"connection failed" mac app store
When attempting to purchase/download apps from my Macbook w/Lion OS using App Store I am asked to log in where I get "Connection failed." message. Also I cannot sign in to my account from the App Store. I can access everything else on the internet and even log in to apple.com. Everything was fine up until a few days ago when I upgraded to Lion.
How can I fix this?
This is a bug in Lion 10.7.4 and to get more info look at this post:
https://discussions.apple.com/message/18353267#18353267
I have tried what I posted above and it got rid of the AppStore issue for me, but there may be other issues that are related to certificates:
I had many error messages saying invalid certificate on websites like hotmail and others since updating to Lion 10.4.7
Also my bank site and others gave same error while before it never did so!
Come on, Apple solve the bug in Lion without forcing us to buy Mountain Lion because of a bug!!
Here is the message that solves the issues so far from above thread:
antonyoung
Re: Invalid Certificate on every secured website
Jun 9, 2012 4:40 PM (in response to quickSti)
Thank you quickSti! This finally solved the problem for me.
quickSti wrote:
I solved this on my wife's computer by resetting the security certificate settings. This might help others:
Close all windows.
Keychain Access -> click on System Roots on the left, and then click on Certifcates on the bottom left.
Check to see if any of the certificates on the right have the blue "+" symbol - this means they have custom trust settings.
There is a bug in changing the policies, so you'll have to change them via the method below. Changing them just by changing the access to "system defaults" doesn't seem to save. The method below worked for me.
Double-click on each certificate with the custom setting (blue "+"), expand the section labled "trust". Change the "Secure Sockets Layer (SSL)" setting to "no value specified". Close window - you should be prompted for the password. Double-click on the certificate again, expand trust, change the "When using this certificate" setting to "Use System Defaults". Close window, and re-enter password.
If you didn't re-enter your password upon closing the window, the setting didn't take. The blue "+" should disappear after a few seconds when it's set back to default. Once all of the certificates are changed back to default, restart Safari.
This solved all of the problems for my wife's computer with these issues and OSX 10.7.4
Thank you to everybody who helped with this bug...
Similar Messages
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Cannot Connect to Mac App Store
When I open the MAS, I get a "Cannot Connect to the App Store" alert in the window.
When I try to signin, I receive a red "Connection failed" message in the signin dialog box.
When I go to Software Update from the Apple Menu, I receive a notice that "Software Update can’t connect to the update server. Make sure you’re connected to the Internet, and then try again."
When I click on the Network Diagnostics button presented and go through the diagnostic, my network reports operating perfectly.
When I go to an app on the iTunes web-storefront click on the "View in Mac App Store" button, the MAS launches, but I get the same connection error.
I can sign in to the iTunes store. I can update software on my iDevices by using the iOS App Store. I have no problems there. It's just the MAS.
Apple support articles say:
If you’re having trouble using App Store, try these solutions:
If you see a message that your computer can’t connect to App Store, make sure your Internet connection is working. If you can open a web browser and view a website, there may be a problem with the store. Try using App Store again later. [I've been trying for two days, and there aren't a lot of issues like this on the first page of the discussions section, so I think it's probably not a common error at the moment...]
Make sure your computer’s date, time, and time zone are set correctly in Date & Time preferences. Choose Apple menu > System Preferences, and then click Date & Time. [These are correct.]
Make sure your Apple ID information is accurate and that you don’t need to correct a problem with a previous purchase. To verify your Apple ID information and review your purchase history, choose Store > View My Account or click Account in the Quick Links section. [I can't connect in the app, so...]
If you’re still having trouble, click Support in the Quick Links section. [I couldn't find QuickLinks, but no other support article seems to be availlable to help this problem.]
I have restarted my computer, I have removed the App Store with AppDelete and reinstalled from the Lion 10.7.4 Client Combo. I've got no change.
I did notice that the MAS window menu reports the name of the window as "Firenze", which seems weird to me. Can anyone advise me?
kernal.log
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m639defac 647 ->Software Update<-
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m639defac 647 ->Software Update<-
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:42 MyMachine kernel[0]: Software Update (map: 0xffffff8019bc0f68) triggered DYLD shared region unnest for map: 0xffffff8019bc0f68, region 0x7fff95000000->0x7fff95200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:59 MyMachine kernel[0]: App Store (map: 0xffffff801c96e878) triggered DYLD shared region unnest for map: 0xffffff801c96e878, region 0x7fff95000000->0x7fff95200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
system.log
Jun 20 00:39:39 MyMachine installd[652]: Starting
Jun 20 00:39:39 MyMachine installd[652]: uid=0, euid=0
Jun 20 00:39:41 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'Software Update' 0:5b05b (CF-c)
Jun 20 00:39:41 MyMachine Software Update[647]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
Jun 20 00:39:49 MyMachine installd[652]: Exiting.
