Connection issue on new infinity
Hi, would appreciate if anyone can shed some light on the issue I'm having.
I live a fair distance from the local village, so I can't get full infinity, but I do have infinity to a certain point, then copper cable for the rest of the distance.
Well aware I'm not going to get amazing speeds, but I was estimated at getting between 11 and 18Mb (compared to my old 1.5Mb it's a huge upgrade).
Got switched on yesterday, and was slightly disappointed when I tried my first download. I registered max speeds of around 6Mb, so did a bit of snooping around looking at my settings etc, tried a router reset and looked at the connection speed. Something I also noticed was my upload speed is even worse than when I was just on normal BB, used to be circa 0.3Mb upload, now 0.16.
So I checked the connection status on the router, and it's showing a connection speed of 14.xxMb and upload was something daft like 0.18. So the upload speed marries up (even though it's rediculously slow) but the download speed doesn't make sense, considering I'm connected at 14Mb but I'm only getting download speeds of 6Mb (600kbps, whereas I surely should be seeing speeds of 1.4/5mbps)?
Am I right to think something is amiss here? To be fair I really don't mind the speed at the moment, I can finally stream youtube at 720, whereas 360 was pushing it before
There's a couple of thing's I'm going to try tonight, as I'm using a very old long run of cat4 to connect to the router at the moment. So I'll move the router close to the pc and try the cable that came with the hub. Also, haven't tried wireless speeds yet which would also show a problem with the wired connection.
I would phone up BT but really don't want to talk to India again as you just go round and round in circles.
Solved!
Go to Solution.
Cat4 cable consists of four unshielded twisted-pair (UTP) copper wires with a data rate of 16 Mbit/s and performance of up to 20 MHz.
Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home
Please miss out any data you don't want to post
If you found this post helpful, please click on the star on the left
If not, I'll try again
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Initialized (firmware 7.7.3).
May 15 11:37:50
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Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 11:37:50
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May 15 11:37:50
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May 15 11:37:54
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Installed unicast CCMP key for supplicant b8:e8:56:1f:2c:98
May 15 11:38:27
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May 15 11:38:27
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Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
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May 15 11:40:49
5
SMB/CIFS login OK from [email protected].
May 15 11:43:14
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Connection accepted from [::ffff:192.168.1.170]:49452.
May 15 11:43:19
5
Connection accepted from [::ffff:192.168.1.170]:49454.
May 15 11:43:20
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Connection accepted from [::ffff:192.168.1.170]:49456.
May 15 11:43:42
5
Disassociated with station b8:e8:56:1f:2c:98
May 15 11:43:43
5
Rotated TKIP group key.
May 15 11:44:20
5
Connection accepted from [::ffff:192.168.1.170]:49460.
May 15 11:45:21
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SMB/CIFS login OK from [email protected].
May 15 11:47:33
5
Associated with station b8:e8:56:1f:2c:98
May 15 11:47:33
5
Installed unicast CCMP key for supplicant b8:e8:56:1f:2c:98
May 15 11:47:34
5
Disassociated with station b8:e8:56:1f:2c:98
May 15 11:47:35
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Rotated TKIP group key.
May 15 11:47:57
5
Associated with station e4:92:fb:dc:02:0b
May 15 11:47:57
5
Installed unicast CCMP key for supplicant e4:92:fb:dc:02:0b
May 15 11:49:25
5
SMB/CIFS login OK from [email protected].
May 15 11:50:37
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Connection accepted from [::ffff:192.168.1.170]:49472.
May 15 11:50:42
5
Connection accepted from [::ffff:192.168.1.170]:49474.
May 15 11:50:44
5
Connection accepted from [::ffff:192.168.1.170]:49476.
May 15 11:51:18
5
SMB/CIFS login OK from [email protected].
May 15 11:51:25
5
SMB/CIFS login OK from [email protected].
May 15 11:51:53
5
Connection accepted from [::ffff:192.168.1.170]:49478.
May 15 11:53:07
5
Idle timeout for station e4:92:fb:dc:02:0b
May 15 11:53:07
5
Disassociating with station e4:92:fb:dc:02:0b (reserved 4).
May 15 11:53:07
5
Disassociated with station e4:92:fb:dc:02:0b
May 15 11:53:07
5
Rotated TKIP group key.
May 15 11:54:45
5
Connection accepted from [::ffff:192.168.1.170]:49497.
May 15 11:54:52
5
Connection accepted from [::ffff:192.168.1.170]:49499.
May 15 11:54:57
5
Connection accepted from [::ffff:192.168.1.170]:49502.
May 15 11:55:15
5
Connection accepted from [::ffff:192.168.1.170]:49504.
