suggest starting up a thread over here (Participate -> Ask a Question):
http://answers.microsoft.com/en-us
This forum is meant for feedback on the TechNet website/subscriptions, not product support.
Good luck.
Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing)

OSB Business Service Work Manager Doesnt Throttle

Hi,
I have a requrirement to throlle the number of concurrent requests going to an end point.
So i have used OSB business service where in i am calling an end point webservice, and configured a work manager in console and selected it in the dispatch policy
I deployed the workmanager on managed server. i specified max concurrent threads as 3.
I tried to test it and see that throttling doesnt really work.. All the requests sent are being sent at once not 3 at a time.
The expected behavior is first 3 sdhud go and then onc ethey complete next 3 similary next 3. But i dont see that behavior. Please let me know if i am doing any worng
below is my work manager configuration
Service Type Any XML Service
Transport Configuration
Protocol http
Load Balancing Algorithm round-robin
Endpoint URI <Specified the end point URI>
Retry Count 0
Retry Iteration Interval 0
Retry Application Errors Yes
HTTP Transport Configuration
Read Timeout 0
Connection Timeout 0
HTTP Request Method POST
Authentication None
Proxy Server
Follow HTTP redirects Disabled
Use Chunked Streaming Mode Enabled
Dispatch Policy WorkManagerTest
Message Handling Configuration
XOP/MTOM Support Disabled
Page Attachments to Disk No
Result Caching Not Supported
Any suggestions on this?
Edited by: 791951 on Mar 17, 2011 7:51 AM

If you need to throttle the Business service, then you should configure the throttling parameters in the Business Service -> Operational Settings tab
Choose your Business Service in the OSB Console -> Operational Settings
Throttling -Check this box to enable the throttling. Maximum Concurrency to 3, and Throttling Queue to x number of messages you wish to hold in the throttling queue

Importing CI from Service Desk with CSV to Service Manager 2012 Business Services

Hello,
I am going from HP Service Desk to Service Manager 2012.
I cannot find out how to import the Service Desk CI's to Service Manager 2012with CSV Import.
I think I have to move it into Configuration Items-Business Services and I have used a simple script to Import users and Computers in to my test server. I tryid to Import the CI's with the script but I change it to Business Services but it did
not work.
I have been browsing for a solution but I cannot find any that works for. So my question is does somebody know some way to complish this. I appreciate any coments.
Thanks in advance Olafur_s
Icelandic DBA admin

Hi there Jarek,
I am having now exactly the same problem; i didnt know i could find the messages in solman with DNOTIF transaction.
I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.
I dont know if these are related, but if my explanation can help ypu, or someboday else who knows can help us please
Thanks a lot in advance
regards
katia.

"Failed to connect to the service manager" when I try to add nodes to a cluster on Windows Server 2008 R2

Hello,
I get the following error message everytime I try to add a node to an existing cluster "Failed to connect to the service manager".
I'm running Windows Server 2008 R2,
Any ideas?

Hi saeedawadx,
Please run the cluster validation and post the error or warning information, in normal scenario the “Failed to connect to the service manager” issue often caused by the firewall
or AV soft block the others node connect, please try to disable the firewall and AV soft then try again.
The following related article will give more helpful tips,
The case of the server who couldn’t join a cluster – operation returned because the timeout period expired
http://blogs.technet.com/b/roplatforms/archive/2010/04/28/the-case-of-the-server-who-couldn-t-join-a-cluster-operation-returned-because-the-timeout-period-expired.aspx
Trouble Connecting to Cluster Nodes? Check WMI!
http://blogs.msdn.com/b/clustering/archive/2010/11/23/10095621.aspx
I’m glad to be of help to you!
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Service manager console can't connect to Service manager data warehouse SQL reporting services