Jun 20 00:39:58 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'App Store' 0:5c05c (CF-c)
Jun 20 00:39:58 MyMachine App Store[660]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
Jun 20 00:41:22 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'System Preferences' 0:5d05d (CF-c)
Jun 20 00:41:22 MyMachine System Preferences[665]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
Jun 20 00:41:25 MyMachine Finder[261]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
Jun 20 00:41:27 MyMachine System Preferences[665]: Killed finderpop-daemon
Jun 20 00:41:27 MyMachine com.apple.launchd.peruser.502[179] ([0x0-0x20020].com.finderpop.fp-injector[328]): Exited: Terminated: 15
Jun 20 00:41:27 MyMachine [0x0-0x5d05d].com.apple.systempreferences[665]: FinderPop-x86_64-24209 - removed myself from Login Items (1)
Jun 20 00:41:34 MyMachine installd[681]: Starting
Jun 20 00:41:34 MyMachine installd[681]: uid=0, euid=0
Jun 20 00:41:44 MyMachine installd[681]: Exiting.
Daignostic and Usage:
6/20/12 12:39:40.635 AM Software Update: SWU: scan found 0 products:
com.apple.message.uuid: {Alphanumeric removed}
com.apple.message.domain: com.apple.SoftwareUpdate.time.scan
com.apple.message.signature: FAILURE: (null)://localhost/
com.apple.message.result: failure
com.apple.message.value: 0.63927
com.apple.message.value2: 930.995
com.apple.message.signature2: Software Update
com.apple.message.signature3: SUScanResultCode, 100
6/20/12 12:41:35.190 AM Software Update: SWU: scan found 0 products:
com.apple.message.uuid: {Alphanumeric removed}
com.apple.message.domain: com.apple.SoftwareUpdate.time.scan
com.apple.message.signature: FAILURE: (null)://localhost/
com.apple.message.result: failure
com.apple.message.value: 0.07725
com.apple.message.value2: 116.113
com.apple.message.signature2: Software Update
com.apple.message.signature3: SUScanResultCode, 100
Is it really just a a server down, or is there a bigger problem?
(Couldn't edit profile; change is 12 GB RAM)Hi ..
Fist, uninstall Fingerpop beta > http://www.finderpop.com/manual/210/title.html
"/Library/ScriptingAdditions/SIMBL.osax"
Next, open a Finder window. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
/Library/ScirptingAdditions
Click Go
Move the SIMBL.osax files from the ScriptingAddtions folder to the Trash
Try the App Store.
edited by: cs -
Can't Update or connect to Mac App Store !
Hey Guys,
I have the following Problem, i can't use the software update function anymore, because it always says: Software Update can't search for updates because of a Problem. It can't connect to the update server. When i use the network diagnose it says the internet works , very weird. Well, before i moved to Austria from Germany it worked. So has anybody an idea what could be the problem ?
Greetz MikeYou must sign in to the App Store with the Apple ID you used to install the app. If you don't recognize the ID, see below.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
Can't connect to Mac App Store
I dumped my app store app by mistake, how do I replace it?
I was having this same issue.
After upgrading my early 2010 iMac to Mountain Lion, I found several issues. I couldn't connect to the app store, finder kept freezing and would require relaunch, could not connect to itunes, safari crashed upon every attempt to use, etc. So I attempted to update my software, yet with the app store failing to function, I couldn't.
I verified and repaired my disk and permissions through the disk utility.
Yet I still could not connect to the app store or itunes. I found it referenced somewhere that Keychain First Aid could potentially resolve the issue. That has thus far resolved the issue for me.
Applications > Utilities > Keychain Access
In the menu, under Keychain Access, select Keychain First Aid.
Verify, and then repair.
Hope this helps! -
Can't connect to Mac App Store after upgrade to OSX 10.9
After upgrading to Mavericks, I cannot log into the Mac App store to update/purchase the apps on my MacBook Pro with Retina. I have two Apple ID's. With one I can connect to the Mac App Store. When I use the other ID it just hangs at the login box and does nothing. I need to use both ID's as I have software updates for both. Thanks for your assistance.
After upgrading to Mavericks, I cannot log into the Mac App store to update/purchase the apps on my MacBook Pro with Retina. I have two Apple ID's. With one I can connect to the Mac App Store. When I use the other ID it just hangs at the login box and does nothing. I need to use both ID's as I have software updates for both. Thanks for your assistance.
