Connection issues and low speeds

Hi there,
my family have been with BT now for about 3 or so years and the connection had been rather good until about late last year. According to my family it's everytime I come back home from uni the internet starts to play up as in:
. Low speeds
.Drops out and loses connection
Believing it was somehow my laptop causing the issues I backed everything up and completly wiped it because BT support thought it may be a virus on my machine even the the checks came back with nothing. So I've wiped my laptop and restarted it like it was a brand new laptop...still we're having these issues so I refuse to believe it's my laptop causing the problems. I've changed the chanel on the hub so many times it just doesn't make a difference. Tried different DSL adapters tried different cables even a wired connection causes problems. I am begining to think it's because the router has had it but I am willing to try anything at this point before asking for a new router from BT. Even BT don't seem to know what the problem is all they do is reset the routers chanel every single time I ring them.
So any advice or help would be greatly appreaciated
Many Thanks
Benjamin
PS - sorry for any grammar/spelling mistakes , I've written this in a hurry before the internet drops out again...

Hi Welcome to the community forums
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Similar Messages

Connectivity Issues and Slow Speeds Since Service Start

Hi there. I changed ISPs on 01/06/2015 from Sky to EE. Ever since the broadband service has changed over to EE, from day one, the connection has been unstable. We were getting constant disconnects, usually at pretty set times of day, but they could also be rather random too. The disconnects were most often happening at around 11am, and then from 11pm until 2am. Which was all quite odd. I've been in touch with EE home broadband customer support who have run multiple line tests, sent out two separate BT engineers and an EE engineer, all who have found no fault with the wiring and are unable to identify any faults on the lines, even though when I call, I'm more often told that as a result of line tests they've found faults on the line. This conflicting information is rather frustrating. Would also like to add that the router is plugged into the test socket and that's made no difference. For the past couple of days we've only had an occasional disconnect, so it is better in that regard, but in its place the broadband speeds have been noticeably slower. Upon running speed tests via browser, I'm getting information like: Download speedachieved during the test was - 9.19 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.79 Mbps Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps Which all seems fine. However, browser pages are extremely slow to load if they load at all, PSN shareplay won't connect as 'the connection is too slow', videos take an age to buffer, online gaming is hit and miss whether I can actually connect to the server or not. I'm connected to this exchange: https://www.samknows.com/broadband/exchange/WSLAK And the details for my router are as follows: STATUS Configured CurrentLine Status -- UPLink Type -- Interleaved PathOperation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 1022 (Kbps)Downstream 13742 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise Margin 4.9 (dB) 6.0 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 110407 7Fast Path CRC Error -- --Interleaved Path CRC Error 0 61Loss Of Signal Defect 4 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 24 47Error Seconds 7635 2783 STATISTICSReceived Data 110191 (Kbits)Transmitted Data 69634 (Kbits) Any suggestions or even explanations would be appreciated. I'm starting to regret having ever changed ISP. We had no issues whatsoever before June 1st.

Time Connected10:34:37 STATUS Configured Current Line Status --UP Link Type --Interleaved Path Operation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 944 (Kbps) Downstream 13678 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream Downstream Noise Margin 5.6 (dB) 5.4 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 2683346 85Fast Path CRC Error -- --Interleaved Path CRC Error 0 30508Loss Of Signal Defect 2 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 398 32149Error Seconds 1266 1282 STATISTICSReceived Data 25610979 (Kbits) Transmitted Data 4037141 (Kbits) I've gone ahead and posted yet more up to date stats. Again, looking at the time connected time, it relates back to the last disconnect which was in the afternoon. Again, the router hasn't been manually reset, restarted, etc. The connection dropped out (the adsl light on the router blinked out of existence and took several minutes to start flashing back on again, before going a solid green, as per usual), and was left to its own convenience to return. Note: Just as I pressed the post button, we lost connection again, but I'll stick with the stats I've already pasted here.

Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

Sky Fibre constant drop out and low speed

Hi everyone,
Just recently switched provider from Plusnet fibre to Sky fibre and boy, has it been a stressful few days. First off, our fibre went live on the 6th of this month but these last couple of days I've been experiencing low speeds between 10-20 mb which I understand is meant to be normal (Never had this issue when I joined plusnet) and I have constant drop outs when I'm surfing the net or playing internet games on my Wii U
I've phoned Sky within the last two days and told them what's going on and they've done some tests on their end and they are telling me that I'm getting speeds up to 41 mb which I'm not getting, but they can't seem to understand why I keep having this drop out issue with my devices and my laptop and my gaming console. They have sent me a new hub, but I personally don't think sending out a new hub will make a difference. I've stuck a a Ethernet cable into my Sky fibre router and attached a openreach router, to the other end and see if that stops the drop out.
I'm inclined to leave sky, because I have a feeling this poor service will continue, unless someone can help me.
Thanks

