Connection key in cs5, working for some users but not others.

I've created a publisher connection key and have sent to 3 people to use. I can open and connect the other 2 people can't.
Any ideas why not?
Thanks.....mommadell

Please let me know
1) Contribute version used by other two users.
2) OS platform.
3) What is the error message thrown while connecting. If the error thrown is about the version used, please refer to http://blogs.adobe.com/contribute/2009/09/compatibilty_transition_mode.html.

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VoiceRoutingPolicy :
ConferencingPolicy :
PresencePolicy :
DialPlan :
LocationPolicy :
ClientPolicy : HEADSET_USER
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PinPolicy :
ExternalAccessPolicy :
MobilityPolicy :
PersistentChatPolicy :
UserServicesPolicy :
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Identity : Tag:HEADSET_USER
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AddressBookAvailability : WebSearchOnly
AttendantSafeTransfer :
AutoDiscoveryRetryInterval :
BlockConversationFromFederatedContacts :
CalendarStatePublicationInterval :
ConferenceIMIdleTimeout :
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DisableHandsetOnLockedMachine :
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EnableExchangeDelegateSync :
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EnableSkypeUI :
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P2PAppSharingEncryption : Supported
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PlayAbbreviatedDialTone :
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Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Hello hwestphal,
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