-
Can not connect to mac app store
I recently upgraded to Mountain Lion on my early 2008 MacBook Pro. Now, each time I go to the App Store, it either displays can not connect to the Mac App Store, or if it does, the store is very slow and I can not download any apps. I'm not sure why this is happening. Any thoughts?
Hey sanchocan,
If you find that you are unable to connect to the Mac App Store, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Specifically the sections titled Troubleshoot issues on a Mac and Learn more.
Thanks for using Apple Support Communities.
Be well,
Brett L -
Dear Apple Support Community!
I installed Mavericks OS X on my iMac immediately after it was released. I was soon starting to experience trouble with logging in to Mail and App Store. After contacting Apple Support and trying various tips and tricks to no avail, like re-installing Mavericks for instance, I just decided to wait for an update of the OS X to see if that would solve my problems. Unfortunately, that didn't help either.
I therefore turn to the Apple Support Communities in hope of expert help that will solve my problems.
Here are the actions that result in error messages:
Mail > Choose a mail account to add > Google > Continue > Name/Email Address/Password > Set Up > A connection error occurred.
App Store > Sign In > Apple ID/Password > Sign In > Connection failed.
I have three accounts on my computer:
System Administrator, Guest Account and Other.
I use the “Other” account as my regular account. When I log in to the System Administrator or Guest Account I don’t experience any problems; Mail and App Store work as they should.
Booting in safe mode does not solve the problem:
I disconnected all wired peripherals except those needed for the test, and removed all aftermarket expansion cards. I booted in safe mode and logged in to the account with the problem.
I tested the said actions while in safe mode. The problems were the same.
After testing, I rebooted as usual (i.e., not in safe mode) and verified that I still had the problems.
Info about my Mac:
iMac
24-inch Mid 2007
Processor 2,8 GHz Intel Core 2 Duo
Memory 4 GB 667 MHz DDR2 SDRAM
Graphics ATI Radeon HD 2600 Pro 256 MB
Serial Number xxxxxxxxxxx
Software OS X 10.9.1 (13B42)
Console System Logs
Console log – All Messages
Action:
Mail > Choose a mail account to add > Google > Continue > Name/Email Address/Password > Set Up > A connection error occurred.
02.02.14 12:41:38,030 SafariNotificationAgent[43964]: Error calling realpath on the home directory.
02.02.14 12:41:38,032 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent[43964]) Exited with code: 1
02.02.14 12:41:38,032 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent) Throttling respawn: Will start in 10 seconds
02.02.14 12:41:38,231 com.apple.internetaccounts[66431]: +[IAGoogleAuthTokenManager keychainEntryForUserName:] [359] -- Failed to fetch keychain item for "xxxxxx@xxxxxx" (code -67674)
02.02.14 12:41:38,234 com.apple.internetaccounts[66431]: +[IAGoogleAuthTokenManager setKeychainEntry:ForUserName:] [380] -- *** Failed to store token in keychain for "xxxxxx@xxxxxx" (code -67674)
02.02.14 12:41:38,263 sandboxd[91]: ([66431]) com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,270 sandboxd[91]: ([66431]) com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,282 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,291 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,300 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,309 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,318 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,352 Mail[43640]: CFNetwork SSLHandshake failed (-67674)
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,426 Mail[43640]: CFNetwork SSLHandshake failed (-67674)
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,430 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,497 Mail[43640]: CFNetwork SSLHandshake failed (-67674)
02.02.14 12:41:38,498 Mail[43640]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -67674)
02.02.14 12:41:38,498 Mail[43640]: -[IAAccountAuthenticator connection:didFailWithError:] [172] -- *** error: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo=0x6000001b36a0 {NSURLErrorFailingURLPeerTrustErrorKey=<SecTrust 0x7fdf23579d20 [0x7fff75b66eb0]>, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, NSUnderlyingError=0x60000084b220 "An SSL error has occurred and a secure connection to the server cannot be made.", NSErrorPeerCertificateChainKey=(
"<SecCertificate 0x7fdf2357bf90 [0x7fff75b66eb0]>",
"<SecCertificate 0x7fdf23579ae0 [0x7fff75b66eb0]>",
"<SecCertificate 0x7fdf23578e00 [0x7fff75b66eb0]>"
), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://www.google.com/accounts/ClientLogin, NSErrorFailingURLStringKey=https://www.google.com/accounts/ClientLogin, NSErrorClientCertificateStateKey=0}
Full report of the following incident:
02.02.14 12:41:38,270 sandboxd[91]: ([66431]) com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
Process: com.apple.intern [66431]
Path: /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCServ ices/com.apple.internetaccounts.xpc/Contents/MacOS/com.apple.internetaccounts
Load Address: 0x101a8b000
Identifier: com.apple.internetaccounts
Version: 1 (1.0)
Build Info: 1-InternetAccountsFramework_executables~192000000000000
Code Type: x86_64 (Native)
Parent Process: launchd [1]
Date/Time: 2014-02-02 12:41:38.232 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff888ce5da __open + 10
1 Security 0x00007fff8573d2af Security::MDSSession::updateDataBases() + 693
2 Security 0x00007fff8578feef Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 145
3 Security 0x00007fff8578fde3 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 211
4 Security 0x00007fff8573ccd7 Security::MDSClient::Directory::cdsa() const + 93
5 Security 0x00007fff857f995b Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 39
6 Security 0x00007fff8573c7b2 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security:: CssmQuery const&, bool) + 234
7 Security 0x00007fff85761ca5 Security::KeychainCore::DynamicDLDBList::_load() + 329
8 Security 0x00007fff85761b29 Security::KeychainCore::DynamicDLDBList::searchList() + 29
9 Security 0x00007fff8587b2b5 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security ::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 163
10 Security 0x00007fff8587da18 Security::KeychainCore::StorageManager::optionalSearchList(void const*, std::__1::vector<Security::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 88
11 Security 0x00007fff85754f5c SecKeychainSearchCreateFromAttributes + 142
12 Security 0x00007fff858930a8 _CreateSecItemParamsFromDictionary(__CFDictionary const*, int*) + 3493
13 Security 0x00007fff8588fca7 SecItemCopyMatching_osx(__CFDictionary const*, void const**) + 133
14 Security 0x00007fff8588f95d SecItemCopyMatching + 390
15 InternetAccounts 0x00007fff900ad7c5 +[IAGoogleAuthTokenManager keychainEntryForUserName:] + 215
16 InternetAccounts 0x00007fff900ad604 +[IAGoogleAuthTokenManager googleTokenForEmailAddress:shouldCreateToken:] + 48
17 com.apple.internetaccounts 0x0000000101a95c83
18 CoreFoundation 0x00007fff8c991dec __invoking___ + 140
19 CoreFoundation 0x00007fff8c991c54 -[NSInvocation invoke] + 308
20 Foundation 0x00007fff844b5af6 -[NSXPCConnection _decodeAndInvokeMessageWithData:] + 1469
21 Foundation 0x00007fff844b26be message_handler + 381
22 libxpc.dylib 0x00007fff90ef6510 _xpc_connection_call_event_handler + 58
23 libxpc.dylib 0x00007fff90ef5123 _xpc_connection_mach_event + 2124
24 libdispatch.dylib 0x00007fff86e1aafe _dispatch_client_callout4 + 9
25 libdispatch.dylib 0x00007fff86e1b3b8 _dispatch_mach_msg_invoke + 143
26 libdispatch.dylib 0x00007fff86e19633 _dispatch_queue_drain + 359
27 libdispatch.dylib 0x00007fff86e1a69e _dispatch_mach_invoke + 154
28 libdispatch.dylib 0x00007fff86e19633 _dispatch_queue_drain + 359
29 libdispatch.dylib 0x00007fff86e1a9dd _dispatch_queue_invoke + 110
30 libdispatch.dylib 0x00007fff86e18fa3 _dispatch_root_queue_drain + 75
31 libdispatch.dylib 0x00007fff86e1a193 _dispatch_worker_thread2 + 40
32 libsystem_pthread.dylib 0x00007fff8c5ceef8 _pthread_wqthread + 314
33 libsystem_pthread.dylib 0x00007fff8c5d1fb9 start_wqthread + 13
Binary Images:
0x101a8b000 - 0x101a9efff com.apple.internetaccounts (1.0 - 1) <fedaf54b-d9b6-3da1-b4bc-e2cef64a8491> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCServ ices/com.apple.internetaccounts.xpc/Contents/MacOS/com.apple.internetaccounts
0x7fff8441b000 - 0x7fff8471afff com.apple.Foundation (6.9 - 1056) <d608edfd-9634-3573-9b7e-081c7d085f7a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85738000 - 0x7fff85990ff1 com.apple.security (7.0 - 55471) <233831c5-c457-3ad5-afe7-e3e2de6929c9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff86e16000 - 0x7fff86e30fff libdispatch.dylib (339.1.9) <46878a5b-4248-3057-962c-6d4a235eef31> /usr/lib/system/libdispatch.dylib
0x7fff888b9000 - 0x7fff888d5ff7 libsystem_kernel.dylib (2422.1.72) <d14913db-47f1-3591-8daf-d4b4ef5f8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8c5cc000 - 0x7fff8c5d3ff7 libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c958000 - 0x7fff8cb3dff7 com.apple.CoreFoundation (6.9 - 855.11) <e22c6a1f-8996-349c-905e-96c3bbe07c2f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff90096000 - 0x7fff900e5ff7 com.apple.framework.internetaccounts (2.1 - 210) <c77069c7-928c-315c-aa61-d90543901f20> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x7fff90eeb000 - 0x7fff90f0ffff libxpc.dylib (300.1.17) <4554927a-9467-365c-91f1-5a116989dd7f> /usr/lib/system/libxpc.dylib
