Connecting via sftp

I'm having problems connecting to a server via sftp. My friend on a macbook pro using the same internet provider is not having problems connecting/logging in (same username/pwd). What settings on my macbook pro could be preventing my sftp access? I've tried using cyberduck and terminal. I am using port 22. I can access another network via VPN. I have a router but have been told this should not be the issue.
I get the following from terminal session:
Last login: Fri Nov 9 20:51:10 on ttyp2
Welcome to Darwin!
yyys-computer:~ yyy$ sftp [email protected]
Connecting to xxx.org...
sshexchangeidentification: Connection closed by remote host
Connection closed
Thanks in advance,
Brenda

Are you using Kerberos?
I've seen this problem happen when tickets don't get forwarded properly.
In this case you need to enable the GSSAPIDelegateCredentials option for the remote host in ~/.ssh/config

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