Connection issues to the ITunes Store

I recently upgraded to the most current version of ITunes and ever since then I receive the error message "Itunes cannot connect to the ITunes Store. Make sure your network connection is active and try again." I do not know how to fix it and I didn't have this problem before the upgrade. I uninstalled ITunes and reinstalled it and it didn't do anything. Does any one have any suggestions?

AppleGirl08,
I am having the same issue too! I have always been able to connect to iTunes until I downloaded the latest version(7.0) Below are the steps I have taken to solve the problem without success. Do you have any other suggestions for me?
Thanks!
Error message: iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.
1. Tried reinstalling and repairing.
2. Flushed the DNS setting in Windows
3. Performed diagnostics w/ these results:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 EG640AA-ABA M7257C
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 975E9ED2D46BAAFA
Current user is an administrator.
The current local date and time is 2008-01-28 14:50:05.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {87EAF054-1810-410E-8491-6DF0C737AEA8}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler
Miniport
DHCP Enabled: Yes
Lease Obtained: Mon Jan 28 13:56:34 2008
Lease Expires: Mon Jan 28 17:56:34 2008
DNS Servers: 216.68.4.10
216.68.4.10
216.68.5.10
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.

Similar Messages

HT1369 I can't get my computer to connect me to the itunes store

I'm able to listen to my purchased music but i can't go to the store to purchase. I keep getting an error that its not connected to the network

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Any idea to fix the iTunes 12.0.1.26 connectivity problem with the iTunes Store?

My operating system is Windows 7 Home Premium. Although the application works fine such as playing music, downloading app updates and music. However, when I attempted to make the connection between iTunes Store and the current version of iTunes, the iTunes window began to froze, then the error message showed that there was a problem with the application that causes it to shut down. Any ideas on how to resolve this?

Hey *9,
Thanks for the question. If I understand correctly, iTunes unexpectedly quit. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Issues with the iTunes store

I am trying to make a purchase and I get the following error:
we could not complete your itunes store request. there is not enough memory available.
I have already uninstalled and installed the application and I continue to get the same error message. But the funny thing is taht I am able to update my podcast subscription.
Any help in this would be great.

I just got an email from iTunes support and was told that they couldn't help me because it was outside the scope of thier duties and directed me to the discussions board.
What really ****** me off is that there are alot of posting about this issue but nobody seems to have an answer. I am still waiting for another answer from the iTunes support rep. Let me know if you get some news on how to fix this issue.

HT1657 i rented a move from iTunes...i was on a plane and tried to watch it, but got a message that there was a problem in accessing the iTunes store. i had a wifi connection, but had to buy internet access to watch the movie. is this normal?

i rented a movie from itunes. i was on a plane when i tried to access it...but got an error message saying "cannot access itunes store". i had a wifi connection but had to purchase internet to watch the movie on the plane. never had this problem with my ipad and never have it when i download tv shows. what's the deal with movies?

It's not normal, presuming that the movie downloaded completely, but it has come up from time to time. I've not been able to figure out from the various posts why rentals work for most but in some cases insist on a connection to the iTunes store. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store. Perhaps they can provide an explanation, though you may just get canned and rather inapplicable replies about how to rent or download.
Regards.

HT1689 I'm trying to update my apps and keep getting a message that says "cannot connect to the iTunes store", why? How do I fix?

Why can't I connect to the iTunes store to update my apps anymore?

Hi Grneyedtiffster,
If you are having issues accessing the iTunes Store from your iPad, you may want to take a look at the troubleshooting steps in the following article:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

I received this error: "iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sure your network connection is active and try again." We are connected. Any ideas on how to solve this?

I downloaded iTunes. I was going to put an MP3 lecture on iTunes so I could put it on our new iPad but I got the message:
"iTunes could not connect to the iTunes store. An unknown error occurred (-3212). Make sure your network connection is active and try again." I was able to get on this site so I know the connection is fine. Any ideas how to fix this?
Thanks.

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

"iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sue your network connection is active and try again." What can I do to fix it?

Help! I'm getting the following error message:
"iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sue your network connection is active and try again."
I'm obviously connected to the internet since I'm typing this. What can I do to fix the problem? Thank you for your help!

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

How can I get my wife's iphone to be authorized on our home Mac? Each time we try to authorize, we get a box that pops up and says "We could not complete your iTunes request. The iTunes Store is temporarily unavailable. Please try again." We have gotten r

Keep getting a pop up that claims the iTunes Store is "unavailable". We've been getting that pop up for 3 months now

Hello cdballer,
Thank you for providing the details of the issue you are experiencing when trying to authorize your wife's Apple ID in iTunes on your Mac. I recommend these articles for issues with the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

I receive an error (306) whenever I attempt to access the itunes store. I have un-installed

I have removed firewall protection, but still receive the same error. Could it be a corrupt account registered at the itunes store?

