"Connection lost" while updating phone software in...

Good day.
I got a notification on the Suite that there is a phone update (v11.40) for my Nokia C2-01. I wanted to upgrade my phone's software so I decided to go on with it.
The backup phase is good, but later it said "Connection lost" during the installation.
I canceled the installation, and when I turned on my C2-01, it shows "Test mode" on the screen. So I switched it off. Luckily after a few minutes I tried to switch it on again and the phone goes back to normal.
What should I do to avoid this situation from happening again? I'm using version 3.6 of the software and I hope this won't happen in version 3.7. Thank you.

Can you tell me the OS of the PC that you are using? You can try this troubleshooting and see if it will work:
In Windows 7 and Windows Vista the reason for failure may be caused by windows trying to download and install additional conflicting device drivers during the update process.
To disable windows device installation for the duration of the Nokia Suite process do to following:
Access "Control Panel" and select "System and Security", and from there select "System"
Next select "Advanced System Settings" and then the "Hardware" tab, and select "Device Installation Settings"
From "Device Installation Settings", choose "No, let me choose what to do" and next select "Never install driver software from windows update"
Click "Save Changes"
After this process please try to run the Nokia Suite process again. You may need to manually connect to your device again using Nokia Suite's "Add New Device".
Remember to enable the windows device driver settings after successfull installation.

Similar Messages

  • Connection lost while updating firmare - Crashed

    Hi,
    I own Nokia N95 8GB. I had the latest released version V30.0.018. My phone was very slow. I tried re-installing it once since I thought its because of too much of application installed.
    While software update was in progress, after 80-90% completion, my screen became white and the computer said, cannot find the phone. Tried all possibilities, and atlast had to disconnect the cable to try again.
    Now my phone does not boot at all.
    I removed the battery and waited for 20 minutes and tried hard-reset (green+star+3+powerbutton). I am getting only the white screen.
    Will my phone be restored? I am worried.
    Thanks,
    Benjamin Mark
    Solved!
    Go to Solution.

    No worries!
    It worked at last. It just requires little patience. Re-run NSU and be still. True, it will take long time, since your screen is blacked out. But after a hour or two, it will start progressing.
    And, it worked for me and its fixed.
    Nokia should re-work on such things in the coming version.
    Regards,
    Benjamin Mark

  • Connection lost while update new firmware for E71

    When I update new firmware for my E71 by OVI suite but after finished download and its step to prepare to install then it lost connection.
    I restart my phone for many times, then it allowed us to process for next, when i click next then suddenly its disconnect USB, when wait for a few minutes then its allowed process next.
    Mean that, its always disconnect USB when i click next to installing. please see attach file.
    Please help me, what happen with this installing new firmware?
    Thanks
    Attachments:
    lost connect.pdf ‏238 KB

    @lyjammy
    Not quite sure from your post whether E71 still functional upon previous firmware and just fails to update every time that you try; if that is the case it may be easier to find another PC.
    Happy to have helped forum with a Support Ratio = 42.5

  • HT1688 the network connection timed out while updating iphone software

    the network connection timed out while updating iphone software and cannot continue.

    Might want to search the Mac forum or post there... also, this thread is over 2 years old.

  • While updating iphone software to 5.0.1, I am getting error message that Iphone cound not be updated because the firmware file is not compatible. Can anyone help me to resolve this issue.

    While updating iphone software to 5.0.1, I am getting error that Iphone could not be updated because the firmware file not compatible.
    Can anyone help me to resolve this issue.

    Using iTunes 10.5.2.11 on a PC running 64 bit Windows 7
    First did a full back up of  iphone using iTunes
    Put iphone into Recovery Mode ( http://support.apple.com/kb/ht1808 ). Erases all user data and settings!
    Disconnected USB cable from iphone
    Powered off iphone by holding down Sleep/Off button until slider appeared, slid to off, waited until screen dark
    Pressed and kept holding Home button while plugging cable back into phone
    I still saw the graphic on the iphone that said to plug into iTunes, so I unplugged and re-plugged cable. (I may have released the Home button too soon)
    Recovery Mode alert came up in iTunes.
    Followed all iTunes prompts to restore phone - it downloaded and sucessfully installed iOS 5.0.1
    iphone did not appear in iTunes due to missing pairing file (that made me nervous)
    iphone was now at factory settings. I followed prompts on iphone screen to start reactivation process
    Eventually the iphone asked if I wanted to restore from a back-up (whew!)
    A window opened in iTunes and I was able to select my previous back-up file for the restore
    A full restore from back-up then occured
    I also allowed a carrier settings update to occur when prompted (not sure that happens in all cases)
    When the restore was done I had to re-enter some passwords, but everything was there
    iOS is now 5.0.1 (9A406). The whole process took about an hour.

  • My Apple TV froze up while updating the software. What should I do?

    My Apple TV froze up while updating the software. What should I do?