Jan 1 00:00:07 syslog: BusyBox v1.17.2
Jan 1 00:00:16 syslog: Line 0: xDSL G.994 training
Jan 1 00:00:24 syslog: Line 0: VDSL G.993 started
Jan 1 00:00:31 syslog: Line 0: VDSL2 link down
Jan 1 00:00:34 syslog: Line 0: xDSL G.994 training
Jan 1 00:00:42 syslog: Line 0: VDSL G.993 started
Jan 1 00:01:01 syslog: Line 0: VDSL2 link up, Bearer 0, us=9995, ds=39998
Jan 1 00:01:04 syslog: ptm0.1 - WAN link UP.
Jan 1 00:01:04 syslog: Received valid DHCP lease from server. Connection UP.
Jan 1 00:01:04 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.97.46]
Jan 1 00:01:05 syslog: Send out NTP request to ntp1.isp.sky.com
Jan 1 00:01:05 syslog: Time has been set from ntp1.isp.sky.com
Aug 9 00:05:11 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Aug 9 00:11:49 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Aug 9 00:11:56 syslog: eth2 (switch port: 1) Link DOWN.
Aug 9 00:11:57 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Aug 9 00:12:04 syslog: eth2 (switch port: 1) Link DOWN.
Aug 9 00:12:06 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Aug 9 00:12:08 syslog: eth2 (switch port: 1) Link DOWN.
Aug 9 00:12:09 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Aug 9 00:12:21 syslog: eth2 (switch port: 1) Link DOWN.
Aug 9 00:12:22 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Aug 9 00:12:23 syslog: eth2 (switch port: 1) Link DOWN.
Aug 9 00:12:24 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Aug 9 00:12:32 syslog: Line 0: VDSL2 link down
Aug 9 00:12:34 syslog: Clear IP addresses. IP connection DOWN.
Aug 9 00:13:41 syslog: eth2 - WAN link UP.
Aug 9 00:13:41 syslog: Received valid DHCP lease from server. Connection UP.
Aug 9 00:13:41 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 00:19:01 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 00:47:49 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 01:22:53 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 01:51:41 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 02:24:57 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 02:54:57 syslog: Send out NTP request to ntp1.isp.sky.com
Aug 9 03:00:00 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 03:32:58 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 04:07:26 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 04:39:12 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 05:11:16 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 05:37:04 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 05:37:05 syslog: Send out NTP request to ntp1.isp.sky.com
Aug 9 06:01:57 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 06:30:27 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 06:54:27 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 07:27:25 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 08:01:35 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 08:25:35 syslog: Send out NTP request to ntp1.isp.sky.com
Aug 9 08:28:51 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
Aug 9 09:04:13 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]

Internet connecting at much lower speed lately

I have HSI Enhanced and have had it for 10 months at this location and for a number of years at my previous location. Last October I was connecting at 3360 / 832 kbps. After some months it went down to around 2800 / 832 kpbs. I wasn't crazy about speeds getting lower as time went on rather than the connection being improved, but it was pretty much free of disconnects and reliable so I was happy with it.
In the past month or so I had noise on my voice line which Verizon fixed, but my connection is now 1792 / 448 Kbps all the time, that is a drop I will not accept if this is the way it is going to be from now on. Also there is a lot of losing the connection, not to the DSL, that light stays on but the internet light goes off. I went through the usual channels online chat, telephone support to wherever that goes. I'm done with all that, that's good for people with trouble using their modem, etc. or can't connect it but not what I am looking for.
Finally they sent out a tech who was a nice enough person, what he did was call a central office and after them first claiming the lower speed was the right speed they put the connection back in the area of 3360/832. Then they said it will probably adjust itself to down around 2800 down, which it what I had before so I was OK with it. After several days with a number of disconnects (they don't last too long but very annoying) I am back to 1792 / 448.
I am using the same modem - Actiontec GT704WGB
I don't need a tech call here in the house again, nothing has changed in here since I moved in months ago. They can check the outside signal without me waiting around for them. They don't have to stand in here to call an office on their tablet.
I need to hear from Verizon personnel that can tell me LOCAL information about why my connection speed has tanked and why there are dropouts now. And most importantly, why it can't be the same as it was for all those months. As I said, I was happy with that - especially when it was 3360 / 832 kbps.
Solved!
Go to Solution.

