Connection fee on USA subscription

I am about to purchase USA/Canada subscription plan, I have a USA number where I want to forward my calls to.
Questions is , will I be charged a connection fee if my calls are forwarded to a USA cell or land line or Google voice number for that matter...

yuvi123 wrote:
will I be charged a connection fee if my calls are forwarded to a USA cell or land line or Google voice number for that matter...
No connection fee is payable if you are subscribed to the USA/Canada Call Plan.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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What is the connection fee with the Unlimited Lati...

Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month. Thanks,
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

shakira2 wrote:
Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month.
Hello and welcome to the Skype Community.
The Unlimited Latin America Subscription costs $9.99/month. There are no connection fees with any Subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Connection fee

without a skype number when i call romania it has a .30 connection fee from the us if i have a skype number do i still pay a .30 connection fee

This should not be the case, if you have the subscription and are calling a U.S. number and you are in compliance with the FUP ("Fair Useage Policy").
Please see this: http://support.skype.com/en-us/faq/FA10416/Why-isn-t-my-subscription-working
Are you using a leading 1 with your number? What does the flag look like in the call window, is it a U.S. flag?
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Re: "* A small connection fee applies." Call land...

Kizzume wrote:
How much is this connection fee?
I believe SKYPE can reconsider about this "SMALL! connection fee", calls are connected by the caller through the hardware and software and the systems are in place by default . Hence the OLD STYLE of a person connecting the call is farsical. SKYPE being a premier in this environment and getting popularity would benifit if they remove this SMALL connection fee. Now with all automated systems it is not justifiable to charge a CONNECTION FEE on top of the calling fee per minute or second ?
TO ALL READER OF THIS MESSAGE PLEASE VOICE YOUR SUPPORT TO CONVINCE SKYPE TO LISTEN. ALTERNATIVELY WE MIGHT GO TO "VIBER" ENMASS NO FEE.

Hi,
A connection fee is charged when you use Skype Credit to call a mobile or landline. Connection fees are charged according to the currency set in your Skype account.
There are two different kinds of connection fees in Skype:
Global Rate countries
Non-Global Rate countries
For more information on how to find which connection fee applies to the country you are calling, visit: https://support.skype.com/faq/FA1050
Connection fees are also subject to the following conditions:
If the call lasts less than one second, the call is not charged.
If the call lasts more than one second, the connection fee is calculated based on your account currency.
If your currency is not set, the connection fee will be calculated in Euros.
If your billing address is within the EU, the connection fee is subject to 15% VAT – so for example, the actual cost for a connection fee of €0.039 (the global rate) would be €0.045. However, since your Skype Credit has been subject to 15% VAT at the time of purchase, you would see the amount of €0.039 deducted from your Skype Credit.
If a call is declared to be free of charge (such as a promotion or 0800 number) the connection fee is not charged.
If you have one of our Unlimited subscriptions, the connection fee is not charged for the calls covered by the subscription.
If you need further clarifications, you may contact our Customer Support directly through this link: https://support.skype.com/faq/FA1170
Hope this helps.
Julian

Connection Fee for Skype Pro

I have been a Skype Pro user for years and have just realized just now that I have been paying a "connection fee" when making "FREE" local calls.
Chatting with a customer support person was useless.
If paying a monthly fee, then rid the "connection fee".
I am planning on taking this further.
Solved!
Go to Solution.

I've been a Skype uaser since it's first beta public release and put a fair amount of money towards the service in Skype credit, when it was worth it.
As no good deed goes unpunished, I have never-ever received such inept "support" from any legit or non-legit operation. Count on Microsoft to screw up anyhting that used to be good and replace it with a faceless, suportless thingie that nowadays gives NSA a backdoor into it, to top things off.
Anyways, here is my take on it with Kenneth, the useless rep that kept reciting the menaingless mantra that this disgraced company calls "support":
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Re: SRX1218625810ID - Skype Pro subscription useless
Kenneth,
I would really like to talk to a supervisor / manager regarding this issue, which in my opinion is abusive and illegal billing.
You are now a Microsoft product and as such you should be abiding by US consumer laws, which are similar to the ones we have in Canada and offer consumer protection against scams like this.
Why does Skype keep charging me every month when the service I'm paying for is no longer offered?
And why wasn't I offered a credit or an upgrade based on the money I've invested in the "service"?
Please provide a path of escalation to this issue and / or an email address or phone number for someone in management that can answer these question and bring a resolution to the problem.
If I don't a response within 72 hrs - and I don't mean the kind of answers you are giving me, I will use every means at my disposal to discredit Skype for illegal billing practices and lack of actual customer support.
++++++++++++++++++++++++++++++++++++++++++++++++
From: Skype Customer Support <[email protected]m>
To: [Removed for privacy]@yahoo.com
Sent: Monday, September 30, 2013 2:06:12 AM
Subject: SRX1218625810ID - Skype Pro subscription useless
Thank you for your response.
Upon checking your account, your Skype Pro started year 2008. Skype Pro is not offered anymore that is why it doesn't recognize you as a premium user. You can upgrade to other available subscription so you will be able to use other feature of Skype.
We will be waiting for your response.
Best regards,
Kenneth F
Skype Customer Service
Visit us at www.skype.com for news, updates, and tips.
JoeSchmoez wrote:
I've had the same questions about what Skype Pro actually offers as benefits these days (as of August 2013) and I finally decided to contact Skype support to get a definitive answer. First it took about 10 minutes to figure out how to contact anyone (99% of the support links send people back to these forums and the FAQs). Anyway, after an extended live chat session the end result: No one knows.

