Connection down, need proper help

I'm on bt infinity and my connection has been down since 25/04/13.
I reported it to bt customer support and they told me to test my line (which I have among all the other basic remedies) they then told me to plug my phone in the landline and test it, well I don't have a landline phone, she then hung up.
There had been a worksite up near the cabinet the weekend it went out where workers also cut through a power cable, I'm certain the fault is there. My broadband light is constantly flashing orange and from searching the forums and using my brain, my connection can't be authorised so something is wrong at the exchange. I've asked for an engineer and I've never received one, I need the Internet for my university work (end module due at end of may!). Also because of disabilities I use the Internet for a lot of my care services and daily needs.
I'm sick of the poor service I get on the phone and need someone I can actually understand and has actual networking knowledge.
(Forwarding this post to the mods).
So once again, I request an engineer before I end up losing my patience with BT, especially if it affects my uni work even more. I expect better support from the amount I pay for my connection.
And before anyone asks, yes as stated earlier I've done all the regular checks (line checks, cabling etc etc)!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Hello,
A day ago I received a message from BT saying that I was approaching the usage limit for my BT broadband. I am on Option 2 and normally use around 20GB in a month. I checked my usage on My BT and found it was 38.64GB on 14/2. I checked again this morning and found it was now 42.73GB for the 15/2.
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Thank you
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Solved!
Go to Solution.

PaulP1966 wrote:
I've received a very helpful message from a Forum Moderator explaining my problem. The usage monitor also included my BT Vision usage, so I have not exceeded the limit with my broadband. Hopefully this problem will be sorted out in the next few weeks.
It seems a great shame BT's staff in India aren't aware of this problem - it would save a lot of time, telephone calls and worry.
This is extremely interesting. I've been having this problem since last summer and still am. I have a similar type of usage to you with browsing, emails etc. My work IT department are gobsmacked how my usage can be so high.
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