May 15 11:55:24
5
Connection accepted from [::ffff:192.168.1.170]:49506.
May 15 11:55:45
5
Connection accepted from [::ffff:192.168.1.170]:49508.
May 15 12:05:39
5
SMB/CIFS login OK from [email protected].
May 15 12:05:40
5
unloading current configuration.
May 15 12:05:55
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:05:55
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:05:55
5
Rotated TKIP group key.
May 15 12:05:56
5
Clock synchronized to network time server time.apple.com (adjusted +0 seconds).
May 15 12:06:00
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:06:00
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:06:45
5
Disassociated with station 78:a3:e4:ba:90:42
May 15 12:06:45
5
Rotated TKIP group key.
May 15 12:07:19
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:07:19
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:09:15
5
Connection accepted from [::ffff:192.168.1.170]:49576.
May 15 12:09:35
5
Connection accepted from [::ffff:192.168.1.170]:49578.
May 15 12:09:49
5
Connection accepted from [::ffff:192.168.1.170]:49580.
May 15 12:25:40
5
Connection accepted from [::ffff:192.168.1.170]:49709.
May 15 12:25:51
5
Connection accepted from [::ffff:192.168.1.170]:49711.
May 15 12:26:12
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Connection accepted from [::ffff:192.168.1.170]:49717.
May 15 12:27:40
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Connection accepted from [::ffff:192.168.1.170]:49723.
May 15 12:27:41
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unloading current configuration.
May 15 12:27:56
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Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:27:56
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:27:56
5
Rotated TKIP group key.
May 15 12:28:00
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:28:00
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:29:23
5
SMB/CIFS login OK from [email protected].
May 15 12:29:31
5
Connection accepted from [::ffff:192.168.1.170]:49730.
May 15 12:29:31
5
Connection accepted from [::ffff:192.168.1.170]:49732.
May 15 12:34:15
5
Connection accepted from [::ffff:192.168.1.170]:49739.
May 15 12:34:16
5
unloading current configuration.
May 15 12:34:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:34:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:34:31
5
Rotated TKIP group key.
May 15 12:34:49
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:34:50
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:36:07
5
Connection accepted from [::ffff:192.168.1.170]:49745.
May 15 12:36:08
5
Connection accepted from [::ffff:192.168.1.170]:49747.
May 15 12:40:40
5
Associated with station 10:68:3f:46:d2:69
May 15 12:40:41
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
May 15 12:40:41
5
Deauthenticating with station 10:68:3f:46:d2:69 (reserved 2).
May 15 12:40:41
5
Disassociated with station 10:68:3f:46:d2:69
May 15 12:41:48
5
Disassociated with station 10:68:3f:46:d2:69
May 15 12:42:12
5
Connection accepted from [::ffff:192.168.1.170]:49759.
May 15 12:42:13
5
unloading current configuration.
May 15 12:42:28
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:42:28
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:42:28
5
Rotated TKIP group key.
May 15 12:42:32
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:42:32
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:44:04
5
Connection accepted from [::ffff:192.168.1.170]:49768.
May 15 12:44:10
5
Connection accepted from [::ffff:192.168.1.170]:49771.
May 15 12:45:03
5
Connection accepted from [::ffff:192.168.1.170]:49773.
May 15 12:45:03
5
unloading current configuration.
May 15 12:45:18
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 12:45:18
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 12:45:18
5
Rotated TKIP group key.
May 15 12:45:23
5
Associated with station 78:a3:e4:ba:90:42
May 15 12:45:23
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 12:46:23
5
Associated with station e4:92:fb:dc:02:0b
May 15 12:46:24
5
Installed unicast CCMP key for supplicant e4:92:fb:dc:02:0b
May 15 12:46:43
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:46:43
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:46:58
5
Connection accepted from [::ffff:192.168.1.170]:49780.
May 15 12:47:02
5
Connection accepted from [::ffff:192.168.1.170]:49782.
May 15 12:47:05
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:05
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:47:13
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:14
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:47:27
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:30
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:47:39
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:47:40
5
Rotated TKIP group key.
May 15 12:47:44
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:47:44
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:49:07
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:49:07
5
Rotated TKIP group key.
May 15 12:49:13
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:49:13
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:19
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:20
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:20
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:26
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:30
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:51:30
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:51:31
5
Rotated TKIP group key.
May 15 12:51:31
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:31
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:34
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:38
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:40
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:51:40
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:51:40
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:41
5
Rotated TKIP group key.
May 15 12:51:42
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:42
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:47
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:49
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:49
5
Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
May 15 12:51:55
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:57
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:51:59
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:51:59
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:51:59
5
Rotated TKIP group key.
