Connecting to the iTunes Store

I've been able to do it before but now whenevr I try it says, "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active. Then try again". My connection is active and I can't find any setting that would prevent it from connecting. It also can't find any information for CDs I try to import. Any advice?

I'm not going to show you everything, but here is what you NEED to know.
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2011-01-24 22:47:48.
If its one person then its the fault of the individual. If it is 20+ then I think its apple's fault.
Your not the only one getting this problem.
http://discussions.apple.com/thread.jspa?threadID=2714540&messageID=12984469#129 84469
and
http://discussions.apple.com/thread.jspa?threadID=2726253&tstart=0

Similar Messages

I am using Windows 7 Pro, 64 bit on a brand new PC, and cannot connect to the iTunes store using iTunes version 10. HELP!!

Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe). After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime. After a restart, i opened itunes again, and got the same result. That led me to believe that iTunes was NOT being blocked by another program on my machine. I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work. Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not). I then tried to let iTunes update itself using the automated update function. It tried to update itself to the most current version, then 10.6. Again, iTunes was unable to connect to the iTunes store. I HAVE tried disabling the anti-virus software (AVG), but that made no difference.
I have since gone back and reinstalled iTunes 9. Here's the catch though. When I reinstalled using version 9, I had to redo all my library files. I'm about 1/2 way through my CD's, and now have a substantial library file going. The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9. However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file. At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
Here are my questions:
1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact?
2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install? I would really like to get all the benfits of the newer versions.
3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support. I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right? The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
Any help or ideas would be greatly appreciated,
-Brian

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I'm having some strange (& Inconsistent) errors when I try to connect to the iTunes store..

Hello there, so I was enjoying listening to music and using my various apps when suddenly I could no longer connect to the iTunes store. I went to update my apps and I was told itunes could not connect to the store 'Error 310'. I went to go online and post a question only to find my account had been suspended until I changed the password. I did so and no one managed to reply to my problem. Anyway, later that day suddenly it did connect, however when I tried to download updates I was given 'error 8003'.
So, I did as Apple support instructed, and deleted my downloads folder, and stopped my firewall, and stopped all other programmes so my computer was running on bare bones, even my speakers were had no software. However this made no difference, and I returned later that day to find that, instead of error 8003, I was stuck with error 310 again. I am a little confused...
Finally, I have checked and doubled checked and cannot find firewall or programme conflicts, and other wifi devices in my house seem to access the store succesfully.
I would like to update itunes but, is it possible to update it from the website without the total reinstall? Will all my music be safe? It could just be my current version has decided not to play ball anymore.
I'll be checking back here regularly, but thank you in advance. Also, to prewarn you, myself and computers do not always get on very well... I'm reasonably good at using them to be fair but since my first ICT lesson it's been known that computers don't seem to behave for me. So if you give me instructions please feel free to treat me like an idiot and spell them out.

Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
Anyone who find this; I disabled all extension in chrome. I then searched the word proxy in the settings section. A button came up, "change proxy settings" I clicked on it. Earlier it was greyed out as an extension was interefering.. It brought up a box with my own settings from my computer. Then I clicked LAN settings, then unchecked the 'Use a proxy server' button.
P.S. If you're using chrome, bail, and dowload Komodo Dragon. It's virtually identical, but you're not tracked, and you can use chrome extensions, and you can quickily transfer your chrome preferences into it.

