Connection keeps dropping and speed is getting slo...

Hi,
I have had infinity over a week now and after having a speed of 50M and a ping of 17 each day it has dropped and is now iro 34M and ping of 37.  What is of more concern is my connection is keeps dropping.  Has happened every day - DSL light going off on Infinity box and homehub.  I did a speed check on BT wholesale and it seems my ip profile has been dropped down to 36M.
I am connecting wireless and have tried a different channels, tried using DNS even tried a new HH3 as I had a spare.  But as yet no improvement.  Anyone any ideas?
Thanks in advance.

You could have a fault, to check do the following.
1. Visit this link https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do;jsessionid=2W59QB2TvDGLZST41KJS2T...
2. Make an account with your BT Account number, this is different to your forum account.
3. Once the account is created re-visit the link from instruction #1 and login
4. Now you want to click on "Check my line now"
5. You should see your telephone number in a box, make sure that box is ticked if not enter your number.
6. Click on "Check my line" once step 5 has been completed
7. Make sure the details are correct, select the most relavant problem to you. I find the most common is the top selection "I've removed all equipment...."
8. Finally, Click "Check my line" **MAKE SURE NO ONE IS USING THE PHONE** Once completed, post the results contact a mod if a fault is found.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Similar Messages

  • Phone line and BB connection keeps dropping - BT H...

    My broadband and phone connection keeps dropping.  Its been fine for years and now since all this bad weather we have been having the connection lasts temporarily for a few minutes sometimes more and then all the blue lights start flashing orange, sometimes for a while, and then back to blue.  Could it be that there is a wider problem in the area I am living in my area.  I have tried to report this to BT via the Indian call centre but the best they can offer me is an engineer visit on 20 January (!!) and I may have to pay £130 if the fault is found on my property so I would like to know first if there is a wider probelm affecting others in my area.  Many thanks. 
    Solved!
    Go to Solution.

    Have you checked here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
    Are you connected to the test socket to eliminate any problems caused by internal wiring
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • TS4611 I have just received my second MacBook Air 11" the Wifi connection keeps dropping. Also after 3 meters away it keeps searching for network! It is the second try and the same issue. Will Apple ever come up with a solution?

    I have just received my second MacBook Air 11" the Wifi connection keeps dropping. Also, after 3 meters away from the rooter it keeps searching for network! It is the second try and the same issues. Will Apple ever come up with a solution? There is a program pack for the connection issue but I cannot believe that this computer wifi keeps connected only while nearby the rooter!

    Applied this update?
    http://support.apple.com/kb/TS4611?viewlocale=en_US&locale=en_US
    If the update is installed aready, you may have to wait until OS X 10.8.5
    update if and when it is relased.
    Best.

  • Internet connection keeps dropping at night

    I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and  I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
    I was thinking maybe there was something wrong with my ethernet card but now I think it must be something in the black hub because the white one worked. Am I correct in thinking I need a new router?
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:12:42
    Downstream
    10,407 Kbps
    Upstream
    1,232 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.4 dB / 6.3 dB
    Line attenuation (Down/Up)
    35.0 dB / 18.7 dB
    Output power (Down/Up)
    0.0 dBm / 12.9 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    977 / 4294967264
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    0
    BT speedtester
     Download speed achieved during the test was - 8442 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
     IP Profile for your line is - 9181 Kbps

    Hi lostof,
    If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
    Cheers,
    Chris
    BT Moderator Team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Help please connection keeps dropping!

