Connecting to itunes store wont work, but internet works?!
Hi guys. For some reason My mac wont let me connect to the itunes music store. it works on any website and says its connected to the internet(( which it is)) and yea. i need it to work. does anyone know what the problem is? because maybe its the firewall but ive looked and i just got this mac....so yea.
Where is the web page that lists the current status of the iTMS? That would be an easy first troubleshooting step. If Safari works, but iTunes doesn't then my system IS CONNECTED TO THE NETWORK and that stupid message is meaningless. Yes, I've restarted iTunes. No, I will not restart my computer, it's busy doing work. My network works, and all other web pages work, the problem is with the store. A page with a simple, "Hey, we're down for a few minutes/hours/days)" with an ETA would be great.
I want the URL of the iTMS Status Page. If there isn't one then put one up!
Message was edited by: Host
Similar Messages
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My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now.
My daughter also has an iPad and an iPhone and these too won't connect either (use the same iTunes account)
Nothing has changed since this morning, I've gone through all of Apples suggested troubleshooting guides but it still won't work!
Help?p.s. I just signed out of my apple id on daughters iPad and tried to create a new apple ID and still got the message CANNOT CONNECT TO ITUNES STORE......
so is this a problem with apple rather than my devices? Just seems weird that all our apple devices are doing this this afternoon when they were just fine this morning.......
P.P.S Just got a text from a friend with iphone and ipad......they are having same issue so at least I know it's not just me, so what's going on here APPLE????? -
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Mozilla has nothing to do with a Microsoft product activation key.
That "test" page should be viewed in Internet Explorer and not with Firefox, as it may use ActiveX which isn't compatible with any Mozilla product.
[https://support.mozilla.com/en-US/kb/ActiveX] -
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I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work. i can't find an automatic update of time zones on my itouch to turn this off.
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Cannot connect to iTunes store. Says check internet connection. Connection is good.
Cannot connect to iTunes store. Says check internet connection. Connection is good.
Hi JHersh305,
Check out this article for issues connecting to the iTunes Store. There's a section for Windows.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for visiting Apple Support Communities.
Nubz -
I cannot connect to itunes store or safari but my internet connection is working, why is this?
My internet connection is working, however, I cannot connect to itunes store, safari or updates on my MacBook when connected to my home wi fi. I can do so if I connect to another wi fi account, e.g. at work. Also I can connect to safari and itunes store using my home wi fi if I use my ipad or iphone. I have tried to re-authorize the Mac Book in case that is the issue but I cannot beacuse safari and itunes store not working. My internet provider say they do not know what the problem is.
Hello pp585,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Have a nice day,
Mario -
Unable to connect to iTunes Store error message yet Wifi working fine. Any issues today?
Any iTunes connection problems on Oct 2? I have wifi connection but can't connect to iTunes either with iPad or iPhone
Hey Brewboy,
On October 2nd, some users may have been unable to access the iTunes Store. Apple worked quickly to resolve these issues, however you may have experienced them. To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
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Hello Tm115,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best of luck,
Mario -
In App Purchase Error, ( Transaction Failed Cannot connect to iTunes Store)
O.k. on my iPhone when I'm in an app I tried to purchase something and it won't let me by saying, Transaction Failed, Cannot Connect to iTunes Store.. But I'm able to use the same app on my iPod touch and I can purchase what I needed.... So can somebody help me figure out what the reason is behind it? Both the iPhone and the Ipod has the same account information and both uses the same computer to connect to iTunes.... So why does one work and the other doesn't? Also its an iPhone 3Gs...
Although you may be using the same iTunes Account, things can get a little strange if you have different AppleID's for each device. On your device, check settings ==> Store. The AppleID for that device is listed there. It can be confusing because syncing to the same iTunes account is not the same as managing App and purchases through the iTunes Store Account.
On your iTunes window the uppe right corner shows which AppleStore ID is logged in. If it turns out they are different, simply log out of the store on iTunes, and log in with the other account. Download the updates. Log out and then back in to the other account.
As an alternative, download the updates on the device they were purchased. Sync to iTunes, and the updated download be transferred back to iTunes and available to the other devices syncing with iTunes.
Or....... if your iPhone is Airplane Mode, turn that Airplane mode off and ignore everything from above. -
TS1368 Cannot connect to iTunes store on iPad
Trying to access iTunes Store, but message keeps on popping up: "Cannot connect to iTunes Store" Rest of system, Internet, wi-wi all running smoothly. Any ideas?
*to
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my ipad is connected to my wifi but the app store and itunes store never open, the internet never works and it is always loading but never working. I dont understand why as my computer works for my wifi and my brand new ipad should too.
Some things to try first:
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2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
my iphone4 is 10 times faster
i have backed up on itunes and restored but still no luck
even siri is laggingmy new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
my iphone4 is 10 times faster
i have backed up on itunes and restored but still no luck
even siri is lagging -
My ipod touch 4g isnt letting me download apps now whenever i try to it says cannot connect to itunes, i cant find anything that works, i logged out of my apple account and tried to log back in but it wont let me! Can anyone help me
Likely Apple problem
iTunes Store - 20% of users are affected
Users are unable to make purchases.
http://www.apple.com/support/systemstatus/ -
My wifi works fine and I can access the store fine, but when I try to install an app, I get the message "cannot connect to iTunes store"
I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.
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Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
Thank You.See:
Can't connect to the iTunes Store
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