Hi victoriaewing,
Thanks for using Apple Support Communities. This article has some steps that may help with issues accessing the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
- Ari

ITunes 11.0.4 - why can't I access to browse music, podcasts, or anything else in the iTunes store? I'm running X10.8.5 on a 2-year old iMac. I've had access previously, and done nothing to change anything.

Why can't I access to browse music, podcasts, or anything else in the iTunes store now? I'm running iTunes 11.0.4 X10.8.5 on a 2-year old iMac. I've had access previously, and done nothing to upgrade or change anything since I last could access everything in the store.

Hi Mary,
I'm sorry to hear you are having issues with the iTunes Store. If you are having issues connecting or logging in, you may find the troubleshooting steps outlined in the following articles helpful:
Can't connect to the iTunes Store - Apple Support
iTunes: Advanced iTunes Store troubleshooting - Apple Support
Sincerely,
- Brenden

HT4623 i recently updated my iphone 4 with the iOS 7.0, and now i cannot access the content of the itunes store app, nothing populates

how do i reload the itunes store application?

Hi, hernandez96.
Thank you for visiting Apple Support Communities.
First, try forcing all applications to close and power cycle the device.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If the issue persists, here are some helpful troubleshooting steps when experiencing issues with the iTunes Store.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Jason H.

Hi my itunes crashes everytime i try to excess the itunes store,it seems to work fine until that point,ive uninstalled and reinstalled itunes and also tried it with my fire wall off but all to no avail any help would be greatly appreciated

hi my itunes crashes everytime i try to excess the itunes store,it seems to work fine until that point,ive uninstalled and reinstalled itunes and also tried it with my fire wall off but all to no avail. i am using a new computer which isnt authorized yet if that makes any difference. any help would be greatly appreciated

Windows 8 or Windows RT? iTunes won't run on Windows RT. It should run on Windows 8. Use the appropriate installer from an account with administrator privileges.
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
tt2

Ivory Coast not in the iTunes Store's list of countries? Country on iTunes Store cannot be changed to Ivory Coast (Cote d'Ivoire)

Hi,
I would like to know if Apple is planning to add more African countries to its list of Itunes Store countries (and if so aproximately when).
NYC or in London.
Here is my issue. I have moved from London to Abidjan (Ivory Coast) over a year ago and my foreign bank cards have recently expired which means any payments with these are now impossible. I will get my new cards during my next trip to the UK in 6 months.
I have been trying to make several purchases and most recently to upgrade from Mac OS 10.6.8 to OS X Mountain Lion but I can't because it is currently impossible to change the Itunes Store country to IVORY COAST/ Cote d'Ivoire (from the United Kingdom).
To top it off, although it is now possible to make iTunes payments trough www.clickandbuy.com (was excited and went through the process of setting up, verifying and prefunding a Clickandbuy account to make my OS X Mountain Lion payment) iTunes refuses a payment if the country of the credit/debit card registered with Clickandbuy (Ivory Coast) is different from that of the iTunes store country (United Kingdom).
This is a huge disappointment because I fail to understand why one would use Click and Buy or Paypal or ay other similar secured online payment service to make a payment in Itunes if one can use iTunes directly. What was the point of adding Click and Buy as a mean of payment in the first palce? and if they were able to verify my account, then why can't Apple do the same especially when I am an existing client?
Seriously this means Apple customers from certain African countries are being discriminated, if I was based in Cotonou or Accra, I would be allowed to change my store to Benin or Ghana and make payments with a local credit card. This is not fair.
Apple pls you have to do something about this Country issues in the iTunes Store!
Thanks
A disappointed Apple user

Most of the people on these forums, including myself, are fellow users, we won't know until if/when Apple announce something. You can leave feedback for Apple via this page : http://www.apple.com/feedback/

Please help me i have a billing problem itunes keeps charging me $12.90 before i can purchase music in the itunes store i paid them twice and dont know why on my billing statement it is still reading that i owe $12.90 which is wrong what can i do ?

I keep getting charged$12.90 from the itunes store who keeps saying i owe them for songs i purchased but paid them twice what should i do whenever i want to purchase music i have to pay 12.90 first something is wrong please help me ?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Connection issues to the ITunes Store

Similar Messages

Maybe you are looking for