Full report of the following incident:
02.02.14 12:41:38,282 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
Process: Mail [43640]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Load Address: 0x10c586000
Identifier: com.apple.mail
Version: 1827 (7.1)
Build Info: 5-Mail~1827000000000000
Code Type: x86_64 (Native)
Parent Process: launchd [166]
Date/Time: 2014-02-02 12:41:38.276 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff888ce5da __open + 10
1 Security 0x00007fff8573d2af Security::MDSSession::updateDataBases() + 693
2 Security 0x00007fff8578feef Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 145
3 Security 0x00007fff8578fde3 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 211
4 Security 0x00007fff8573ccd7 Security::MDSClient::Directory::cdsa() const + 93
5 Security 0x00007fff857f995b Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 39
6 Security 0x00007fff8573c7b2 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security:: CssmQuery const&, bool) + 234
7 Security 0x00007fff85761ca5 Security::KeychainCore::DynamicDLDBList::_load() + 329
8 Security 0x00007fff85761b29 Security::KeychainCore::DynamicDLDBList::searchList() + 29
9 Security 0x00007fff8587b2b5 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security ::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 163
10 Security 0x00007fff85787bc2 SecIdentityCopyPreference + 319
11 CFNetwork 0x00007fff87b4f3e5 HTTPProtocolSSLSupport::getSSLCertsCached(__CFString const*) + 235
12 CFNetwork 0x00007fff87b4f073 HTTPProtocol::setupSSLPropertiesOnStream(_CFURLRequest const*) + 363
13 CFNetwork 0x00007fff87b3c234 HTTPProtocol::openStream() + 80
14 CFNetwork 0x00007fff87b3b67a HTTPProtocol::useNetConnectionForRequest(NetConnection*, __CFHTTPMessage*, unsigned char) + 1750
15 CFNetwork 0x00007fff87b3aeae HTTPConnectionCacheEntry::dispatchConnectionToProtocol(NetConnection*, HTTPProtocol*, HTTPRequestMessage*, unsigned char) + 276
16 CFNetwork 0x00007fff87b3ac6d HTTPConnectionCacheEntry::notifyNextProtocolOfOpenConnection(NetConnection*, unsigned char) + 301
17 CFNetwork 0x00007fff87b37fcf HTTPConnectionCacheEntry::enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 685
18 CFNetwork 0x00007fff87b379cc HTTPConnectionCache::_onqueue_enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 178
19 CFNetwork 0x00007fff87b378f1 ___ZN19HTTPConnectionCache25enqueueRequestForProtocolEP12HTTPProtocolP15__CFHTT PMessage_block_invoke + 26
20 CFNetwork 0x00007fff87b2e3fc ___ZNK17CoreSchedulingSet13_performAsyncEPKcU13block_pointerFvvE_block_invoke + 25
21 CoreFoundation 0x00007fff8c9a2e94 CFArrayApplyFunction + 68
22 CFNetwork 0x00007fff87b2e2db RunloopBlockContext::perform() + 115
23 CFNetwork 0x00007fff87b2e183 MultiplexerSource::perform() + 269
24 CFNetwork 0x00007fff87b2dfb2 MultiplexerSource::_perform(void*) + 72
25 CoreFoundation 0x00007fff8c9d78f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
26 CoreFoundation 0x00007fff8c9c9062 __CFRunLoopDoSources0 + 242
27 CoreFoundation 0x00007fff8c9c87ef __CFRunLoopRun + 831
28 CoreFoundation 0x00007fff8c9c8275 CFRunLoopRunSpecific + 309
29 Foundation 0x00007fff84482907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
30 Foundation 0x00007fff8448270b __NSThread__main__ + 1318
31 libsystem_pthread.dylib 0x00007fff8c5cd899 _pthread_body + 138
32 libsystem_pthread.dylib 0x00007fff8c5cd72a _pthread_struct_init + 0
33 libsystem_pthread.dylib 0x00007fff8c5d1fc9 thread_start + 13
Binary Images:
0x7fff8441b000 - 0x7fff8471afff com.apple.Foundation (6.9 - 1056) <d608edfd-9634-3573-9b7e-081c7d085f7a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85738000 - 0x7fff85990ff1 com.apple.security (7.0 - 55471) <233831c5-c457-3ad5-afe7-e3e2de6929c9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff87b07000 - 0x7fff87c77ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42cfc3db-35c8-3652-af37-4bcc73d8bdef> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff888b9000 - 0x7fff888d5ff7 libsystem_kernel.dylib (2422.1.72) <d14913db-47f1-3591-8daf-d4b4ef5f8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8c5cc000 - 0x7fff8c5d3ff7 libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c958000 - 0x7fff8cb3dff7 com.apple.CoreFoundation (6.9 - 855.11) <e22c6a1f-8996-349c-905e-96c3bbe07c2f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Console log – All Messages
Action:
App Store > Sign In > Apple ID / Password > Sign In > Connection failed.
