Connection fee - Charge on Per minute basis or Per...

I am new and want to use Skype to call Fix and Mobile line, I find there is a connection fee. Does that charge on on Per minute basis or Per connection basic?
Thanks,
Jeff
Solved!
Go to Solution.

Hi,
A connection fee is charged when you use Skype Credit to call a mobile or landline. Connection fees are charged according to the currency set in your Skype account, and per call.
For more information on how to find which connection fee applies to the country you are calling, visit:
https://support.skype.com/faq/FA1050
Connection fees are also subject to the following conditions:
- If the call lasts less than one second, the call is not charged.
- If the call lasts more than one second, the connection fee is calculated based on your account currency.
- If your currency is not set, the connection fee will be calculated in Euros.
- If your billing address is within the EU, the connection fee is subject to 15% VAT – so for example, the actual cost for a connection fee of €0.039 (the global rate) would be €0.045. However, since your Skype Credit has been subject to 15% VAT at the time of purchase, you would see the amount of €0.039 deducted from your Skype Credit.
- If a call is declared to be free of charge (such as a promotion or 0800 number) the connection fee is not charged.
- If you have one of our Unlimited subscriptions, the connection fee is not charged for the calls covered by the subscription.
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Similar Messages

£130 Connection Fee - Waived But Not For Long.....

Good evening all,
I really do hope someone can help me out with this problem I am currently having with regards to a connection fee charge.
I have been a BT landline customer since 2007 and up until a few months ago had not encountered a single problem hence when this occurred I genuinely thought it would take one single phenomenal to fix. Unfortunately this was not the case.
The problem started when I moved address and entered my new property on the 31st of July, approximately 6 miles away from my old address. Along with the usual things like SKY TV etc, all my services were taken care of by 'Home Move' teams, BT seemed to be the most difficult to negotiate. Because I was moving to a different exchange area, I would have to cancel my long standing account and open a new one. I spoke to a few UK staff members on call and there was no mention of a charge.
After longing and hoping that I did not have to wait too long for a phone connection in my new apartment so that I could get my broadband up and running, I was told on call that an engineer would have to come out and install a line within the property so booked a day off work to be in the flat.
Even better than taking a day off to wait in all day, was the text message I received from 'BTSMS' stating that my "advised appointment on the 12-AUG 2011 between 1pm and 6pm is no longer required for order (VOL011-XXXXXXXXXXXX) Our records show that you already have a phone socket and wiring within your home and can complete the order without the need to visit."
Long story short, my phoneline was working in the flat (SKY tv requires an active line to access interactive services) so without BT actually needing to do anything, the line was in there already
The problem was, I soon received a bill in confirming there had been a £130 charge to my account. I called, waiting 50 minutes on the phone and spoke to Offshore (India) who were sympathetic to my situation and he seemed to understand what the problem was. He stated he would be able to reverse the charge.
No sooner had 48 hours passed and I received another bill through the post explaining I HAD been charged £130 for a connection fee.
I subsequently went through the rigmarole of phoning Offshore, speaking to 2 further administrators and a Manager who promised to look into my queries, even pulling the necessary phenomenal to listen to and call me back - I never received a call back.
That in itself, for one of the worlds largest communication companies, unable to call a customer back, is just plain ignorant.
I have steered away from contacting the Office of Fair Trading, OFCOM etc as I do believe this to be an easily rectifiable mistake but I have lost hope and require guidance please from anyone that may have been through this before.
Thank you.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: "* A small connection fee applies." Call land...

Kizzume wrote:
How much is this connection fee?
I believe SKYPE can reconsider about this "SMALL! connection fee", calls are connected by the caller through the hardware and software and the systems are in place by default . Hence the OLD STYLE of a person connecting the call is farsical. SKYPE being a premier in this environment and getting popularity would benifit if they remove this SMALL connection fee. Now with all automated systems it is not justifiable to charge a CONNECTION FEE on top of the calling fee per minute or second ?
TO ALL READER OF THIS MESSAGE PLEASE VOICE YOUR SUPPORT TO CONVINCE SKYPE TO LISTEN. ALTERNATIVELY WE MIGHT GO TO "VIBER" ENMASS NO FEE.