    Hi, so over the past weeks, days etc ive lost count! My connection keeps dropping. Was using the bt home hub 2.0 was getting all sorts of errors. After getting fed up my dad brings home a homehub 3.0 type b which got given to him brand new by a friend. So installed software etc using adsl by the way not infinity, over the past week the errors from the homehub 2.0 have gone but not this is popping up: 22:43:21,16 Jun. WAN Auto-sensing detected port DSL
    22:43:21,16 Jun. WAN Auto-sensing last connection port: DSL
    22:43:18,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
    22:43:18,16 Jun. PPP IPCP Receive Configuration ACK
    22:43:18,16 Jun. PPP IPCP Send Configuration Request
    22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
    22:43:18,16 Jun. PPP IPCP Receive Configuration NAK
    22:43:18,16 Jun. PPP IPCP Send Configuration Request
    22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
    22:43:18,16 Jun. PPP IPCP Send Configuration ACK
    22:43:18,16 Jun. PPP IPCP Receive Configuration Request
    22:43:18,16 Jun. PPP IPCP Send Configuration Request
    22:43:18,16 Jun. PPP CHAP receive success: authentication ok
    22:43:18,16 Jun. PPP CHAP Receive Challenge
    22:43:18,16 Jun. PPP LCP Receive Configuration ACK
    22:43:18,16 Jun. PPP LCP Send Configuration Request
    22:43:18,16 Jun. PPP LCP Receive Configuration Reject
    22:43:18,16 Jun. PPP LCP Send Configuration ACK
    22:43:18,16 Jun. PPP LCP Receive Configuration Request
    22:43:18,16 Jun. PPP LCP Send Configuration Request
    22:43:16,16 Jun. QoS Rate cap set to 1.1Mbs
    22:43:15,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
    22:43:15,16 Jun. DSL Link Up: Down Rate=18211Kbps, Up Rate=1071Kbps; SNR Margin Down=6.1dB, Up=6.4dB;
    22:43:06,16 Jun. Client associated: IP 192.168.1.71, MAC 50:B7:C3:FD:26:29, host touchedbythehandofgod, Link Rate 72.2 Mbps
    22:43:00,16 Jun. HTTP User admin login from 192.168.1.64 successfully.
    22:42:49,16 Jun. HTTP User admin from 192.168.1.64 login failure.
    22:42:35,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
    22:42:35,16 Jun. HTTP User Basic login from 192.168.1.64 successfully.
    22:42:33,16 Jun. PPP LCP Send Termination Request
    22:42:33,16 Jun. OpenWiFi tunnel down
    22:42:31,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
    22:42:31,16 Jun. DSL Link Down:the duration is 35 seconds [1 : LosDetector]. Can some one please help I'm not the account holder and my mum will not call bt as I'm sure as lots of people know the India call center are not the best, my mum is account holder by the way sorry about how this has come out I'm writing this off my iPhone as the connection has dropped a lot today. Any help is appreciated many thanks.

    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • 3G connection keeps dropping out after 4.2.1 update

    Hi, I'm wondering if anyone could help me.
    I have the iPhone 4, and it was working perfectly... until I upgraded to iOS 4.2.1.
    Ever since then, my 3G connection keeps dropping out, and I'm just left with vodafone UK (with usually 3-4 bar signal) but no 'o', 'E' or '3G' symbol.
    After about 20 minutes of no cellular data, I'd get the 'o' symbol, then 10 seconds later it would change to '3G'. But then after 5 seconds it would lose it. The cycle would continue in this way.
    Strangely, when at home, the 3G would stay connected. But when I go anywhere, I lose 3G.
    When I turn 3G off, I get constant 'o' connection where ever I go. It doesn't drop out.
    I've tried resetting the phone, and resetting network settings.
    Does anyone have any ideas?
    Thanks.