When Verizon turns your speed back up, they have to disable the optimization system they use on the lines to maintain your speed, since it sounds like that is just turning your speed back down after a few days. Make them fix it back again.
For future note, if you do have problems with your DSL and you're also having audio quality issues with your phone, call Voice Repair, and leave DSL support out of the mix. DSL support usually dials back the speed for a line issue from what I've seen as a first try basis. If you do have noise that disappears when the DSL modem is off, then that could be from other things which DSL support OR phone support will be needed for.
Ex: Two years ago I had a problem with my Frontier DSL line having a ton of static on the line. The DSL modem was not synchronizing, however the noise stopped when I shut off the modem. It turns out, the night before lightning struck a tree outside of my home, and caused the DSL modem which was several years old to fry. The modem was still powering up, but the chip responsible for the DSL connection itself was blown. A new modem from Frontier via DSL Support fixed the DSL connection AND the static.
Ex2: At a local business with Verizon DSL, they hear static on their line from time to time, but only while the DSL is active. The problem was not with the DSL itself or any filters, but as the static got worse it began to show up without the DSL being connected. Voice repair was dispatched instead of calling DSL Support, and resolved the problem by running new cable between the building and the Verizon copper trunk. In addition, they found and corrected some corroding splices.
========
The first to bring me 1Gbps Fiber for $30/m wins!

High speed and Low Speed CAN

Hi
This is my first time to use CAN.
I have LabVIEW 2010 and LabVIEW FPGA
I have NI 3110 Dual-Core Industrial Controller with Windows OS, NI 9157, NI 9852 CAN Low Speed Module and NI 9853 CAN High Speed Module to be used to monitor the CAN messages from an ECU unit.
The connection is done as the following:
·         The High speed CAN is connected to the NI-CAN 9853 (Port 0)
·         The low speed CAN is connected to the NI-CAN 9852 (Port 0)
·         The baud rate of the 9853 is 500kbps
·         The baud rate of the 9852 is 50kbps
·         Both modules are set to “Listen Only”
·         “Module Clock” in both modules is set to 20MHz
·         CAN networks are 29-bit and 11-bit.
My consideration is to read all the messages from both modules without losing any message. Below is a picture from the block diagram on the FPGA target, is this the best way to read CAN messages from both modules? Also, could you please suggest what is the best way to read the messages on Host vi?
Unfortunately, I do not have the module right now to do some test, so that I cannot get the iteration time (“CAN Low Speed Loop” and “CAN High Speed Loop” show in the picture below), could you please tell how to calculate the iteration time needed for each loop depending on the above information.

The way that you have proposed to use the CAN module to monitor the BUS is a bad idea. We have a prebuilt driver that will do most of this work for you. You will need to download and install the NI-CAN 2.7.3 and then you will be able to use the example finder. In the example finder look for.
The example finder is accessed through the Help menu.
Jacob K || Applications Engineer || National Instruments

DSL disconnects and low speed: Transceiver Statistics

So the technician changed my modem to an Actiontec GT784WN. I now have access to the transceiver statistics.
I've already had like 20 disconnections today and my speed -which can go up to 10000 kbps in the morning- dropped to 2000-4000 kbps. So I'm copy/pasting my stats here in case somebody can pinpoint a problem somewhere.
Connection : Status
Broadband:
CONNECTED
Internet Service Provider:
CONNECTED
PPP Parameter : Status
User Name:
N/A
PPP Type:
PPPoE
LCP State:
DOWN
IPCP State:
DOWN
Authentication Failures:
0
Session Time:
0 Days, 00H:00M:00S
Packets Sent:
N/A
Packets Received:
N/A
Broadband Parameter : Status
VPI:
0
VCI:
35
Broadband Mode Setting:
ADSL2+
Broadband Negotiated Mode:
ADSL2+
Connection Status:
CONNECTED
Downstream Speed:
4387 Kbps
Upstream Speed:
956 Kbps
Retrains:
6
Retrain Timer:
0 Days, 0H:0M:28S
ATM QoS class:
UBR
Near End CRC Errors Interleave:
4061
Near End CRC Errors Fastpath :
N/A
Far End CRC Errors Interleave :
91
Far End CRC Errors Fastpath :
N/A
30 Minute Near End CRC Interleave :
375
30 Minute Near End CRC Fastpath :
N/A
30 Minute Far End CRC Interleave :
0
30 Minute Far End CRC Fastpath :
N/A
Near End RS FEC Interleave :
0
Near End RS FEC Fastpath :
N/A
Far End RS FEC Interleave :
0
Far End RS FEC Fastpath :
N/A
30 Minute Near End FEC Interleave :
1998
30 Minute Near End FEC Fastpath :
N/A
30 Minute Far End FEC Interleave :
0
30 Minute Far End FEC Fastpath :
N/A
30 Minute Discarded Packets Downstream :
0
30 Minute Discarded Packets Upstream :
0
SNR Downstream :
5 dB
SNR Upstream :
9 dB
Attenuation Downstream :
47 dB
Attenuation Upstream :
26 dB
Power Downstream
19.5 dBm
Power Upstream
12.3 dBm