Hi,
A connection fee is charged when you use Skype Credit to call a mobile or landline. Connection fees are charged according to the currency set in your Skype account.
There are two different kinds of connection fees in Skype:
Global Rate countries
Non-Global Rate countries
For more information on how to find which connection fee applies to the country you are calling, visit: https://support.skype.com/faq/FA1050
Connection fees are also subject to the following conditions:
If the call lasts less than one second, the call is not charged.
If the call lasts more than one second, the connection fee is calculated based on your account currency.
If your currency is not set, the connection fee will be calculated in Euros.
If your billing address is within the EU, the connection fee is subject to 15% VAT – so for example, the actual cost for a connection fee of €0.039 (the global rate) would be €0.045. However, since your Skype Credit has been subject to 15% VAT at the time of purchase, you would see the amount of €0.039 deducted from your Skype Credit.
If a call is declared to be free of charge (such as a promotion or 0800 number) the connection fee is not charged.
If you have one of our Unlimited subscriptions, the connection fee is not charged for the calls covered by the subscription.
If you need further clarifications, you may contact our Customer Support directly through this link: https://support.skype.com/faq/FA1170
Hope this helps.
Julian

Connection fee for free Skype Credit

Hi,
I recently got free Skype Credits to call landlines or mobile for up to 75 minutes. However, I would like to check if the connection fees will be deducted from this credit, since the website states that 'Calls made as part of any of our subscriptions are exempt from connection fees.'
Thanks for your assistance
Solved!
Go to Solution.

MarkChen wrote:
Hi Andre,
So will it be deducted from the credit, or as a separate charge? Thanks for the info!
From Skype Credit. When making calls with Skype Credit you have 2 charges:
1) Rate per minute: http://www.skype.com/intl/en-us/prices/payg-rates/
2) Connection fee per call: http://www.skype.com/go/connectionfee
This is why I would recommend a subscription if you are making lot of calls. With subscriptions you only make 1 payment monthly, every 3 months or yearly and you don't need to worry about connection fee.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

TS3274 My iPad charges for a minute or so then stops... When reconnect the chargers, it still does the same thing..

My iPad charges for a minute or so then it stops... I reconnect the charger, it still continues doing the same thing... Any way out pls....

Hello there, batulububa.
The following Knowledge Base article although written for iPhone can be used in troubleshooting your iPad battery issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Specifically the following:
Battery does not charge from the USB power adapter
Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
Also refer to iPhone and iPod touch: Charging the battery.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

My info for battery charging says "Not Charging" when it is charging as per dashboard widget.

My info for battery charging says "Not Charging" when it is charging as per dashboard widget. Since change to lion all slowed down do I need more ram ( have 2 gig). Lost some icons in web site icons and other random icons. So far SL better.

Yeah, it was purchased in August 2008. I'm not really sure what a charge cycle is, but I do plug it in and unplug it a lot to a power source. Mainly because I keep my computer on most of the time (either on or on sleep). So between taking it to classes and stuff, I'll recharge in between and when it's really low, otherwise I run it off the battery most of the time.
On a sidenote, I have went to that information thing about about the battery after letting it sit plug in for a few hours, and now it has this information:
Battery Information:
Model Information:
Serial Number: DP-ASMB016-38ea-4762
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 61993
Fully charged: No
Charging: No
Full charge capacity (mAh): 61993
Health Information:
Cycle count: 324
Condition: Good
Battery Installed: Yes
Amperage (mA): -1208
Voltage (mV): 12129
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 60
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No
Message was edited by: Akalboy
Oh, forgot to note. Now the time remaining is 10 hours, which is DEFINITELY wrong.

Connection Fee for Skype Pro

I have been a Skype Pro user for years and have just realized just now that I have been paying a "connection fee" when making "FREE" local calls.
Chatting with a customer support person was useless.
If paying a monthly fee, then rid the "connection fee".
I am planning on taking this further.
Solved!
Go to Solution.

I've been a Skype uaser since it's first beta public release and put a fair amount of money towards the service in Skype credit, when it was worth it.
As no good deed goes unpunished, I have never-ever received such inept "support" from any legit or non-legit operation. Count on Microsoft to screw up anyhting that used to be good and replace it with a faceless, suportless thingie that nowadays gives NSA a backdoor into it, to top things off.
Anyways, here is my take on it with Kenneth, the useless rep that kept reciting the menaingless mantra that this disgraced company calls "support":
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Re: SRX1218625810ID - Skype Pro subscription useless
Kenneth,
I would really like to talk to a supervisor / manager regarding this issue, which in my opinion is abusive and illegal billing.
You are now a Microsoft product and as such you should be abiding by US consumer laws, which are similar to the ones we have in Canada and offer consumer protection against scams like this.
Why does Skype keep charging me every month when the service I'm paying for is no longer offered?
And why wasn't I offered a credit or an upgrade based on the money I've invested in the "service"?
Please provide a path of escalation to this issue and / or an email address or phone number for someone in management that can answer these question and bring a resolution to the problem.
If I don't a response within 72 hrs - and I don't mean the kind of answers you are giving me, I will use every means at my disposal to discredit Skype for illegal billing practices and lack of actual customer support.
++++++++++++++++++++++++++++++++++++++++++++++++
From: Skype Customer Support <[email protected]m>
To: [Removed for privacy]@yahoo.com
Sent: Monday, September 30, 2013 2:06:12 AM
Subject: SRX1218625810ID - Skype Pro subscription useless
Thank you for your response.
Upon checking your account, your Skype Pro started year 2008. Skype Pro is not offered anymore that is why it doesn't recognize you as a premium user. You can upgrade to other available subscription so you will be able to use other feature of Skype.
We will be waiting for your response.
Best regards,
Kenneth F
Skype Customer Service
Visit us at www.skype.com for news, updates, and tips.
JoeSchmoez wrote:
I've had the same questions about what Skype Pro actually offers as benefits these days (as of August 2013) and I finally decided to contact Skype support to get a definitive answer. First it took about 10 minutes to figure out how to contact anyone (99% of the support links send people back to these forums and the FAQs). Anyway, after an extended live chat session the end result: No one knows.