    I'm having a similar issue with my new iPhone 4 (w/ 4.2.1)... It continually cycles through the following sequence:
    AT&T / 3G
    AT&T / No Data
    Searching…
    Searching… 3G
    AT&T / 3G
    (loops…)
    Here is a video of the cycling. Note the iPhone 4 is just sitting on a coffee table in my house.
    http://dl.dropbox.com/u/7186070/ip4fw421searching.mov
    Also worth noting, I just got the iPhone 4 and I updated it to 4.2.1 right away. Previously, I had a 3GS which did not exhibit any of this behavior in the same location in my house. Also, my girlfriend still has a 3GS and has FW 4.2.1 without these issues. I have a video of her phone in the exact same location taken just after the clip above and her phone maintains 3-bars / AT&T / 3G the entire time.
    I picked up the iPhone 4 while out of state over the holiday weekend and did not observe any of these connectivity issues, in fact the 3G throughput of the iPhone 4 was significantly better (consistently got >4 Mbps down / >800 Kbps up) than what my family members were seeing with their 3GS models.
    I believe it is a baseband issue introduced with the 4.2.1 update for iPhone 4, but I also strongly believe there is some tower component to this problem (ie, software revision at the tower or configuration).
    Like others here, I also performed a restore to 4.2.1 through iTunes and setup my phone as "New" and I continue to see the behavior. The phone is unusable in my house unless I manually disable 3G. As a final data point, when I'm able to maintain a 3G connection long enough in my house I get the following throughput from Speedtest.net: 1863 Kbps down / 543 Kbps up.

  • BT Infinity connection keeps dropping between 5pm ...

    I went with infinity over 3 weeks ago, it's all very good but I noticed after 2 days that the connection keeps dropping at night times, this is more evident in browsingthe web, my online game does not seem to suffer from disconnections, only web browsing on my pc connected through Ethernet and my partners laptop/iPaD which connects over wifi.
    I don't seem to be getting anywhere with BT
    1st time I logged it was told to change the wireless channel by Some guy in India who could barely speak English , I tried to explain I wasn't even using wifi and it was happening, changed channel and no fix.
    2nd call and another India based person told me they had done a line test and found a fault, an engineer would go out and fix it in the morning, my fault was then closed, needless to say the problem continued..
    3rd call and open reach engineer came out today , did various tests, couldn't find any problems, I have a good throughput apparently, he said it must be radio interference?.
    I don't feel like i am getting anywhere with these, we do a lot of ebay and web browser based operations here and it's getting very frustrating after submitting data to be treated by  this webpage can not be displayed.
    My opinion is that there is an issue with connection and resyching of the modem as it is only happening in the evening when it's  at it busiest, the lights don't go out on the router during the 30 second dropouts, it happens at random times, last night at 11:45 and again at 11:55, tonight it's happened at 9:30 so far, expecting many more.
    Anybody any idea what could be causing this or any quick fixes, I am quite technical also
    Solved!
    Go to Solution.

    do the lights on the Openreach modem go out when you drop happens
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Streaming a movie from Flixster & using Bluetooth speakers, my wi-fi connection keeps dropping

    When streaming a movie from Flixster and using Bluetooth speakers, my wi-fi connection keeps dropping, like every 2 seconds! Anyone have any suggestions on how to rectify this issue?  In fact, I don't even have to be streaming the movie. When I was in settings and went to connect to the speakers, I could see the wireless connection dropping, then restarting!

    5.0.0.1036 is fairly recent, but there is a later update to 5.0.0.1067
    See the link below for the download, and follow these simple installation instructions.
    Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Why does my FaceTime connection keep dropping?

    Why does my FaceTime connection keep dropping?

    Here's the update I promised. Hope it helps.
    http://support.apple.com/kb/TS5419

  • CS6 keeps crashing and I'm getting the following error message

    CS6 keeps crashing and I'm getting the following error message
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Photoshop.exe
      Application Version:    13.0.1.0
      Application Timestamp:    5022da9d
      Fault Module Name:    image_runtime.dll
      Fault Module Version:    3.0.0.1
      Fault Module Timestamp:    5022d44f
      Exception Code:    c0000005
      Exception Offset:    000000000000e164
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    a887
      Additional Information 2:    a88763af120bd826f987133067e96ba6
      Additional Information 3:    3d10
      Additional Information 4:    3d10b7e37b05a8ad1931741a7d65d6a3

    Useless without some system information.
    Mylenium

  • BROADBAND CONNECTION KEEPS DROPPING WHEN UPLOADING PHOTOS TO MS SKYDRIVE

    when i attempt to upload photos to MS skydrive in Firefox, my broadband connection keeps disconnecting and reconnecting all the time. However if I try and upload photos via IE8, i have no such issues.
    Any explanations for this bizarre behaviour?
    Thanks

