Connecting with FaceTime in Moscow

I bought an iPad2 for my granddaughter to use in Moscow. She had wifi in her flat and uses the iPad2 there to send me emails OK. However, when I try to connect with FaceTime my iPad2 rings out but she doesn't get the call. We used FaceTime to communicate in the UK without any trouble using the same kit and settings. Does anyone have any ideas as to what might be causing the problem?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

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Hi, look I have the same problem but in my case I'm trying to connect with my girlfriend who lives in a different city. She can call me and I will receive the notification, but when I try to call her nothing will happen on her iPod. I double checked my internet connection and restored my iPod's settings several times tough I haven't come up with a solution for this. Any idea on what's happening?
Regards!

Eduardo Arias wrote:
Hi, look I tried fordwarding various ports of my wifi router. Yesterday it worked perfectly, I used facetime with my girlfriend for over 20 minutes without a problem and then another 15 minutes with a friend. Today I arrived home and tried dialing my girlfriend but nothing happened, then she dialed me back but the only thing it happened was an announcement that said "connecting", nothing more. I loved the app. just as I saw it working but I'm starting to hate it due to all the problems I'm having to connect with other iPods. Is there anything else that I can do?
Regards,
Eduardo.
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Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

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Nanny Moo

Hi there NannyMoo,
If you haven't already, take a look at the article linked below which provides troubleshooting tips that may help you resolve the FaceTime connection issue that you're running into with your iPads.
If you can't make or receive FaceTime calls - Apple Support
So long,
-Jason

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Thanks for that, T-Ratt
With that new info, here are a couple of things you can try:
(1) Turn either Wi-Fi or Airplane Mode on and off to try to refresh your connection. Then try FaceTime again. You can
(2) Both you and your friend should test with more than one FaceTime contact to determine which end of your connection is the cause of the trouble. You can test with me if you need more contacts. Click my name at left to find my contact info.
(3) Some users report that that changing the wi-fi DNS Setting to Google's 8.8.8.8,8.8.4.4 improves wi-fi performance for FaceTime.
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cmearns,
It does sound like we have very similar problems with perhaps ultimately the same solution.
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John

"Poor Connection" with Facetime

Hello Facetime pros,
I can no longer facetime with any of my usual contacts. We have a strong connection to the local wifi. We get an initial answer with a frozen frame from the other side, the audio is too choppy to use. Looking for help on this.
Here's our status - Facetime was previously working fine - could go to Uruguay and Wisconsin - no issues.
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Toggle Wi-Fi off and back on again (Settings > Wi-Fi).
Toggle FaceTime off and back on again (Settings > FaceTime).
Restart your router.
Reset your router.
Restart your device by pressing and holding the power button.
Force the FaceTime app to close and launch again. To do so, double tap the home button, then tap and hold the FaceTime app icon; when they jiggle tap the minus to close the app. Double click the home button and restart the FaceTime app.
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Tap Settings > General > Date & Time and set a time that is one year ahead (like 2013) and try again. If this does not solve the issue, make sure you toggle “Set Automatically” on.
I have not tried reseting my device, but I had done that recently for another reason, so it's been done within the last 30 days.
Please help.

No guarantee, but things to try.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
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~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
~~~~~~~~~~~~~~
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
 Cheers, Tom

Connecting with FaceTime in Moscow

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