Connection fee - Charge on Per minute basis or Per...

I am new and want to use Skype to call Fix and Mobile line, I find there is a connection fee. Does that charge on on Per minute basis or Per connection basic?
Thanks,
Jeff
Solved!
Go to Solution.

Hi,
A connection fee is charged when you use Skype Credit to call a mobile or landline. Connection fees are charged according to the currency set in your Skype account, and per call.
For more information on how to find which connection fee applies to the country you are calling, visit:
https://support.skype.com/faq/FA1050
Connection fees are also subject to the following conditions:
- If the call lasts less than one second, the call is not charged.
- If the call lasts more than one second, the connection fee is calculated based on your account currency.
- If your currency is not set, the connection fee will be calculated in Euros.
- If your billing address is within the EU, the connection fee is subject to 15% VAT – so for example, the actual cost for a connection fee of €0.039 (the global rate) would be €0.045. However, since your Skype Credit has been subject to 15% VAT at the time of purchase, you would see the amount of €0.039 deducted from your Skype Credit.
- If a call is declared to be free of charge (such as a promotion or 0800 number) the connection fee is not charged.
- If you have one of our Unlimited subscriptions, the connection fee is not charged for the calls covered by the subscription.
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Connection fee for free Skype Credit

Hi,
I recently got free Skype Credits to call landlines or mobile for up to 75 minutes. However, I would like to check if the connection fees will be deducted from this credit, since the website states that 'Calls made as part of any of our subscriptions are exempt from connection fees.'
Thanks for your assistance
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MarkChen wrote:
Hi Andre,
So will it be deducted from the credit, or as a separate charge? Thanks for the info!
From Skype Credit. When making calls with Skype Credit you have 2 charges:
1) Rate per minute: http://www.skype.com/intl/en-us/prices/payg-rates/
2) Connection fee per call: http://www.skype.com/go/connectionfee
This is why I would recommend a subscription if you are making lot of calls. With subscriptions you only make 1 payment monthly, every 3 months or yearly and you don't need to worry about connection fee.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Connection fee for free one month trial

Hi, I just signed up for one month free unlimited world calling. I wanted to know if a connection fee applies for calls under this plan.
Thanks.

Hi,
I understand that you have subscribed with Azure and started to use Free one Month trial. However , you wanted to keep it for later use.
This is not possible because the Free trial expires in 30 days and Microsoft azure will suspend the free trial account. You can optionally upgrade your trial to be a Pay-As-You-Go Azure subscription at this point if you want to continue
Or if you wanted to use only the Free trail, then you might have to subscribe with another Live ID [ email address ] which is active for 30 days.
If you are a student, Microsoft Azure Education Grants might help which are focused on enabling educators to easily leverage the benefits of the Microsoft Azure for curriculum development and teaching. Through these grants, educators can obtain easy access,
with no Credit Card required, to the Microsoft Azure for an extended period of time at no cost for themselves and their students. Access to the Microsoft Azure is made possible through 5-month Microsoft Azure Academic Passes. Educator Grants may be available
up to the number of students within the course, dependent on the volume of requests, pass availability, and the needs of the course.
Educators at accredited academic institutions can apply for the Microsoft Azure Educator Grants.
see https://www.windowsazurepass.com/azureu for more details.
Regards,
Shirisha Paderu

21cn upgrade connection fee

Jst got this months bill looks like I may have been charged a 30 quid connection fee as my bill is exactly 30 quid extra. If this is the case iam really nt happy this was never mentioned when I signed up for it. All I got told was I would be entering into a new contract. This will be the .3rd billing issue in 3 months really nt impressed at all . It's jst one thing after another. Has anyone else been charged this for upgrading

Email the board mods at this link http://bt.custhelp.com/app/contact_email/c/4951
and ask them to get it reset for you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moving house connection fee?