May 15 12:52:05
5
Associated with station 24:fd:52:d0:3c:50
May 15 12:52:09
5
Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
May 15 12:52:09
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:52:20
5
Disassociated with station 24:fd:52:d0:3c:50
May 15 12:59:22
5
Connection accepted from [::ffff:192.168.1.170]:49810.
May 15 12:59:22
5
Connection accepted from [::ffff:192.168.1.170]:49812.
May 15 13:00:07
5
Connection accepted from [::ffff:192.168.1.170]:49817.
May 15 13:00:07
5
unloading current configuration.
May 15 13:00:22
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 13:00:22
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 13:00:22
5
Rotated TKIP group key.
May 15 13:00:35
5
Associated with station 78:a3:e4:ba:90:42
May 15 13:00:35
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 13:02:00
5
Connection accepted from [::ffff:192.168.1.170]:49826.
May 15 13:02:00
5
Connection accepted from [::ffff:192.168.1.170]:49828.
May 15 13:03:14
5
Connection accepted from [::ffff:192.168.1.170]:49832.
May 15 13:03:15
5
unloading current configuration.
May 15 13:03:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 13:03:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 13:03:31
5
Rotated TKIP group key.
May 15 13:04:03
5
Associated with station 78:a3:e4:ba:90:42
May 15 13:04:03
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 13:05:07
5
Connection accepted from [::ffff:192.168.1.170]:49843.
May 15 13:05:07
5
Connection accepted from [::ffff:192.168.1.170]:49845.
May 15 13:06:15
5
Connection accepted from [::ffff:192.168.1.170]:49848.
May 15 13:06:16
5
unloading current configuration.
May 15 13:06:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
May 15 13:06:31
5
Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
May 15 13:06:31
5
Rotated TKIP group key.
May 15 13:07:04
5
Associated with station 78:a3:e4:ba:90:42
May 15 13:07:04
5
Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
May 15 13:08:08
5
Connection accepted from [::ffff:192.168.1.170]:49854.
May 15 13:08:09
5
Connection accepted from [::ffff:192.168.1.170]:49856.
May 15 13:08:20
5
Connection accepted from [::ffff:192.168.1.170]:49858.
May 15 13:12:31
5
unloading current configuration.
May 15 13:32:36
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:32:57
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:33:09
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:33:22
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 13:33:33
1
WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
May 15 15:21:21
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
May 15 15:21:26
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
May 15 15:21:41
1
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from clientIt says you have the wrong password.
WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
Reset the TC to factory and start again.
But do not be surprised if the v5 utility no longer works to do the setup. -
BT Infinity HTTPS connection issues- anyone else?
Hi all.
Any advice would be greatly appreciated.
I have been having considerable problems with HTTPS sites over the past few months - timing out, unable to make payments online with ClickSafe - Lloyds Bank, Natwest, NEXT, National Lottery. Some HTTPS sites load eventually but usually very very slowly or time out.
This issue is across all my devices - Macbook Pro, iPad Air, Samsung Tablet, Windows 8 Laptop, x3 iPhone 5.
If I switch WiFi off on my iPhone I can make payments over the mobile phone network fine but as soon as I switch WiFi on the problems occur again. I took my Laptop to a friends house and used their TalkTalk Broadband and no issues, all worked fine.
I have had 2 HH4 and now a HH5 and the problem still occurs.
I have Changed numerous settings, undertaken numerous reboots and complete resets to no avail.
I have enabled firewalls and disabled firewalls, changed MTU and numerous other possible fixes, but again none have worked.
I have paid for BT Tech Expert support who have been very helpful and always called back when they have said they would but they do not know what the problem is and are still working on it. Next call on Monday night.
I found this very long thread starting in 2011 and ending in February 2013, where BT customers were experiencing the exact same problems in the South West of England and it turned out to be a network issue that was resolved but it does not explain how it was resolved!
https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-and-https-connection-issues/td-...
I am in Newcastle upon Tyne and would be grateful if anyone could let me know if they are having the similar problems?
Thanks for your help.
BT Infinity 2 - 75/16 MbsTo make sure that BT web help is disabled, look here.
http://preferences.webaddresshelp.bt.com/selfcare/
To try changing DNS server on your Windows 8 laptop, see this Microsoft note.
http://answers.microsoft.com/en-us/windows/wiki/windows8_1-networking/how-to-change-ipv4-dns-server-...
You can use 8.8.8.8 as they suggest, as that is Google public DNS.
If that fixes the problem on the laptop, it would point to a problem with BTs DNS servers.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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