Connection error to iTunes Store

Can someone help me please? I have never had a problem connecting to the iTunes Store until two days ago. When I try and connect I get the following error message: "iTunes could not connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again."
My Network Connection is active. Nothing has changed on my computer that I am aware. So why all of a sudden can I not connect? I have been on the support pages and found nothing useful. I have tried the Network Diagnostice which just confirms at the bottom:
"Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out."
Help someone please??

ok, back again...
I have called and spoken to a technician at the Apple Help desk here in Australia.
He told me that it seems that the security settings have been changed for the itunes store which is why majority of us are unable to access it. He told me to go and disable all Anti-Virus, Firewall and Pop Up software and this should help...I then told him that I am using itunes from work and I don't have any authority to do this!
I have expressed that Apple are losing business and I also told him that there are alot of unhappy itunes users out there. I told him that I will have to consider buying a new MP3 player. He seemed a little concerned at this and went off to speak to someone...
When he came back he told me that the problem we are all having is a FIREWALL problem. If you are getting this error, you need to remove the firewall on your Machine before itunes will let you into the store. I told him I can't do this, and he has pretty much said to me that if that's the case, then I can't access the store.
If anyone has removed the firewall on there computer, but is still having the same issue - can I suggest that you ring Apple in your country and let them know this, I am unable to remove the firewall from Company computers, so there is no chance of getting it working from my machine.
http://www.apple.com/support/contact/phone_contacts.html

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ITunes could not connect to the iTunes Store "Error Message"

I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
Can anybody help out their?
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 ED842AA-ABA M7250N
iTunes 7.6.2.9
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 425XXXXXXXXXXXXX
Current user is an administrator.
The current local date and time is 2008-07-06 01:07:54.
iTunes is not running in safe mode.
Video Display Information
RADEON X300 Series
RADEON X300 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: XXXXXXXXXXXX
Subnet Mask: XXXXXXXXXXXX
Default Gateway: XXXXXXXXXX
DHCP Enabled: Yes
DHCP Server: XXXXXXXXXX
Lease Obtained: Sun Jul 06 01:02:58 2008
Lease Expires: Sun Jul 06 02:02:58 2008
DNS Servers: 66.51.205.100
66.51.205.100
66.51.206.100
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.3),
E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 39:58 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:18:00
Track 3, start time 07:16:25
Track 4, start time 11:23:70
Track 5, start time 15:23:17
Track 6, start time 20:15:17
Track 7, start time 23:04:67
Track 8, start time 26:10:40
Track 9, start time 28:59:05
Track 10, start time 31:31:42
Track 11, start time 33:32:32
Track 12, start time 37:03:57
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 10 16 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 8K645xxxV9R
Bus Speed: 61440

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

I'm having some strange (& Inconsistent) errors when I try to connect to the iTunes store..

Hello there, so I was enjoying listening to music and using my various apps when suddenly I could no longer connect to the iTunes store. I went to update my apps and I was told itunes could not connect to the store 'Error 310'. I went to go online and post a question only to find my account had been suspended until I changed the password. I did so and no one managed to reply to my problem. Anyway, later that day suddenly it did connect, however when I tried to download updates I was given 'error 8003'.
So, I did as Apple support instructed, and deleted my downloads folder, and stopped my firewall, and stopped all other programmes so my computer was running on bare bones, even my speakers were had no software. However this made no difference, and I returned later that day to find that, instead of error 8003, I was stuck with error 310 again. I am a little confused...
Finally, I have checked and doubled checked and cannot find firewall or programme conflicts, and other wifi devices in my house seem to access the store succesfully.
I would like to update itunes but, is it possible to update it from the website without the total reinstall? Will all my music be safe? It could just be my current version has decided not to play ball anymore.
I'll be checking back here regularly, but thank you in advance. Also, to prewarn you, myself and computers do not always get on very well... I'm reasonably good at using them to be fair but since my first ICT lesson it's been known that computers don't seem to behave for me. So if you give me instructions please feel free to treat me like an idiot and spell them out.

Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
Anyone who find this; I disabled all extension in chrome. I then searched the word proxy in the settings section. A button came up, "change proxy settings" I clicked on it. Earlier it was greyed out as an extension was interefering.. It brought up a box with my own settings from my computer. Then I clicked LAN settings, then unchecked the 'Use a proxy server' button.
P.S. If you're using chrome, bail, and dowload Komodo Dragon. It's virtually identical, but you're not tracked, and you can use chrome extensions, and you can quickily transfer your chrome preferences into it.

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2

HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?

I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
Any ideas as to what could be going on, aside from a cruel April Fool's joke?
Thanks.
David

How about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I get an error that says can't connect to the itunes store when I search for a specific artist only

Hi all,
When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store". This only happens when I search for music by this band. I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine. But for some reason, it doesn't work with this artist. The band name is July for Kings. Not sure if anyone else has had this issue, but I hope so!
Thanks,
Rick

IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help

I am unable to connect to the iTunes Store. This issue began yesterday, 3/11/13. I previously have been able to connect to the store successfully on this computer which runs Windows 7 and Security Center since November. I also used the iTunes Store on my previous computer for several years. I am able to connect to the store with my new iPod Touch 5th generation. I did a Google search for Error Code -1202 but did not find any pertinent results. I would greatly appreciate any assistance in troubleshooting this situation. Thank you!

Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock

I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help

TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help.

Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock

I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes.

I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up

I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

same here no solutions

Upon logon I get message (An unknown error occurred. I tunes could not connect to the itunes store (-3212)

I get the error message "Itunes could not connect to the itunes store. An unknown error occurred (-3212) I have deleted all apple/itunes files and reinstalled the new version of itunes. Still get the same message.

Hey GaryScar,
Thanks for the question. I understand you are experiencing issues with connecting to the iTunes Store. The following articles may help to resolve your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." help!

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated! Thanks in advance.

Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Using a Mac, OSX 10.6.8; My internet connection is working properly, yet I get the following message in iTunes: "iTunes could not connect to the iTunes store. An unkown error occurred (-54)."

Using a Mac, OSX 10.6.8; My internet connection is working properly, I can reach all sites via browser, yet I get the following message in iTunes: "iTunes could not connect to the iTunes store. An unkown error occurred (-54)."

I have the same issue with almost exactly the same environment...
iPhone4S (32GB) running iOS5.0
Windows 7 Enterprise
iTunes 10.5.2.11
iPhone has been set up to wirelessly sync when on charge yet I get this error when the iPhone is not even charging!
I work for a mobile network operator and although this isn't something we support anyway, we would usually stumble across something like this when customers call us for advice prior to contacting the manufacturer for support, yet this hasn't been a call driver so I'd imagine this is isolated... (either that or not many people have updated their device and set up the wireless sync lol)...
Hey Apple! Any ideas? :-)

Hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out.

hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..

Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

I attempted to open my itunes store and would not do so. The message said itunes could not connect to the Itunes store. Un aunknow error occurred (-3212)

I attempted to open my itunes store. The message said it could not connect to the Itunes store. An unknow error occurred. (-3212) This was after I installed the latest upddate. Any ideas?

Hello link1948,
The following article provides steps that can help get iTunes reconnected to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

Connection error to iTunes Store

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