When I start Service manager console, it gives this kind of error:
The Service Manager data warehouse SQL Reporting Services server is currently unavailable. You will be unable to execute reports until this server is available. Please contact your system administrator. After the server becomes available please close your
console and re-open to view reports.
Also in EventViewer says:
cannot connect to SQL Reporting Services Server. Message= An unexpected error occured while connecting to SQL Reporting Services server: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.EnterpriseManagement.Reporting.ReportingService.ReportingService2005.FindItems(String Folder, BooleanOperatorEnum BooleanOperator, SearchCondition[] Conditions)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItems(String searchPath, IList`1 criteria, Boolean And)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItems(String itemPath)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItem(String itemPath, ItemTypeEnum[] desiredTypes)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.GetFolder(String path)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReportingGroup.Initialize()
at Microsoft.EnterpriseManagement.Reporting.ServiceManagerReportingGroup..ctor(DataWarehouseManagementGroup managementGroup, String reportingServerURL, String reportsFolderPath, NetworkCredential credentials)
at Microsoft.EnterpriseManagement.Reporting.ServiceManagerReportingGroup..ctor(DataWarehouseManagementGroup managementGroup, String reportingServerURL, String reportsFolderPath)
at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ManagementGroupServerSession.TryConnectToReportingManagementGroup() Remediation = Please contact your Administrator.
We have a four server set-up where SCSM, SCDW, and sqls for both are on different servers. Also I have red that this could be a SPN problem, but this has been worked on last week without the SPNs.

On the computer you get the "SQL Reporting Services server is currently unavailable" message please open the Internet Explorer and try to connect to the URL <a href="http:///reports">http://<NameOfReportingServer>/reports
This should open the reporting website in IE. If this isn't working you should check the proxy settings in IE. If the URL doesn't work in IE it won't work in the SCSM console as well (and vice versa).
Andreas Baumgarten | H&D International Group
Actually I can't access to the reporting website. It asks me credentials 3 times and then return a blank page. Also error message comes to the EventViewer System log with id 4 and source Security-Kerberos.
The Kerberos client received a KRB_AP_ERR_MODIFIED error from the server "accountname".
The target name used was HTTP/"reporting services fqn". This indicates that the target server failed to decrypt the ticket provided by the client.
This can occur when the target server principal name (SPN) is registered on an account other than the account the target service is using.
Ensure that the target SPN is only registered on the account used by the server.
This error can also happen if the target service account password is different than what is configured on the Kerberos Key Distribution Center for that target service.
Ensure that the service on the server and the KDC are both configured to use the same password.
If the server name is not fully qualified, and the target domain (domain.com) is different from the client domain (domain.com), check if there are identically named server accounts in these two domains,
or use the fully-qualified name to identify the server.
I can access the website directly from the server which hosts Reporting Services.
Also I query "setspn -Q HTTP/"reporting services fqn" whit result NO SUCH SPN FOUND.

We need to create one or more business services to connect to service provider in OSB

Hi all,
    I posted some questions for OSB and received some responses helpful. And today, I have a question about it to clearing about business services in OSB.
    Based on oracle's documents, a business service will connect to (I mean it can communicate) service provider (backend service). I have a example: Backend service A provide two services getEmployeeInfo and updateEmployee. Will I create one or two business services to connect to A ( to use these services) ? I think I need only one ? Can anyone talk about this case ?
    Many thanks.

Hi Beck,
for your scenario you can use only one business service,
1. As Karan already explain about wsdl, you should create a Business Service using WSDL file then you can choose operation at testing time.
2. if you don't want to use a wsdl and you can create a SOAP type service then you can use WSA-Action to identify the service at beckend . Using wsa-action you can send a operation name like :
<wsa:Action>http://xmlns.oracle.com/pcbpel/adapter/db/dbAdapterMultiOperation/Project1/AnkitTest/insert(Operation Name)</wsa:Action>
Here 2 different solutions for you Question.
Thanks
Ankit

How to create dynamic connection in business view manager.

Hi Sir,
Can u explain how to create dynamic connection in business view manager.
Thanks
Vishali Raghava Raju

HI Vaishali,
Can you please elaborate your requirement ?
-Regards
B

Connecting to HP Business Service Management BSM ?

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