    Morning
    Thanks all so much for the replies :
    If you are streaming content then I would recommend using an ethernet connection between your hub and PC as wireless is subject to to many forms of external interference"
    Ethernet cable?  I am not sure what one is, I think this is how I was connecting when I was with Talk Talk.  Is it where you connect to the BT phone socket with a little white box thingy?  Please let me know.  To be honest, I thought the whole point of the setup I have now was the newest technology which did away with that sort of connection.  Can you please let me know how I can try this.  With thanks again for YOUR reply.
    I think I have latest version of Adobe Flash Player  I removed my existing version last week and uploaded newest version.  Please tell me which one I should be using.  Please also let me know if I need anything other programme that would help.
    Keith - I haven't tried an ethernet cable as I've said above.
    Please please more help.  Would it be possible to speak to one of you guys on the phone OR a TECH person in the UK - I'm sure they could help me with the problem because they could guide me through what I have to do.  It must be a UK call centre (please) - I almost go into a nervous breakdown when I have to speak to your help centres in Asia.  With very many thanks.

  • My Windows Airport Extreme wifi connection keeps dropping on a partitioned MacBook Pro.

    My Windows Airport Extreme wifi connection keeps dropping on a partitioned MacBook Pro. I have read many online threads without a solution. Do you have one?

    My Windows Airport Extreme wifi connection keeps dropping on a partitioned MacBook Pro. I have read many online threads without a solution. Do you have one?

  • Actiontec Mi424WR Rev. I versus Rev. D -- range and connection drops and speed

    Hello. I'm trying to figure out why the Rev. I is so much worse than the Rev. D for range and maintaining persistent connections at 30'+ in my home (two-story, single family). I have two smart phones, one tablet and a Blu-ray player, all 802.11n capable. I used the Rev. D for a few years with not many Internet problems overall (wired or wireless).  I recently I got two Rev. I routers -the first was replaced after malfunctioning and overheating- but they both exhibited the same range problem. The Rev. D can usually keep a connection to the far reaches of my home - an upstairs bathroom about 60' away (straight line) through four obstructions (walls and floor).  In that bathroom the speed test was slow of course (~1.8 Mbps) but the connection persisted for several minutes without dropping and reconnecting to the router even once. But the Rev. I could not keep a consistent connection to the tablet in the kitchen at only 40' away through only 2 walls (around two bends).  So I had to move the tablet a little closer within the kitchen - 30' away to  stream video consistently well. On my cell phone at 30' away I had to turn off the auto network switch to 4G just to keep a persistent connection to the Rev. I. With the Rev. D I never had any dropped connection anywhere in the kitchen on the tablet or the phones. Here's what I've learned so far in my own tests and reading other people's experiences here and elsewhere on the web. Any additional insight would be helpful. -- I have read that the signal strength of the Rev. I was reduced for security concerns. I can verify with a Wi-Fi scanner app on my phone that the signal strength is about 2-3dB less (about half as strong) for the Rev. I starting at about 25' away. That shouldn't necessarily cause the connection to the Rev. I router to drop and reconnect so often after 40' of distance. Any ideas why the connection drops so easily and often?  The signal strength at 0 distance (the antenna touching the phone) was about identical for both revisions. -- I have read that the Rev. I wireless mode should be in either performance (n only) or mixed (b/g/n) to maintain better connections but either setting made little difference. I have always kept the Rev. D router in mixed mode (b/g). From the antenna signal strength test above, I discovered only one antenna on the Rev. I router sends a signal so I doesn't seem like there is any beamforming being done in performance (n only) mode which is disappointing. Any idea why beamforming is not enabled?  Is the second antenna even used on the Rev. I? -- I have read that the antennas are too small on the Rev. I and a bigger antenna will help. That part I know is false especially if the longer antenna's impedance doesn't match the router's antenna port.  The "ideal" antenna length at 2.4GHz is about 2.5 inches and the Rev. I antenna looks that long. It seems inside the Rev. D antenna is a cable or some waveguide (the thicker, bottom 5" of the antenna) which might help reduce interference by moving the actual antenna portion of the Rev. D away from the router housing, the power cable and the data cables.   -- Sitting 10 feet away from the router, I didn't notice any difference on speed tests.  It was topping out at about 15-18Mbps for either router revision. So the whole point of having an 802.11n router for faster speed is moot. And at greater distances (40'+) I can't get a reliable connection so the Rev. D wins by default. If anyone has any ideas to make the Rev. I better I would like to try them. Verizon didn't want the Rev. D router back so I have both revisions to use. Thanks!