ITunes RADIO is not working. "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so - iTu

iTunes RADIO is not working.
“iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
Simply put, firstly, I can't connect to the internet when I click on Radio. People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
===============================================================
NOTE: no password for iTunes exists in my Keychain. Is this a problem?
Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
Apple store id It works via direct internet connetion but not through iTunes. Very strange.
===============================================================
FYI, Hardware Overview:
Model Name:                       MacBook Pro
Model Identifier:                 MacBookPro8,2
Processor Name:               Intel Core i7
Processor Speed:               2 GHz
Number of Processors:    1
Total Number of Cores:    4
L2 Cache (per Core):         256 KB
L3 Cache:                            6 MB
Memory:                              16 GB
Boot ROM Version:            MBP81.0047.B27
SMC Version (system):      1.69f4
Serial Number (system):   C0*******F8V
Sudden Motion Sensor:
State:   Disabled
Intel 6 Series Chipset:
Vendor: Intel
Product:            6 Series Chipset
Link Speed:       6 Gigabit
Negotiated Link Speed:           6 Gigabit
Description:      AHCI Version 1.30 Supported
M4-CT512M4SSD2:
Capacity:           512.11 GB (512,110,190,592 bytes)
Model: M4-CT512M4SSD2
Revision:           040H
Serial Number: 0000000012330912E75A
Native Command Queuing:    Yes
Queue Depth:   32
Removable Media:        No
Detachable Drive:        No
BSD Name:         disk0
Medium Type:      Solid State
TRIM Support:     Yes
Partition Map Type:     GPT (GUID Partition Table)
S.M.A.R.T. status:         Verified
Volumes:
disk0s1:
Capacity:           209.7 MB (209,715,200 bytes)
BSD Name:         disk0s1
Content:            EFI
disk0s2:
Capacity:           511.25 GB (511,250,432,000 bytes)
BSD Name:         disk0s2
Content:            Apple_CoreStorage
Recovery HD:
Capacity:           650 MB (650,002,432 bytes)
BSD Name:         disk0s3
Content:            Apple_Boot
Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
<Edited by Host>

This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013

I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

Have just bought my youngest an Ipod - set up new user account on the computer, created a new email account. However, cannot get this Ipod to connect to the Itunes store. What am I doing wrong? Have spent hours on this!!!!

have just bought my youngest an Ipod. Have set up a new user accout as suggested by the man in the Apple store, got a separate email account and everything seemed ok. HOwever, cannot get it to connec to the Itunes store so cannot redeem any vouchers. I have now spent hours on this and am rapidly losing patience! Can anyone help please.

This may help.
Can't connect to the iTunes Store
What happens whenyou try to connect? Error messages?

I downloaded iOS 8.2 and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on...

I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working... I have reset the phone twice, tried via cell service, and rebooted my wireless router..

As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/
Edit

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2

Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malzi

You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?

I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
Any ideas as to what could be going on, aside from a cruel April Fool's joke?
Thanks.
David

How about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

How can i solve "Cannot connect to the iTune Store" issue on my iPhone?

Hi,
Frequently i'm getting alert message (Cannot Connect to the iTune Store) while use my valid Credential on iPhone 4 (even Itunes application) Setting-> iTunes & App Stores->. but same credential accepted other iPhones too why not in my iPhone 4. same way others Apple ID wouldn't accept in my iPhone 4. how can i solve this problem? please suggest me.
Thanks in Advance,
Suresh Balakrishnan.

Take a look at these instructions:
http://www.digitaltrends.com/mobile/how-to-make-ringtones-for-iphone/

TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
Andy

I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

I can't connect to the itunes store and have some problems with other websites. Some websites load OK. I had the same problem on my iPad and changed the DNS, but don't want to do this on my iMac, anyway, surely I should have my router's DNS?

I can't connect to the iTunes store from my iMac and have problems loading a number of other websites, however some websites load perfectly well. I have had the iTunes store issue on my iPad and resolved it by changing the DNS but surely I should use the DNS for my router. I don't really want to change it for the iMac as I access secure sites with it to internet shop.
Any ideas, I was going to try loading Chrome but can't get it without going through the iTunes store. Anyway, that is treating the symprom not the cause.

Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296

I get an error that says can't connect to the itunes store when I search for a specific artist only

Hi all,
When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store". This only happens when I search for music by this band. I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine. But for some reason, it doesn't work with this artist. The band name is July for Kings. Not sure if anyone else has had this issue, but I hope so!
Thanks,
Rick

IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

Connecting to the iTunes Store

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