Connection error on win8, but not win7?

'connection error' on win 8 laptop. works fine on my old laptop (win7). bb link recognizes z10 but always accompanies z10 tab with yellow triangle.? I cant sync.
have tried so many things to sort it.
Can i take phone (and laptop) to my service provider (o2), or will they not feel its their job?
ta

Hi gmoss,
Is BlackBerry Link installed in a Windows user account with administrative privileges? If not, could you please try uninstalling it and reinstalling it in this user account? If it is installed in this user account, please have a look at this KB article for more information. "BlackBerry 10 smartphone is unable to connect to BlackBerry Link via USB" http://blackberry.com/btsc/KB33832
Let me know if that helps.
-FS
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Connection error on win8, but not win7?

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