Well basically i've moved home and they couldn't promise my infinity because flat I was moving too wasn't listed as having a phoneline (Had it in my previous house) so they said what we'll do is put you down for regular broadband install it and if infinity is there then you can call us and just upgrade. The engineer came by and did install a phone line because there wasn't one.
Now i've checked my account recently and it says connection fee of 130? i'm confused I thought it was free, it was with infinity and the customer service agent on the phone told me yeah it'll be free no problems.
I'm not sure if this happened on my first infinity statement because I don't remember checking it, I think it just said connection fee 130 then said below -130 because it's free with the package.
What's going on here? I sincerely hope I they won't be asking for a connection fee or I would have gone with virgin instead. I was told there would be no fee.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Having trouble viewing USA subscription service be...

I'm planning to be in Europe for the next month and wanted to buy a subscription(s) that would:
1) enable me to call the USA cheaply (landlines and mobile),
2) enable me to call USA mobile numbers cheaply when mobiles are also in Europe
3) call European landline numbers.
I think my best option is to buy the USA and unlimited Europe subscription, then get a skype phone # and finally setup voicemail. The idea is that I would only login to Skype when in WIFI. My plan was to buy a simple ATT plan, turn off roaming and set up my iphone in airport mode. Then when I get to a wifi spot, download all and return calls as appropriate.
Does this sound like the best plan for anyone who is actually familiar with this stuff? Are there better plans or other factors I should be considering?
It sounds like Skype has practically zero customer support based on my efforts thus far.
I frustrated by the fact I can not seem to find a live body to chat with or # to call to confirm my expectations regarding functionality and cost for various subscription services--to include the most basic of "viewing" the USA subscription (nothing happens when I click on view)....
Please advise if you have adequate subject matter expertise on these matters--and thank you for your support.
Solved!
Go to Solution.

rooster69 wrote:
Thank you, that was helpful.
I'm still struggling to understand why I can't get a USA only subscription, rather than being forced into a USA/Canada version. I don't have the "buy" option present, but do have the "view" option for the USA only--which doesn't seem to work when I click on it. Am I missing something?
Also, what are your thoughts about getting a skype phone number? Will I be able to forward my Iphone calls to it to avoid the high cost of those charges and simply get them on Skype? My plan was originally to forward to my Verizon digital voice which has the option to forward to my gmail account, but I'd prefer to suspend the service as I'll be gone for a month and assume I can use Skype far less expensively.
Since I'm not planning on making that many calls, simple Skype credit may be the best option, along with turning my call forwarding on to my suspended Verizon account (so I won't get charged by ATT for calls or VMs). I did pay for the bare bones ATT plan to mitigate risk of excessive charges, but hoping to be in airplane mode with data roaming and fetch options turned off.
I welcome thoughts from others who have negotiated this situation, but I need to make a final decision in the next 24hours as I fly WED. Thanks again for helping me with this!
Are you looking at the subscription after logging into your account here on the Skype web site (use the "Account" link at the top of the page)? Since you're in the US, you would be offered the Unlimited USA & Canada subscription, as opposed to a USA-only subscription that other parts of the world are offered. Why are those two countries put together in a single subscription? Only Skype can answer that, but my guesses are that (1) telephone rates across the USA and Canada are so low compared to many other countries that it is cost-effective for Skype to do that, and (2) it may simplify Skype's call routing and billing processes since both countries are part of the same +1 country code. Skype can clearly identify US-bound calls vs. Canada-bound calls, as those area codes do not cross the international border, but for many the border is more like a line on a map than a big fence or wall, as US and Canadian citizens cross that border so many times daily.
Getting an Online Number, and then forwarding calls from your iPhone to that number, would be one way to help avoid the high costs of roaming. AT&T's iPhones allow the user to set a number for forwarding. You'd have to consult with your phone's plan to see how much the forwarded calls cost. For some plans, forwarded calls are not part of any "unlimited talk" plans. They may have their own allotment of monthly minutes, or have a charge (per call, or per minute). Then you can answer calls at your Skype account, or configure its voicemail to receive messages that you can listen to at a later time when you have access to WiFi and can log into Skype.
Having your phone in Airplane mode with Data Roaming turned off is a very good way to ensure no roaming charges will hit your US phone plan. Airplane mode by itself should be OK, as that turns off the phone's radios for the mobile networks. You can then turn on WiFi and use that, whenever you are near a hotspot, without worrying about your phone trying to latch onto a foreign mobile network. If you don't plan on making lots of phone calls, you can just get some Skype Credit for those calls. Skype Credit could be used for calling anywhere, not just back to the US, if you needed to call some place in whatever country you happen to be in.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

£130 Connection Fee - Waived But Not For Long.....

