Connection Problem HP Officejet Pro 8500 A910

Dear Forum,
we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
When we try to access the printer (or scanner) with a Computer (WinPC or Mac) that is also connected via the same Wireless Network, the printer/scanner cannot be reached (host unreachable), i.e. even a simple PING to the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect the computer via wired LAN, the printer/scanner can be reached again (normal operation). Between both states (computer connected via Wireless Network or Wired LAN) no changes were made to the configuration of the printer/scanner. It simply is unreachable when the computer trying to connect to the printer/scanner is connected via Wireless Network.
We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
I already switched on the "compatibility to 802.11b/g" in the advanced network settings of the printer, no effect.
Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
Thanks!
This question was solved.
View Solution.

Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
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I am not an HP employee.

Wired Connection problem on Officejet Pro 8500 a909a

I am having what seems to be to be a strange problem.
I have lost connectivity to my printer (Officejet Pro 8500 a909a) through the network from my Windows 7 64bit computer. I found that it worked fine if I connect throught he USB port. Today, I have been trying to get back to being able to use it through the network.
I am able to get to the configuration on the printer through the network, at http://192.168.0.105 and that works fine.
I have downloaded the most recent software and when I run it, it doesn't detect the printer, even if I enter the ip address in the advanced search box.
I have downloaded the HP Print and Scan Doctor, and when it runs, I can see the printer, however i'm not sure why it shows 2 lines:
When I choose the last line and press next, all it does is goes to this page:
Your help is appreciated.

What operating system does the computer use?
What happens when you choose the network-wired option on that last screen? Since the printer is already installed, the software thinks you are wanting to install the printer again and presents the last screen.
Your printer is listed twice with two separate IP addresses. I suspect the issue may be that the IP address is changing to frequently for the detection protocol to keep up with it.
If the printer is on the network and you can access it by entering the printer's IP address in a web browser, you can try setting a static IP address for the wired connection. Click on the Printer Does Not Maintain Wireless Connection document from HP. The document is for wireless connections, but the same steps can be applied for a wired connection by substituting wired for any section that designates going to the wireless section of the printer.
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HP Officejet Pro 8500 a910 wireless connectivity issues?

I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910. The HP Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

HP Officejet pro 8500 A910 won't print wirelessly

"An error has occurred. (devInfoPage-503)".
I've had my Officejet pro 8500 A910 for less than 6 months. It was an easy set up and printed and scanned perfectly for at least 2 months. I use a wireless connection from my laptop which is running Windows 7. Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine. And I could still print - the laptop had no problem finding the printer.
About a month ago I had a really big print job for work. But I figured this was a sturdy printer and could handle it. Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing". The only way to get it to actually print was to unplug the computer, delete the print job and start again.
Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
I've tried several times uninstalling and reinstalling the software. I've checked to make sure the printer is included in the "home network".
Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self test page I get this message "An error has occurred. (devInfoPage-503)". Any help in solving this problem would be much appreciated. Thank you so much for your time.

My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer. re starting worked for while but now it will not recognise the computer at all. The computer says Scanner communication cannot be established and the printer says it sees the computer.
Why did it work but now won't?
Thanks,
Billy

HP Officejet Pro 8500 A910 won't scan

I have a HP Officejet Pro 8500 A910 set up wireless. It prints from my computers fine. Makes copies fine. It won't scan. I get messages saying it is in useas a scanner or that it can't communicate with the scanner. Disabling firewalls doesn't solve problem.

Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

HP Officejet Pro 8500 A910 printer/scanner/fax

Dear Forum,
I have experiencing problem to scan on this product but I can print my work from the computer.
The message appear from my computer:
The HP Officejet Pro 8500 A910 was not found.
The message from the unit HP Officejet Pro 8500 A910 screen:
No Computer detected.
To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
- FYI, my computer is not using netwrking cable but it is connected direct to my computer.
- HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
Please help.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
Changing the printer port to the IP address allows the printer to work but does not enable all of the all-in-one functions such as scanning or running HP Officejet Pro 8500 A910.exe.
Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
So far, customer support has not been able to help.
This question was solved.
View Solution.

Resolved, not solved.
I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

Dell Studio
Microsoft Vista .. 64
HP OfficeJet Pro 8500 A910
Up until a week ago, this printer was performing just fine. I am unable to get it to copy, receive a fax, scan, or print.
==============================
Unable to print.
Job in queue. printer screen says "now printing", However, nothing prints.
When I tried to reinstall the drivers, I got ... "Error 0X00000643"
Ran "EndError" scan and fixed any/all problems.
Still ... No Joy. Still .... Unable to print.
Tried printing a "Test Page".
Still No Joy !!
Screen on printer says "Now Printing"
However, nothing happens.
Does anyone have a suggestions?
Thanks In Advance,
EarlLJ

Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

HP Officejet Pro 8500 A910, 2 sections different paper size, prints incorectly

I have an HP Officejet Pro 8500 A910.
My Word document has 2 pages in 2 sections the first page and section is an envelope and the second page is a letter. On the 8500, if I choose to print just the 2nd page (the letter) it uses the envelope paper size and print half the width. Tried Word 2003/2007/2010 same thing.
This prints fine on an BusinessJet pro2230
Brian

Hi monkplayer,
It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
This is good information though. We don't always have detailed solutions for customers that are using Safari, since it is hard to write instructions for the general public with specific steps for each operating system.
Best of luck,
Mary
{I work on HP's behalf}

Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
This question was solved.
View Solution.

Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 A910 - all new ink cartridges, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't setup scan to email with google apps for your domain (HP Officejet Pro 8500 A910 Printer)

Printer HP Officejet Pro 8500 A910
Web interface (HPLIP installed on ubuntu 11.10, but problem is linked to web config.)
"The device could not send the test e-mail message. (EmailAccounts-timeout)" when going through the full setup, and "The device could not send the test e-mail message." when testing the account after creating it from the "Outgoing Email Profiles" tab.
No changes.
I can't cofigure the printer to send emails out using the email adress we have created exclusively for it with our domain name in Google Apps for your domain. The settings test ok for the email alerts.
I'm using these settings:
Server: smtp.google.com
Port: 587 (also tried 465)
username: [email protected]
good password, copied and pasted to make sure there are no typo's.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

install full feature driver from HP website...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Connection Problem HP Officejet Pro 8500 A910

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