Iphone 6 automatically turn on even not connect to charger, why would this happen and how to solve it?

iphone 6 automatically turn on even not connect to charger, why would this happen and how to solve it?

I'm not an apple expert or anything, but after hearing this from a coworker (and doing a quick google search) many of the generic chargers do not work in the 5s (especially after the most recent update.) I'm thinking this may be the problem in your case...the charger is not working so the phone just needs a good charge from either an apple certified charger or a generic that will actually work with the phone. I've read some people are able to pull the cable out, turn it around and then plug it back in facing the opposite direction to get it to work. Many have reported, however, that even when this remedies the cable issue, its still won't charge the phone while it is completely dead (which is likely the case since it won't power on at all.) So if you haven't fixed your problem by now, go buy a new charger and see what happens. You might be able to go into and apple store and borrow a charger there for a few minutes to see if this actually IS the problem. That way you don't waste your money before buying.

21cn upgrade connection fee

Jst got this months bill looks like I may have been charged a 30 quid connection fee as my bill is exactly 30 quid extra. If this is the case iam really nt happy this was never mentioned when I signed up for it. All I got told was I would be entering into a new contract. This will be the .3rd billing issue in 3 months really nt impressed at all . It's jst one thing after another. Has anyone else been charged this for upgrading

Email the board mods at this link http://bt.custhelp.com/app/contact_email/c/4951
and ask them to get it reset for you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

What is the connection fee with the Unlimited Lati...

Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month. Thanks,
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

shakira2 wrote:
Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month.
Hello and welcome to the Skype Community.
The Unlimited Latin America Subscription costs $9.99/month. There are no connection fees with any Subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

$35 connection fee

Just looked at my monthly bill. I added a phone that I already had, no contract needed, to my plan. Whats this $35 connection fee? The guy in the verizon store didn't care to tell me anything about this.

I agree - we added a line for one of our kids, then it turned out they didn't need it. Within 24hours we canceled the line. We were not told of the $35 if so we probably would have just helped our child out and gotten them a track phone for less than that. Verizon didn't even get the billing correct, which it would of been just $9.99 for an extra line no extras and they charged us double that. That was taken off but they still have not called us back about the $35 activation fee that we were not told of either & they said they were going to have someone call back. Now they have charged us a $5 late fee on that portion we did not pay. Very frustrating to say the least...

Connection fee on USA subscription

I am about to purchase USA/Canada subscription plan, I have a USA number where I want to forward my calls to.
Questions is , will I be charged a connection fee if my calls are forwarded to a USA cell or land line or Google voice number for that matter...

yuvi123 wrote:
will I be charged a connection fee if my calls are forwarded to a USA cell or land line or Google voice number for that matter...
No connection fee is payable if you are subscribed to the USA/Canada Call Plan.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have been charged on a monthly basis; how do I s...

I have been charged on a monthly basis and I don`t want that? How can I unscript this count?
Post transferred from blog article;
subject/title edited accordingly.

I have no idea if it would work but you may want to try using the iPad camera connect kit with the USB stick.

HT4914 If I have imatch is it free to download music up to 25000 songs or will it charge me per song still

If I have imatch is it free to download music up to 25000 songs or will it charge me per song still

The only charge incurred from iTunes Match is the $24.99 annual fee.

I phnoe4s not working. when i connect to charger apple logo keeps blinking

my i phnoe4s not working. when i connect to charger apple logo keeps blinking

Hello abuwafi,
The troubleshooting steps detailed below can help get your iPhone back into working order.
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue persists, please contact Apple Support.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Cheers,
Allen

Connection fee - Charge on Per minute basis or Per...

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