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    Connect the micro USB cable to the Apple TV and to your computer.
    Reconnect the power cable (only for Apple TV 3)
    Open iTunes.
    Select your Apple TV in the Devices list, and then click Restore.
    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

  • Unable to Update Phone Software

    Respected Sir,
    I am using Nokia C5 phone.I installed Nokia PC Suite on my computer and connect my phone with Pc Suite.But unable to download latest version phone software i.e 101.003 for my Nokia C5-00.Following steps are followed:
    1.Download Nokia Pc Suite.
    2 Install it on computer
    3.Connect phone with PC Suite by USB Cable.
    4.Select Software update option appears on Right Hand side of Nokia Pc Suite.
     But when I follow above mentioned steps only updated apps for my phone are shows which are optional.But no updated phone software was shown.I am using Nokia Pc Suite 3.8.30.On Nokia website shows updated software for Nokia C5-00 is available.Why I unable to download it by using Nokia Pc Suite.I already contact Nokia Care Center about this but they unable to solve the problem.Kindly help me and solve the problem or provide me direct link from where I download updated software for my phone.Find attach file for more information.Current version of my phone software was 071.005
    Attachments:
    Nokia C5-00 Software-1.jpg ‏69 KB

    Availability of update depends on Product Code / Region. Also, for Network locked devices, update is possible only after an approval from the Operator. Hence, even if an update is released in general, it need not be for your specific device. Seems, one of these reasons is preventing you from getting the update. In this case you need to wait and keep on checking or if you want you may ask Nokia Care whether they can update the Firmware ...
    BTW, what you are using is not the Nokia PC Suite but Nokia Suite ...

  • Updating phone Software crash!

    I've installed Nokia Software Updater.
    While I tried to update phone software my phone was turning off.
    After that NSU asked to do some steps to continue the updating, I did them.
    But my phone could not turn on any more.
    p.s. the phone is Nokia 6300 (has software 5.0)

    @rakg
    Unfortunately resource that farby has indicated is not really applicable to S40 devices where you can only remove battery or reset to factory settings using user interface, so visit to a Nokia Care Point is now indicated.
    Happy to have helped forum with a Support Ratio = 42.5

  • Error while updating phone button template in CUCM 8.6

    Experts,
    I'm getting following error while updating phone button template in CUCM 8.6;
    Update failed. java.sql.SQLException: System catalog (sysprocbody) corrupted.
    Please check the screen shot attached here with.
    What could be the reason?
    Thanks
    Vivek

    I'm not a Cisco employee, so I can't do anything with your backup.!
    You need to take a backup as a precaution (You should have been doing this anyway) Then you need to call Cisco TAC to get the underlying problem fixed. CalManager is a locked-down environment, and only TAC can get the low-level access needed to fix database problems.
    GTG

  • Error (102) while updating the software. Solution please?

    I'm encountering an error (102) while updating my software to 10.8.4. I need a solution?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • TS1702 My youtube app is no longer working on my iphone 3. Others, with the same phone, are not having the problem. It works occassionally, but it's unpredictable. I've updated phone software, deleted the app, re-downloaded the app, turned the phone off a

    My youtube app is no longer working on my iphone 3. Others, with the same phone, are not having the problem. It works occassionally, but it's unpredictable. I've updated phone software, deleted the app, re-downloaded the app, turned the phone off and on...nothing.

    You may have debris in your headphone jack blocking the sensor.  Try blowing hard on the jack, and inserting/removing your headphones quickly multiple times to clear it.

  • ITunes freezes on backing up iPad while updating the software to ios 8.

    iTunes freezes on backing up iPad while updating the software to ios 8. Please help asap

    Hi tac.sharma,
    Welcome to the Apple Support Communities!
    I know circumstances that keep you from updating your iPad can be frustrating. In this situation I would make sure your iPad is backed up to the iCloud, just to make sure your information is safe. After you have that backup, I would suggest following the steps in the attached article to help you through this update process with iTunes. 
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Best regards,
    Joe

  • TS3694 why while updating my software there's a error 21 and the iphone get disconnected?

    why while updating my software there's a error 21 and the iphone get disconnected?

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

  • Trying to connect with my father on Facetime and all we get is connecting but never connect. Have updated the software, Trying to connect with my father on Facetime and all we get is connecting but never connect. Have updated the software

    Trying to connect with my father on Facetime and all we get is connecting but never connect. Have updated the software, Trying to connect with my father on Facetime and all we get is connecting but never connect. Have updated the software

    Hello trailblazer59,
    The article linked below provides some useful troubleshooting steps that can help get FaceTime working on your iPhone.
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/TS3367
    Cheers,
    Allen

  • While updating the software from 6.1.3 to 6.1.4 on iPhone 5, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in.

    While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
    Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
    Regards.

    Try this
    iOS: Device not recognized in iTunes for Windows

Maybe you are looking for