02.02.14 12:51:07,365 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,372 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,377 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,384 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,390 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,396 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,402 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,409 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:09,730 SafariNotificationAgent[44337]: Error calling realpath on the home directory.
02.02.14 12:51:09,732 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent[44337]) Exited with code: 1
02.02.14 12:51:09,732 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent) Throttling respawn: Will start in 10 seconds
Full report of the following incident:
02.02.14 12:51:07,365 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
Process: App Store [44259]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Load Address: 0x107a6d000
Identifier: com.apple.appstore
Version: 201 (1.3)
Build Info: 61-Firenze~201000000000000
Code Type: x86_64 (Native)
Parent Process: launchd [166]
Date/Time: 2014-02-02 12:51:07.307 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff888ce5da __open + 10
1 Security 0x00007fff8573d2af Security::MDSSession::updateDataBases() + 693
2 Security 0x00007fff8578feef Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 145
3 Security 0x00007fff8578fde3 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 211
4 Security 0x00007fff8573ccd7 Security::MDSClient::Directory::cdsa() const + 93
5 Security 0x00007fff857f995b Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 39
6 Security 0x00007fff8573c7b2 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security:: CssmQuery const&, bool) + 234
7 Security 0x00007fff85761ca5 Security::KeychainCore::DynamicDLDBList::_load() + 329
8 Security 0x00007fff85761b29 Security::KeychainCore::DynamicDLDBList::searchList() + 29
9 Security 0x00007fff8587b2b5 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security ::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 163
10 Security 0x00007fff85787bc2 SecIdentityCopyPreference + 319
11 CFNetwork 0x00007fff87b4f3e5 HTTPProtocolSSLSupport::getSSLCertsCached(__CFString const*) + 235
12 CFNetwork 0x00007fff87b4f073 HTTPProtocol::setupSSLPropertiesOnStream(_CFURLRequest const*) + 363
13 CFNetwork 0x00007fff87b3c234 HTTPProtocol::openStream() + 80
14 CFNetwork 0x00007fff87b3b67a HTTPProtocol::useNetConnectionForRequest(NetConnection*, __CFHTTPMessage*, unsigned char) + 1750
15 CFNetwork 0x00007fff87b3aeae HTTPConnectionCacheEntry::dispatchConnectionToProtocol(NetConnection*, HTTPProtocol*, HTTPRequestMessage*, unsigned char) + 276
16 CFNetwork 0x00007fff87b3ac6d HTTPConnectionCacheEntry::notifyNextProtocolOfOpenConnection(NetConnection*, unsigned char) + 301
17 CFNetwork 0x00007fff87b37fcf HTTPConnectionCacheEntry::enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 685
18 CFNetwork 0x00007fff87b379cc HTTPConnectionCache::_onqueue_enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 178
19 CFNetwork 0x00007fff87b378f1 ___ZN19HTTPConnectionCache25enqueueRequestForProtocolEP12HTTPProtocolP15__CFHTT PMessage_block_invoke + 26
20 CFNetwork 0x00007fff87b2e3fc ___ZNK17CoreSchedulingSet13_performAsyncEPKcU13block_pointerFvvE_block_invoke + 25
21 CoreFoundation 0x00007fff8c9a2e94 CFArrayApplyFunction + 68
22 CFNetwork 0x00007fff87b2e2db RunloopBlockContext::perform() + 115
23 CFNetwork 0x00007fff87b2e183 MultiplexerSource::perform() + 269
24 CFNetwork 0x00007fff87b2dfb2 MultiplexerSource::_perform(void*) + 72
25 CoreFoundation 0x00007fff8c9d78f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
26 CoreFoundation 0x00007fff8c9c9062 __CFRunLoopDoSources0 + 242
27 CoreFoundation 0x00007fff8c9c87ef __CFRunLoopRun + 831
28 CoreFoundation 0x00007fff8c9c8275 CFRunLoopRunSpecific + 309
29 Foundation 0x00007fff84482907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
30 Foundation 0x00007fff8448270b __NSThread__main__ + 1318
31 libsystem_pthread.dylib 0x00007fff8c5cd899 _pthread_body + 138
32 libsystem_pthread.dylib 0x00007fff8c5cd72a _pthread_struct_init + 0
33 libsystem_pthread.dylib 0x00007fff8c5d1fc9 thread_start + 13
Binary Images:
0x7fff8441b000 - 0x7fff8471afff com.apple.Foundation (6.9 - 1056) <d608edfd-9634-3573-9b7e-081c7d085f7a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85738000 - 0x7fff85990ff1 com.apple.security (7.0 - 55471) <233831c5-c457-3ad5-afe7-e3e2de6929c9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff87b07000 - 0x7fff87c77ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42cfc3db-35c8-3652-af37-4bcc73d8bdef> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff888b9000 - 0x7fff888d5ff7 libsystem_kernel.dylib (2422.1.72) <d14913db-47f1-3591-8daf-d4b4ef5f8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8c5cc000 - 0x7fff8c5d3ff7 libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c958000 - 0x7fff8cb3dff7 com.apple.CoreFoundation (6.9 - 855.11) <e22c6a1f-8996-349c-905e-96c3bbe07c2f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundationI have had somewhat similar problems as Øystein Ange since upgrading from Snow Leopard to Mavericks in January. But fortunately, I have been able to solve many of them after a lot of trial & error, frustration and sweat! I now long for the more than 2 years of previous Snow Leopard usage when problems were small, few and far between, and quickly solvable. I feel as if Apple has cut me adrift and left me to struggle on my own with the seemingly numerous problems of getting the performance of Mavericks to finally stabilize on my iMac.
Øystein's Feb. 8th post asks some of the same Mavericks questions that I still have. It would be very helpful to me, and to others I'm sure, if someone/anyone has specific suggestions or solutions on what one could/should do to fix specific problems with newly installed Mavericks OSs, short of a clean, full re-install of the OS.
I have one admin account plus the guest account on my iMac Mavericks. Does this mean my admin account is a/the root account?! How can one tell whether or not they are logging in with a root account?! What's the distinction between the root account, a user's admin account, and other standard users' accounts?! Could someone please recommend a definitive Apple document describing all the various types of Mavericks accounts, in detail, and how/when/where/why each type should be used before or along with any of the others?
Why is it suddenly a no-no to log on to Mavericks via the root user account, when previous OS versions had no problem with this?! What's the purpose of the root user account if not to use it to log on to the computer?! If it's so dangerous, why isn't it internally safeguarded from inadvertent logins by casual users?! What damage or harm are we talking about, and why weren't personal-use customers given a big warning about this apparent "booby trap" in Mavericks?! Saying NEVER DO THAT is like closing the barn door after the horse has already bolted, and it explains nothing to the casual user.
We can't just do a clean re-install every time something in Mavericks hiccups?! Based on my recent experience, and on what I'm seeing in this thread, I would have had to re-installed it a half dozen times in the past 2 months alone!! That's nonsensical. There's got to be a better way of fixing a newly installed Mavericks OS than doing a re-install over and over again. Why don't the Mac diagnostic and troubleshooting tools work in Mavericks' case, as they have done for me on many occasions on earlier OS versions?! What is it about Mavericks that makes it different this time?! Could it possibly have something to do with integration of Mavericks and iCloud; and, if so, what specific cautions should the casual user observe to make sure they don't jeopardize the integrity of Mavericks by doing something similar to logging in from the root account?!
Many customers need to be brought in out of the dark! Is there an Apple Mavericks expert out there who can advise the customer community on specifically how to apply the existing repair tools to solve specific Mavericks teething problems, without having to revert to multiple OS re-installs? -
I can't connect to Mac APP Store with my apple Id
i have a message "your computer cannot be verified" please contact Assistance
1. Delete the file Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
2. Reboot
3. Sign in to the app store. -
Mac App Store log in error message 'connection failed'
Hi all,
I access the internet via a local network and proxy server at my workplace who also use the websense firewall software. We've managed to sort it finally that we can log into iTunes, but still cannot log into Mac App Store using the same AppleID and password. Whenever I try I keep getting the 'connection failed' error message.
Any ideas anyone???...
Stuart.Hi all,
I access the internet via a local network and proxy server at my workplace who also use the websense firewall software. We've managed to sort it finally that we can log into iTunes, but still cannot log into Mac App Store using the same AppleID and password. Whenever I try I keep getting the 'connection failed' error message.
