Connection drops and change of IP address

Hi guys,
I've been having trouble with my broadband for some time. There is no issue with the speed, but my connection often drops, and as you can imagine this can be very annoying whilst gaming! There's nothing more annoying than being disconnected from a game of fifa (especially when winning!).
These connection drops happen almost every time the phone rings, and at other times seem completely random. Sometimes the phone will ring and the internet will not disconnect but most of the time it will. I've contacted BT and they advised me to change the filters, which I did with no result. So I contacted them again and they have arranged for a new router to be sent out.
Also I have noticed that my IP address changes every time I am disconnected, which causes problems with games which recognize the device you are playing on (namely RS and Gwars 2). This means I have to go into my email to verify my login every time I get a disconnect :/
So is there anything that I might be doing wrong on my end? Is there any way I can fix this?

Thanks here's the info
Connection information
Line state    Connected
Connection time    0 days, 0:52:21
Downstream    4,210 Kbps
Upstream    714 Kbps
ADSL settings
VPI/VCI    0/38
Type    PPPoA
Modulation    ITU-T G.992.5
Latency type    Interleaved
Noise margin (Down/Up)    4.5 dB / 1.3 dB
Line attenuation (Down/Up)    57.5 dB / 32.3 dB
Output power (Down/Up)    19.0 dBm / 12.2 dBm
Loss of Framing (Local)    12
Loss of Signal (Local)    1
Loss of Power (Local)    0
FEC Errors (Down/Up)    79685 / 1133
CRC Errors (Down/Up)    77 / N/A
HEC Errors (Down/Up)    N/A / 598099
Error Seconds (Local)    894
Speed Tester Results
Download speed: 3.47Mbps
Max achievable speed: 4Mbps
Acceptable range: 1.2-4Mbps
IP profile: 3.71Mbps
Upload speed: 0.56Mbps
Max achievable speed: 0.83Mbps
IP profile: 0.83Mbps
Quiet line test was fine. No crackling or hissing noises.
Master socket is the old one with the entry point in the centre. Hope this helps.

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