Sorry about not replying back sooner. Based on what I see here, you have a line that needs to be repaired by a field tech. Your attenuation is low in the morning hours when your connection is at a higher speed. As your connection degrades, your attenuation is going up while the speed goes down. That is typically the opposite, where a speed decrease causes the attenuation to also decrease a small amount.
Since you have big swings in speed, attenuation, and relative S/N margin, this is suggestive of a bad splice on the line.
If you have a landline with Verizon and you have static or other noise on the line, report that problem and do not mention anything about the DSL. If it's just with DSL, DSL Repair should be informed. Emphasise, and strongly emphasise that the solution is not to decrease your speed until that is concerned to be the final solution. A speed decrease won't fix this.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Internet connection issues and Horrible support

I have been using Verizon FIOS at work, home and recommened to all of my clients and friends. Had been using FIOS since it's available to me 6 years ago. It has been great, but I had a huge disappointment and horrible experience today.
The home FIOS line had been having issues for the past week and half, almost everyday, it will have certain downtime, the ping time will go up to 6000+ ms, the download speed will be around 50K! I picked up the phone called Verizon for help, after 40 minutes of hold, this engineer (Level 2 according to himself) Joe, asked me a bunch of questions and basically refused to help, because he said there's nothing to help and NOTHING he could do from his end. He wanted me to run computer optimizer and not to use WIFI.
We certainly have an issue, and the issue comes and go, it looks like Verizon support or this enigeer "Joe" thinks that I am lying and want to spend an hour of my weekend time to report a false problem.
How do I file an complain about an engineer? (He told me i cannot escalate and cannot talk to anyone else).

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Repeated ADSL dropouts and low speed

I've drawn a blank here and I'm wondering if anyone has any suggestions?
Initially my connection was rated at somewhere between 7-10Mbps and it worked okay for just over a year at just shy of 10Mbps, but now I'm having problems.
A couple of weeks ago during the hot spell the connection kept repeated dropping, giving me a flashing broadband light on my homehub 3 Type A but the speed remained okay (about 7Mbps IIRC). Since then the drops have continued in bursts (sometimes it's okay for a day, other times it drops every few minutes for hours) and the speed has become increasingly worse to the point of barely usable.
Yesterday I was down to 4Mbps, today 2.5Mbps. Obviously I can't maintain a connection to gain an improved speed due to the dropouts.
I have the router connected directly to the master socket, I've tried a new filter, I've tried with and without the faceplate, I've checked the cable to the router and I've disconnected the phone and the sky box to rule those out. I've also left the router running with no devices connected to it whatsoever (wired or wireless) and it still loses its connection periodically. I can't think of anything external that would be affecting it that I've noticed, and I'm fairly confident I can rule out the weather because it's been going on longer than the current rainy spell.
The quiet line test gives me a very quiet line and calls are clean and clear when I phone people.
the latest stats taken from my homehub are:
Connection Information
Line state: Connected
Connection time: 0 days, 03:13:18 (note: This is due to a disconnection - I didn't powercycle the router)
Downstream: 2.997 Mbps
Upstream: 584 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 19.5 dB / 18.7 dB
Line attenuation (Down/Up): 31.8 dB / 18.2 dB
Output power (Down/Up): 18.1 dBm / 9.9 dBm
FEC Events (Down/Up): 749108 / 60565
CRC Events (Down/Up): 6 / 811
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 40 / 2174
Error Seconds (Local/Remote): 352 / 3180
and from the speedtest:
Download speed achieved during the test was 2.51 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps - 4 Mbps.
IP Profile for your line is 2.71 Mbps
Upload speed achieved during the test was 0.46Mbps
Upstream Rate IP profile on your line is 0.83 Mbps
Anything I might have missed? any suggestions?

Sorry if I caused any confusion there - this is the socket I have everything connected to (the only one in the house). previously it had a faceplate on it, but I removed that to see if it made any difference. It didn't.
The only thing that is currently connected is the homehub, via a filter. Previously a phone and a Sky+ box were connected, however I have disconnected them to see if it made any difference and only plugged the phone in for a couple of minutes to do the quiet line test.