Good evening all,
I really do hope someone can help me out with this problem I am currently having with regards to a connection fee charge.
I have been a BT landline customer since 2007 and up until a few months ago had not encountered a single problem hence when this occurred I genuinely thought it would take one single phenomenal to fix. Unfortunately this was not the case.
The problem started when I moved address and entered my new property on the 31st of July, approximately 6 miles away from my old address. Along with the usual things like SKY TV etc, all my services were taken care of by 'Home Move' teams, BT seemed to be the most difficult to negotiate. Because I was moving to a different exchange area, I would have to cancel my long standing account and open a new one. I spoke to a few UK staff members on call and there was no mention of a charge.
After longing and hoping that I did not have to wait too long for a phone connection in my new apartment so that I could get my broadband up and running, I was told on call that an engineer would have to come out and install a line within the property so booked a day off work to be in the flat.
Even better than taking a day off to wait in all day, was the text message I received from 'BTSMS' stating that my "advised appointment on the 12-AUG 2011 between 1pm and 6pm is no longer required for order (VOL011-XXXXXXXXXXXX) Our records show that you already have a phone socket and wiring within your home and can complete the order without the need to visit."
Long story short, my phoneline was working in the flat (SKY tv requires an active line to access interactive services) so without BT actually needing to do anything, the line was in there already
The problem was, I soon received a bill in confirming there had been a £130 charge to my account. I called, waiting 50 minutes on the phone and spoke to Offshore (India) who were sympathetic to my situation and he seemed to understand what the problem was. He stated he would be able to reverse the charge.
No sooner had 48 hours passed and I received another bill through the post explaining I HAD been charged £130 for a connection fee.
I subsequently went through the rigmarole of phoning Offshore, speaking to 2 further administrators and a Manager who promised to look into my queries, even pulling the necessary phenomenal to listen to and call me back - I never received a call back.
That in itself, for one of the worlds largest communication companies, unable to call a customer back, is just plain ignorant.
I have steered away from contacting the Office of Fair Trading, OFCOM etc as I do believe this to be an easily rectifiable mistake but I have lost hope and require guidance please from anyone that may have been through this before.
Thank you.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

$35 connection fee

Just looked at my monthly bill. I added a phone that I already had, no contract needed, to my plan. Whats this $35 connection fee? The guy in the verizon store didn't care to tell me anything about this.

I agree - we added a line for one of our kids, then it turned out they didn't need it. Within 24hours we canceled the line. We were not told of the $35 if so we probably would have just helped our child out and gotten them a track phone for less than that. Verizon didn't even get the billing correct, which it would of been just $9.99 for an extra line no extras and they charged us double that. That was taken off but they still have not called us back about the $35 activation fee that we were not told of either & they said they were going to have someone call back. Now they have charged us a $5 late fee on that portion we did not pay. Very frustrating to say the least...

3 month USA Subscription Plan Not Working - I can'...

Hello,
I recently purchased an online number and a 3 month USA subscription, however whenever I try to make an outgoing call (to a mobile number and or landline) from my laptop or my Android phone it says I do not have any skype credit. I don't understand why I am getting this error message since I purchased a 3 month subscription plan. Please assist.
Thanks,
Lena

Hi Lena,
I can see you have purchased an Online Number, not a subscription. Online Number allows you to receive calls from mobiles and landlines on your Skype account.
You can start a subscription purchase from the following page:
http://www.skype.com/intl/en-us/prices/pay-monthly/#US

Premium Subscription and USA Subscription interact...

I have three subscriptions: 60 minutes to the USA, 120 minutes to Germany and recently purchased a Skype Premium subscription. WHen I call Germany, the German subscription is consumed. WHen I call the USA, the Preium, not the USA subscription, is consumed first. I would like the USA subscription ot be consumed first and when either of the Subscriptions run out, then consume the Premium. What do I need to do?

dizzle wrote:
I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!! Whats going on!!!!
Did you pick a specific country for your unlimited calling to landlines? If so, which country? And what number are you trying to reach (omit the last 4 digits - we don't need to see the full number).
The problems may be related to the number you are trying to reach. If the number is a mobile number, it would not be covered by Skype Premium. You'd have to either have Skype Credit on your account, or purchase an additional subscription to cover calls to mobile phones in a particular country (if a subscription is available for that country). The other issue may be that many countries have special classes of numbers that are not considered "landlines" in the context of any Skype subscription. These numbers are usually referred to as "special service" or "shared cost" numbers. They may be landline phones, but with different rate structures. Examples of these include 0845 and 0870 numbers in the UK and 13 and 1300 numbers in Australia. These special numbers are only reachable using Skype Credit. You can usually see what some of these numbers are when you look at the "pay as you go" link at the bottom of this page, and select specific countries.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Connection fee on USA subscription

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