Connection drops when devices removed

I Decided to move the base station for our cordless phones last night, whilst I did this my wife was using the net.
On disconnecting the phone base the net connection dropped, plugging it back in brought the connection back. As an experiment I then removed the filter from the master socket, this filter isn't connected to anything, and got the same result.
The master socket has two extension cables wired off it, both installed by BT. One leads to a socket for the phone base station and the other leads to a socket for the router. All sockets are filtered.
Seems a bit odd to me that taking things out of the loop should cause the connection to drop, is that normal?

Possibly a loose wire but as it's all working fine now I'm just going to ignore it.
That was the one and only time in 6 years at this address I've ever felt the need to move the phone base station so it can just stay where it is for another 6 years

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Hi
I am new to this forum so please let me know if I don't supply all the necessary information.
For a couple of months now we have had a consistent problem with the broadband connection dropping when an incoming phone call is received, prior to this it had been fine for a long time. After making the normal user checks, as recommended by BT, the problem persisted. A BT engineer visited my house and was able to reproduce the fault at the master socket. He traced the line back, via the manholes under the street to a connection box outside the village. After working hard for four hours he seemed to have fixed the fault and was able to demonstrate streaming video uninteruppted by an incoming call. He told me that he had solved the problem by re-routing the line, he also replaced the mark 2 router with a mark 3 router. Twenty four hours later the problem returned and is again absolutely consistent - even with just the router connected to the master socket the broadband light will go out when an incoming call is received. On phoning the helpline I was told that there was a problem at the exchange, which should be fixed within 24 hours, but it wasn't and I didn't hear back. Further investigation showed that both of these issues had been marked as resolved. We are a long way from the exchange and have had a history of problems with both the line itself and the exchange. In the past the hard working BT engineers have always managed to get things sorted out when they have visited.
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Hi John
Thank you for your very prompt response. Clicking on that link does not show up any problems in my area or with my line. I have limited technical knowledge, but what you say about high resistance does fit the facts. We have had a lot of problems over the years, most of which have been traced back to faults between the box at the edge of the villagae and our house - we have had the line replaced more than once, although I'm not exactly sure what that involved. In the past the fault that recurred was very slow speed and dropping of the broadband connection, this is different now in that the speed is actually now quite good for our area, but the connection drops when a phone call is made or received. I did have the fault logged with BT, but it has now disappeared from "track faults" without being resolved.
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if the possible sollution from chris6273 does not work, and you have already tried the test socket then I would contact the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
the mods can take up to 3 days to reply
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Connection drops when devices removed

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