Connection problem on Ipad3 and Iphone 4S after receiving assistance from verizon support

Question

How do I fix this? I spoke to "expert tech" about how my Verizon email suddenly converted to Yahoo - which I didn't like. Unfortunately in his remedy to fix I lost my server connection to my IPad and Iphone in addition to all of previous read and unread emails, folders etc... Now I can't even use my Ipad to check emails. Can't seem to find a way to talk to a support person via "help" b/c cannot seem to access a support person. I'm not happy right now. In fact, I'm frustrated and extremely disappointed.. The support did not seem to really know anything and as a result I'm starting fresh after losing 3 years of data. I I did however, get back my Verizon email acct but at a huge cost. Now why did my connection fail on my other devices and how do I fix it? Please anyone please help!!!! I don't want to mess with the Ipad for fear of losing more info. This really sucks. I know there had to be a better solution.

Answer 1

First off Yahoo Mail has nothing to do with Verizon Email. However lets clarify something first. When you say verizon email are talking about an email account established through Verizon Fios, DSL ? Or are you referring to the email program that is native to the iPad and iPhone?
In the set up of your email accounts with the mail programs you go to settings, mail-contacts-calendar, then click add account, it then gives you options to set up your pop3 email or exchange email, or msn, aol, etc.
If you use Verizon.com for an email address you would click on pop email, then put in the information for that account.
normally its your email address ([email protected] or [email protected]) of which the proper settings are available from the Verizon Fios or DSL internet site. You enter the smtp server info you were given from verizon in the space provided, and you then enter the pop3 server information in the proper spot. You finish up by entering your email password in the setup settings and click save.
Setting up for yahoo,man,aol mail is much simplier since all it requires is your email address and password and the setup program for these web based email fills in the incoming and outgoing smtp server info for you.
Always remember to make sure the "remove from server" option is not checked since it then becomes device dependent where if you leave it on the server you can retrieve from any browser the emails without losing them.
Good Luck