Connection fail database to developer

who i can find SID and SERVICE NAME in oracle 10g

if you created db you had ORACLE_SID environment variable sometimes equal db_name you can see this from pfile.
which locate $ORACLE_HOME/admin/<db>/pfile.
but service_name in as know net service name which can you see also from $ORACLE_HOME/network/tnsnames.ora file

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    M relno      7010
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    M patchno    32
    M intno      20020600
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    M pid        212
    M
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    M  length of sys_adm_ext is 576 bytes
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    M  DpShMCreate: sizeof(tm_adm)          5912704     (29416)
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    M  DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
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    M  DpShMCreate: sizeof(comm_adm)          552080     (1088)
    M  DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
    M  DpShMCreate: sizeof(slock_adm)          0     (104)
    M  DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
    M  DpShMCreate: sizeof(file_adm)          0     (72)
    M  DpShMCreate: sizeof(vmc_adm)          0     (1864)
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    M  DpShMCreate: allocated wp_ca_adm at 000000000B86B450
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    M  DpShMCreate: allocated comm_adm at 000000000B873190
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    M  DpShMCreate: allocated vmc_adm_list at 000000000B8F9E20
    M  DpShMCreate: allocated gw_adm at 000000000B8F9EA0
    M  DpShMCreate: system runs without vmc_adm
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    M    pid = 212
    M    severity = 0
    M    status = 0
    M    stat = WP_RUN
    M    waiting_for = NO_WAITING
    M    reqtype = DP_RQ_DIAWP
    M    act_reqtype = NO_REQTYPE
    M    rq_info = 0
    M    tid = -1
    M    mode = 255
    M    len = -1
    M    rq_id = 65535
    M    rq_source =
    M    last_tid = 0
    M    last_mode = 0
    M    semaphore = 0
    M    act_cs_count = 0
    M    csTrack = 0
    M    csTrackRwExcl = 0
    M    csTrackRwShrd = 0
    M    mode_cleaned_counter = 0
    M    control_flag = 0
    M    int_checked_resource(RFC) = 0
    M    ext_checked_resource(RFC) = 0
    M    int_checked_resource(HTTP) = 0
    M    ext_checked_resource(HTTP) = 0
    M    report = >                                        <
    M    action = 0
    M    tab_name = >                              <
    M    attachedVm = no VM

    M  *****************************************************************************
    M  *
    M  *  LOCATION    SAP-Server sirillium1_SED_00 on host sirillium1 (wp 0)
    M  *  ERROR       ThInit: db_connect
    M  *
    M  *  TIME        Mon May 16 23:57:33 2011
    M  *  RELEASE     701
    M  *  COMPONENT   Taskhandler
    M  *  VERSION     1
    M  *  RC          13
    M  *  MODULE      thxxhead.c
    M  *  LINE        10783
    M  *  COUNTER     1
    M  *
    M  *****************************************************************************

    M  PfStatDisconnect: disconnect statistics
    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hook >BtcCallLgCl< for event BEFORE_DUMP
    M  ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
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    XUSER Entry  1
    Key         :DEFAULT          
    Username    :SAPSID                                                         
    UsernameUCS2:S.A.P.S.E.D. . . . . . . . . . . . . . . . . . . . . . . . . . .
    Password    :?????????
    PasswordUCS2:?????????
    Dbname      :SID              
    Nodename    :server1                                                     
    Sqlmode     :SAPR3  
    Cachelimit  :-1
    Timeout    
    Isolation  
    Charset     :<unspecified>    
    XUSER Entry  2
    Key         :c                
    Username    :CONTROL                                                        
    UsernameUCS2:C.O.N.T.R.O.L. . . . . . . . . . . . . . . . . . . . . . . . . .
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    PasswordUCS2:?????????
    Dbname      :SID              
    Nodename    :server1                                                     
    Sqlmode     :INTERNAL
    Cachelimit  :-1
    Timeout     :-1
    Isolation   :-1
    Charset     :<unspecified>    
    XUSER Entry  3
    Key         :c_J2EE           
    Username    :CONTROL                                                        
    UsernameUCS2:C.O.N.T.R.O.L. . . . . . . . . . . . . . . . . . . . . . . . . .
    Password    :?????????
    PasswordUCS2:?????????
    Dbname      :SID              
    Nodename    :server1                                                     
    Sqlmode     :SAPR3  
    Cachelimit  :-1
    Timeout    
    Isolation  
    Charset     :<unspecified>    
    XUSER Entry  4
    Key         :w                
    Username    :SUPERDBA                                                       
    UsernameUCS2:S.U.P.E.R.D.B.A. . . . . . . . . . . . . . . . . . . . . . . . .
    Password    :?????????
    PasswordUCS2:?????????
    Dbname      :SID              
    Nodename    :server1                                                     
    Sqlmode     :INTERNAL
    Cachelimit  :-1
    Timeout     :-1
    Isolation   :-1
    Charset     :<unspecified>    
    Any idea? we are out of ideas at this moment.
    Regards
    Edited by: Gustavo Goicochea on May 17, 2011 6:37 PM

    Natalia, this system was not resored nor copied, it was up and running before kernel update. We did some of the tests you said and someothers, here are some outputs.
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    END
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    'SUPERDBA';'SYSDBA'
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    'SAPR3';'DBA'
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    regards

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