Connecting Z10 to Link issues

I bought a new Z10 a few months ago and after several updates to z10 and bb link i still can't connect my phone to link to sync any contacts or back it up. I use to just back up my old bb 7.1 over wifi or the network but that option is no longer available on new 10 device I dont know why. regardless its really starting to annoy me. Im running windows 8 with the latest version of link, I've contacted windows as well as my carrier and still nothing. ive tried to connect via USB cable and wifi but nothing is working. Any ideas is appreciated.

Hello Murph8766...
Blackberry uses Friend Link to this you can restore your contacts, files, notes, and you can transfer it to your new Blackberry 10 ...
I invite you to check this link and see the information to restore your backup of the old model Blackberry.
http://www.blackberry.com/btsc/KB33505
Regards Murph8766...
Kudos ** Do not forget to give those people who help and advise you regarding your questions **
@ gutijose14
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Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
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