Any ideas anyone???...
Stuart. -
Mac App Store Connection Failed After Mavericks Update
Hi y'all,
immediately after I updated my Lion to Mavericks (10.9.1), I could not access no more Mac App Store: as I enter my (valid and active) Apple ID credentials, I receive a "Connection Failed" message (in red, in the same login dialog, under the user id field).
So I've tried to set to "Always Trust" all of my Class 3 Certificates in my Keychain, I removed all of the Mac Appstore plist files (appstore and storeagent), I've also tried to remove the network preferences plist file to reset my network interfaces preferences, I've also deleted the ocsp and crls cache files, and I've setup the ocsp and crls certificates preferences in my Keychain Access to off.
I obviously checked out my App Store account and it's correct and active - I'm also currently using it on my iPhone, iPad and iPod with no problem at all!
Anyway I wanted to try creating a new App Store account from the Mac AppStore itself: after I validated it, I tried to login into Mac AppStore... with no success!
So, NONE of the above mentioned attempts solved the problem, and I'm WORRIED and astonished wondering HOW APPLE COULD RELEASE A MAJOR O.S. UPDATE THAT SMASHES THE MAC APP STORE, WHICH IS ONE OF THE CORE APPS OF THIS O.S.!!! I use Mac OSes since many years and I never had O.S. problems (only some minor issue with third party applications out of Apple's scope and solved with some simple workaround).
CAN ANYBODY PLEASE HELP ME? :-)
THX IN ADVANCE,
DANILaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Mac App store will not connect
My 27 inch iMac and can't connect to the Mac App Store
I'm running 10.8.2
A bit of history. I've had a new [Seagate] drive fitted this week under the Apple replacement programme.
I did a complete restore from time macine backup which left me not able to login to my machine.
After two days of calls to Apple Support finally got access to all my Data.
So back to can't connect problem.
It's not a problem with parental controls as there are none. I am logged in from a master admin account.
I have full internet access. I can access iTunes from my 27 inch iMac using the same apple ID not problem.
When I open the App store and try and login to my account it says 'connection failed' in red.
Btw I can access the App sore no problem from my Mac Book Pro using the same apple ID
Apple Support have been unable to help me so far.
Any ideas anyone?
Best regards
Phil CunninghamHi, something else is wrong.
To find out if it's system wide or user specific, try this...
Open System Preferences>AccountsUsers & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does App Store work in the new account? -
TS1424 Failed connection to the App Store!
I have a Mac Mini (2011) running 10.7.4 I want to buy Mountain Lion but I cannot achieve connection with the App Store! 'Connection Failed' is my only response. The computer is successfully connected to the internet. I've disabled the firewall and changed Class 3 permissions to 'Always allow'.Please help!
Can't connect to the iTunes Store
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After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!
Your advice did not help me. I also installed 10.7.4 combo but the situation is the same.
my internet connection is ok, mail is ok, but app store after 3 resets does not recognize my ID and it says "connection is not possible". Why? I have the same problem in both my mac mini late 2009 and mac book air 2010? Is it a problem of 10.7.4 update? I have to solve this problem and how can i return to 10.7.3 if my last backup was not with 10.7.3???thank you for your kind collaboration... -
About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?
Just to make sure, open Mac App Store and click Purchases. Can you pause the download and restart it?
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Everytime i try to open the mac app store it doesn't connect
I've just downloaded the new ios x software mountain lion. I am trying to get a few new apps from the mac app store. However everytime I open the mac app store application it dooesn't start and the error. "cannot connect to the mac app store" appears. Does this have anything to do with Apple currently updating the system or is there really a problem. If there is then can somebody help me out getting it working.
I had found this when I had the same problem:
Close the App Store (make sure to Quit)
Open Keychain Access from the Applications > Utilities folder
Click on System Roots on the upper left panel
Click on Certificates from the lower left panel
Scan through the list of certificates on the right and look for any with a blue “+” symbol overlaid on the icon (these have custom trust settings, which might be wrong).
For some reason just setting them to Use System Defaults doesn’t make the settings apply, so repeat the following steps for all certificates with the blue “+”
Double Click on the certificate to show the info panel
Click on the triangle next to Trust to reveal the Trust settings
Change the Secure Sockets Layer (SSL) setting to No Values Specified
Close the info panel, you should be prompted for the administrators password.
Double Clock on the same certificate again
Expand the Trust settings
Change the When using this certificate setting to Use System Defaults
Close the info panel, and again enter the administrators password.
Repeat this for all of the certificates with the blue “+”
When done, restart the App Store and see if you can access Updates.
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