E1200 Router with poor signal and low speeds

Hello, I just bought an E1200 router, which is downstairs and about 50 ft away from me. I have only about 60% signal strength, and my speed test when connected wirelessly is only 5mbit up,4mbit down. I plugged my computer into the router via ethernet and I get 30mbit up, and 5mbit down.
Are there any settings you could suggest to improve this? I tried several channels already, none above 60% it seems.
Thanks!

first>> http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=0a6881b90224439b92c8d8f19ca42e5d_21511.xml&pid=80&...
second>> reset the router. there is a button at the bottom, press and hold it for 10 seconds then leave it for 2 minutes.
third>> reinstall the router using the setup cd.

Output power dbm and low speeds?

Hello, I have been an Infinity 2 user for just over 2 years now and have seen significant decrease in speeds. In April 2013 I was syncing max speed with IP profile of 77.4mbps DL and 20 mbps UL. About a year later speeds dropped to about 55mbps DL and now I am getting about 28mbps DL.
Here are my current dsl stats:
Is my POWER Down lower than it should be? I have seen most people with a Power around 13-14 dbm. Is this affecting my MAX attainable rate? How is the Power controlled and can I increase it?
Here are my speedtest and adsl checker:
How did my connection degrade this much?
Solved!
Go to Solution.

Hi vinhphat168,
Thanks for posting, I'm sorry to see you're having problems with your connection speed. Please use the 'contact the mods' link in my forum profile to send in your details and we'll get this looked into. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

SMB Direct connect Issues and error -36 (work around?)

I use the SMB command to connect from a Imac, to a Windows 7 machine.   Typically on a fresh restart of both machines the connection would be quick and fast transfer speeds.   However after a while I would get disconnected and after logging back in, would get slow connections and typically get an error -36 when trying to transfer bigger files.     What I did notice was that when the Windows machine would go to sleep, and come back online, these symptoms would occur.
What I decided to do, was turn off any type of sleep mode and power saving options on the network device. for the windows machine.   As naturally I would still get disconnected every once in a while, once I connect I do not have anymore issues.    This has worked now for the last couple of days, so I assume I can consider this a work around.
It seems that if the SMB connection gets disconnected from the other computer, the Mac will start giving errors.    I am not sure if this is really the mac issue, but this has only happened when I updated to Yosemite.
Let me know if anyone else has this problem, and has success with this solution.

If your MacBook is using wifi, connect your ATV to it using an Ethernet cable and turn on Internet sharing in the Sharing section of the System Preferences for the Ethernet NIC in the MacBook, then set up the ATV for a TCP/IP connection in the General -> Network section of the ATV Settings menu.

Need help, high ping and low speeds almost constan...

Hello. Over the past 5 or so days my internet has been incredibly slow and I'd like some help.
My houses internet has been incredibly slow for around 5 days, I've regularly been checking speedtest.net and we have been having ~300-600 ping, 0.5 download and 0.1 upload, this is much lower than usual. I'm not sure if you know what's causing this but any advice would be greatly appreciated to help us get back upto speed!
If you need any information (stats etc) just link me to what I need to do and I'll post it!
Thanks, Josh!
Solved!
Go to Solution.

Or this -
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:16:51
Downstream:
6.813 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
4.9 dB / 23.0 dB
Line attenuation (Down/Up):
43.4 dB / 25.0 dB
Output power (Down/Up):
19.9 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
926 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2011 / 0
Error Seconds (Local/Remote):
798 / 9
Hide details

IPhone 3.1.2 Internet connection issues and iPod application crashes

Was having problems connecting to internet with 3.1 that could be fixed by switching to airoplane mode and back, but with 3.1.2 internet service drops out (even though the screen shows all bars and 3G) and the only way to get it back is to switch the phone off and on. DOing this 20 times a day. Annoying.
Also, with iPod running, hitting the album icon in teh top right to get to the track listing for eht album causes the iPod application to crash.
Does anyone else experience this?

I also had problems with 3.1.1 which resulted in intermittently not getting access to the internet, not waking from sleep, etc. Now since 3.1.2 update iphone works better but at least once a day I am getting no connectivity to internet even though GPRS/Edge/3G is showing and the signal is strong
The only way to resolve it is to reset network settings, also losing my wifi settings.
Apple should have a blog to update on these kinds of software issues as it is hard to tell whether it is due to the hardware or not. I almost sent the phone back for repair last time only to find the 3.1.2 fix was aimed at exactly the problems I was experiencing. Although, as stated, still not completely fixed.
Also my battery life is worse by about 20%
Message was edited by: adamjb68

Wifi connectivity issues and unable to update software.

I bought the latest MB Air a week ago but can't connect to the wifi network and can't update the software, which I thought might fix the wifi issue. Help!

A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

Connection issues and low speeds

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