Connecting to zon- fon free Internet

I have been with Bt since bt openworld and recently had trouble with their router, well actually when it broke it was my router.
Bt eventually supplied another one when I purchased another package. I don't really need another package as I don't use a lot of Internet time in the UK, and was going to quit.
Bt came up with a plan which included bt fon which as I read it enables the user to access the net pretty much worldwide if they open up their router for other foneiros to use.
As I spend the majority of my time in Portugal I thought what a wonderful Idea, I will be able to log into zon-fon free Internet, which is bt,s partner in Portugal.
Its actually impossible as I have only once succeeded on getting onto the landing page. The bt page says that I have opted in and the fon page says that I am an alien.
After some 2 months of looking for a fon-zon hot spot, at first bt said that I should change my location ( I can pick up with good signal strength 2 or 3 fon-zon free Internet spots. Yet cannot get to the landing page. Now either something is desperately wrong with fon or someone is telling fibs or of course my laptop is kaput but it does work more or less everywhere else and it does pick up zon-fon free Internet but I cannot get to the landing page to log in. Has anyone else had this problem in this area ( priai da rocha)
There is little point in staying in either bt or fon if it doesn't work. So far have been very little help even though they are taking the money, for a service they are failing to provide. I have sent in screen shots showing my connection status, Fon seem to want to help but so far haven't come up with any solution. And bt hasn't as yet done anything. I have a suspicion that the fon system was just invented to spy on us anyway, not that that bothers me at all, as the help centre seems to be in the USA, well they call it the help centre. Has anyone any ideas that I can try as I have spent a fortune on 3G wireless dongle time with vodaphone, when it should have been on free wifi.

from a diagnostic tool provided with a sitcom wireless dongle it suggests that I have excellent contact with the fon modem. If the modem wasnt registered to fon then it would not come up as a fon free internet connection. I agree that it seems that the fon modem that I connect to is not connected to the internet but have all five not been connected secondly fon are supposed to check that internet connections are available by testing them. failure to leave your modem available results in you losing your fon status. when I check my fon status with bt mine is ok. so all 5 fon connections breaking the agreement I dont think so. I continue to think that bt are not putting any effort into sorting out bt fon problems . Has any one else in Portugal had any problems with connecting to zon-fon-free-internet. Indeed it should not be a problem for bt to come up with some sort of answer, if anyone has managed to get through someone sensible at Bt I would very much like to know.
regards

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