'Connection Failed' msg when trying to connect my TX to wifi

I have a Palm TX that I bought used. The seller said it was in good order (she bought an iPhone), everything else works on it, my router is a Linksys and is working properly for the laptop. I have been on the phone and live chat with Palm support (they say they can't help). I have read the major posts about common problems (by Wyrenut, I think and on brighthand). I have done a soft reset and a hard reset with no change.
HELP! The TX picks up the signal and shows our SSID. We use WPA-PSK and I've entered the key code several times and I'm sure it's correct. The TX also will pick up signals elsewhere, such as hotels and restaurants, but still says 'connection failed'.
Is there a way to tell if it is a hardware problem? If maybe I got a lemon? (I hope not) All else works properly. I can sync, etc.
Can anyone help? If it helps, I was told it is 2 yrs old. Also, I've emailed the seller and asked if the wifi connection was working when she last used it, but nothing yet.
Post relates to: Palm TX
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MAC filtering is turned off by default in just about every router.  If you haven't turned it on, then it shouldn't be in effect.   I don't own a Linksys, but MAC filtering should be in the Wireless settings somewhere.
When you did the resets, did you test the TX immediately without a Hotsync?  If not, it may be software-related.
Are you sure the router is set to broadcast in /b mode, or "Mixed /b and /g"?  If set to "/b,/g, and /n" try backing off to just b and g, no /n.
WyreNut
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