    I finally got the Quantum Gateway router (FiOS-G1100 rev 1.03 firmware 0.17.52) and it works great on both 2.4GHz and 5GHz. In most areas of my home and on both bands I tested about 42 Mbps up/down using the Ookla speedtest app (my internet speed is 50/50 Mbps and I test about 58 Mbps using a wired connection). Previously with the Rev. D I was getting about 18 Mbps up/down in most areas of my home. In the farthest place in my home from the router (an upstairs bathroom) I get 22 Mbps up and 42 down which is impressive considering I was only getting 2Mbps with the Rev. D. The Quantum router has a similar signal strength profile as the old Rev D - about -18 dBm right near the router and about -70dBm to -80 dBm in the bathroom furthest from the router (55 feet straight line that goes up one floor and through three walls).  I used the Wifi Analyzer app to see the signal strength. Not many of my neighbors have 5 GHz routers so there are still lots of free channels up there. I also noticed the Quantum router has a power setting so the power can be turned down if someone is in an apartment or condo. But for me the lots in my neighborhood are 1/2 acre so I'll leave the power setting at 100%. I like having good speed in the far reaches of my home without using a repeater or extender.  

  • Very slow broadband and connection keeps dropping

    Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years.  We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB. 
    Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed.  We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT.  We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine.  But we were still getting very slow speeds and the connection kept dropping.  So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
    When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
    This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer.  We have a BT Home Hub 4 so we have not got all the stats that previous HH had available. 
    Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
    Please see below for the information that I have been able to get:
    Home hub stats:
    17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
    17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
    Internet Connection Configuration
    Connection Information
    Connection time:
    4 days, 22:01:39
    Data Transmitted/Received:
    221.4 MB / 2.3 GB
    Bt Wholesale Broadband test:
    Download Speed: 0.02
    Upload speed: 0.34
    Ping latency: 0.00
    Further diagnostics:
    Master socket is
    I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
    Speedtest.net results:
    Ping: 463ms
    Download:0.13mbps
    Upload: 0.28mbps
    As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
    Any help would be greatly appreciated.
    Solved!
    Go to Solution.

    Hi jacoma,
    Sorry to hear that your  having issues with your BT Retail services.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
    However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
    To enable the community to help you please see the advice below:
    Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
    1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
    All the below performed in TEST Socket:
    2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
    If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
    3) please post adsl line statistics 
    4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
    ADSL Line Statistic Help:
     If you have a BT Home Hub like the one below...
     Then:
     1) Go to http://192.168.1.254 or http://bthomehub.home
     2) click Settings
     3) Click Advanced Settings
     4) Click Broadband
     5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
    or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
    You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
     If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
    for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
     cheers
    I'm no expert, so please correct me if I'm wrong

  • Low broadband speeds, connection keeps dropping

    Recently I have seen broadband speeds drop from about 11mb to about 2. this is coupled with the home hub 4 constantly dropping the connection and the orange power light flashing orange.
    Bt have been here but claim no problem on the line.
    I am starting to think this is related to the latest firmware upgrade. Is there anyway to roll back to test this theory. Or does anyone have any other suggestions.
    Thanks
    James

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Maybe you are looking for